Best Ford, Nashua, N.H. - You do not want to deal with this dealership

[Samurai Edge]

This is another vote for Best Ford, Nashua, N.H. being renamed to " WORST Ford ". These people are unprofessional and unethical. Purchased vehicle from this dealership in 2020, along with an 8 year extended warranty. Had a warranty issue occur a couple of months ago and they flat out refused to submit a warranty claim.

They told me lie after lie as to the reasoning why Ford Corporate would not accept a warranty claim on my car. Every time I pushed back that their reasoning was ridiculous, they gave me another lie. How do I know they lied? I called Ford Corporate and confirmed that everything that the Service Advisors, Assistant Service Manager, Service Manager and the General Manager told me was lie.

The last lie was when the Best Ford General Manager told me was that they did submit a warranty claim. I followed up with Ford Corporate and they told me no such claim was ever submitted.

To top this all off, instead of replacing the part, they decided to repair the part because " that is what we do ". Due to the repair, they charged me around 12 times what the replacement would have cost.

Ford Corporate wanted to know why they refused to file the claim, why they didn't just replace the part, and that my issue would have been covered IF a warranty claim was submitted.

Per Ford Corporate, I am seeking help from another dealership.

[3Charles24]

Sounds like they pocketed your extended warranty claim money and never got you an extended warranty. I've heard of this happening before and this is why they did not and legally could not file an extended warranty claim. Did you ask Ford if they in fact had an extended warranty on file for you and your car?