GSB 23-7146 - Determining Latest SYNC 4 Software Level **New downloadable document lists the latest SYNC 4 versions available for all Ford/Lincoln Models, by Model Year**

[Haz]

Ford has established a download link to a new document which lists the latest SYNC 4 versions for all SYNC 4 equipped Ford/Lincoln models. by Model Year...

 

Document download link> SNYC 4 Latest Software Level

GENERAL SERVICE BULLETIN Determining Latest SYNC 4 Software Level	23-7146 25 October 2023
Summary   This article will provide information on determining the latest level of SYNC 4 software due to FDRS limitations that may not expose available software updates and to make sure a complete update has been performed before returning the vehicle to the customer.     Service Information In-vehicle method NOTE: In some cases, other modules will need to be updated or updated multiple times before the latest SYNC 4 software is obtained. Always follow the directions in a TSB for the vehicle and model year completely to obtain the latest level of SYNC 4 software.   • While SYNC is powered up with ignition in run or accessory, go to the Settings selection on the center display screen. - Refer to the Owner's Manual if Settings cannot be found. • Go to General Settings. • Select About SYNC. • Find the SYNC 4 Software Version followed by a number structure such as 4.0.*****. (*=numbers) Compare that version to the latest version located in this link: SNYC 4 Latest Software Level. • If the version in the vehicle is lower than the number in the document, then follow the applicable TSB or SSM to update the software. Referring to PTS method NOTE: In some cases other modules will need to be updated or updated multiple times before the latest SYNC 4 software is obtained. Always follow the directions in a TSB for the vehicle and model year completely to obtain the latest level of SYNC 4 software.   • Go to the PTS website. • Under the Vehicle ID tab, select By VIN enter the VIN number and select Go. • When the system loads, highlight the Diagnostics tab and scroll down and select SYNC. Review the part number or version located next to the CIP and compare that to the latest version located in this link: SNYC 4 Latest Software Level. • If the version in the vehicle is lower than the number in the document, follow the applicable TSB or SSM to update the software.   © 2023 Ford Motor Company All rights reserved. NOTE: This information is not intended to replace or supersede any warranty, parts and service policy, workshop manual (WSM) procedures or technical training or wiring diagram information.

 

[Davidoo]

Haz, I have a question for you on this.  How do the versions listed in the pdf document relate to the Power-up versions?  I know this is the Edge forum, but you have been so much help on my Edge questions, I thought you might know about the same issue for an Escape.  My wife has a 23 Escape plug in hybrid.  When I check for updates, it says there aren't any, but shows Power-up version 4.2.2 with an exclamation mark and the wording "Not Completed."  I've tried to update many times, as well as setting the auto update times, but no change.  

 

Now the odd issue is that when I check the "About Sync" screen it shows the Software Version is 23291, which is actually a higher version number that shows in the pdf in the link you attached, which is 23223.  I thought Ford kept the pdf updated in the link, but evidently, this Escape has a higher version than shown on the chart, yet shows an incomplete update.  So how does Power-up 4.2.2 compare to Software Version 23291, or are they completely unrelated?  Thanks!  Dave

Edited June 9 by Davidoo

[Haz]

@Davidoo: Ford has narrowed access to Connected Vehicle data to protect vehicle owner privacy, so I'm no longer able to access any cross-reference of numerical software version to Ford Power-Up designation.

 

Your dealership Service Writer should be able to view the Connected Vehicle data that includes an Over The Air (OTA) Dashboard, which shows past OTA vehicle updates with a pop-up description of their Power-Up designations.

 

Good luck!

 

Edited June 9 by Haz