Edgar Edgeworthy Posted May 18, 2011 Report Share Posted May 18, 2011 I bought my 22011 Limited in December 2010 and haven't received one Recall or TSB notice. Are these supposed to be sent out to owners when they are issued? Quote Link to comment Share on other sites More sharing options...
akirby Posted May 18, 2011 Report Share Posted May 18, 2011 I bought my 22011 Limited in December 2010 and haven't received one Recall or TSB notice. Are these supposed to be sent out to owners when they are issued? Recalls - yes. TSBs - no. TSBs are nothing more than a known problems list to help the service dept pinpoint and fix reported problems. Recalls are safety related and there haven't been any on the 2011s that I recall. Are you referring to the sync/MFT update notices? Quote Link to comment Share on other sites More sharing options...
Edgar Edgeworthy Posted May 18, 2011 Author Report Share Posted May 18, 2011 Recalls - yes. TSBs - no. TSBs are nothing more than a known problems list to help the service dept pinpoint and fix reported problems. Recalls are safety related and there haven't been any on the 2011s that I recall. Are you referring to the sync/MFT update notices? yes, they never let me know that there were new Sync versions out that could help make my system work better Quote Link to comment Share on other sites More sharing options...
Edgar Edgeworthy Posted May 18, 2011 Author Report Share Posted May 18, 2011 Does Ford post TSBs online anywhere that we can look at? Quote Link to comment Share on other sites More sharing options...
akirby Posted May 18, 2011 Report Share Posted May 18, 2011 yes, they never let me know that there were new Sync versions out that could help make my system work better If you're not having any problems then there is nothing to fix. If you are having problems you report those to the dealer who knows a new version is available that might address the problem. It's not different than having an engine problem. Syncmyride will notify you of new features but not bug fixes. Quote Link to comment Share on other sites More sharing options...
akirby Posted May 18, 2011 Report Share Posted May 18, 2011 Does Ford post TSBs online anywhere that we can look at? No. They're not intended for customers. You can get summaries on nhtsa.gov but not the full text. You need a subscription to alldata or some other service to get the full text. Quote Link to comment Share on other sites More sharing options...
nextime Posted May 18, 2011 Report Share Posted May 18, 2011 Yep a dealer will not give you any TSB info unless they perform a TSB, keeps people from getting stuff repaired that does not need to be. If you report a problem and there is a TSB about the issue they will fix it and tell you there was a TSB about it. I just had this with my stock SE radio. Controls were intermittent and would jump from high to low volume. Ford had a TSB about it and I didn't even know till I picked up the car. Now recalls on the other hand they have to let you know. Quote Link to comment Share on other sites More sharing options...
ThinLine Posted May 18, 2011 Report Share Posted May 18, 2011 My dealer plays dumb when it comes to TSB's and acts as if my issues are unique to me and that there are no TSB's for known issues. Quote Link to comment Share on other sites More sharing options...
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