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Rear hatch Glass shattered completely in my 2017 Edge


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Rear hatch glass shattered completely in my 2017 Edge titanium this past weekend while it was parked inside my garage. I opened rear passenger door behind driver side and put a bag on the seat. I closed door as normal and heard a bang crash. I couldn’t believe it. There was no damage on that glass prior to this incident. 

I am dealing with my insurance but I called Ford corporate to report this as I know from reading and talking to people I know this is not a first of this happening. 

I read a “better” glass used by ford to replace so was the original glass inferior a common problem ?

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Wendy,

There's another (2 page) thread running on this exact subject.  Ford Canada issued a service bulletin several years ago notifying owners of the issue and offering a free fix.  Unfortunately owners in other countries never got that memo.

Here's a link to that thread which includes the customer service bulletin:

 

Edited by Gadgetjq
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