zakatooi2012

UPDATE.....10/1/2117 Still haven't heard from Ford.....no big surprise there!

DEAC.... OK, OK so it is a ptU, but in all the research I've done before and after mine was replaced, I've seen various sources call it PTO. Some even refer to it as a PTU/PTO. It actually takes off power from the engine/tranny from the rear wheels, and with this unit (whatever you chose to call it) it sends power to the front wheels. Mine was replaced last week and I actually talked to the "tech" who did the work. He said that he hasn't seen that many of them leak! HOWEVER, this is a small dealership in a rather rural setting, so that may account for the relatively low number. He also said that the unit was now filled with 100% synthetic fluid so, in theory, should last longer! The new warranty is for 24months, unlimited mileage because it is a Ford part, replaced by a Ford dealer.

If I can paste this.....it is the discussion that I had,via chat, with a Ford representative. I imagine that many of you have had similar discussions, but figured just in case! If I ever hear from them, I will post the results here. A Ford representative will be with you shortly. Carissha says: Hello Bob. My name is Carissha. How can I help you? Carissha says: Are you still with me Bob? Bob says: Hi Carissha, My 2013 Edge had developed the same problem that apparently thousands of others have, back to 2008. The PTU started leaking and will be replaced by the dealer on thursday. Why hasn't Ford addressed this issue??, and has Ford put out a TSB to install a drain in the PTU for fluid change? All the reports I've read say the fluid turns thick, looses lubricating properties and then clogs the vent. Pressure builds and then pours out the vent at high pressure. Your comment please.... Carissha says: I understand your concern and I'll be happy to assist you. First, to document your concern, can I please have your phone number and approximate mileage? This information is not in our records. Bob says: ....89000 Carissha says: Thanks for that information. Please give me a moment to do a little researching Bob. Bob says: ok Carissha says: I am still researching, I'll be with you shortly Bob. Bob says: ok Carissha says: I appreciate your patience Bob. Upon research, Ford has not released any information pertaining to the PTU for your vehicle. I have also checked for related field service actions on your vehicle, but found none at this time. Because your vehicle is being serviced soon, what I would suggest, is to have the dealership’s service manager contact their assigned Ford representative for this issue. The Ford representative has access to resources and detailed technical information about your vehicle that we do not have here in the Customer Relationship Center. Bob says: Hmmmmm, I just had the oil changed, thinking that my problem might be a leaking oil filter or something else related to ENGINE OIL. When the service tech, called in the big guns at my dealership, I began to wonder. They reported that the PTU has failed and is leaking. That was last week. I have resisted to drive more than a few miles for fear of a complete failure. My research led me to the ford edge forum AND to a bunch of attorneys who are watch this problem for possible class action. Between j Bob says: just those two sources, I've found over a thousand folks who reported loss of the PTU. Way to many for casual problem(s) related to particular vehicles. Carissha says: I completely understand how frustrating this must be. What I can do is forward your comments about your experience and feedback pertaining to your vehicle to the appropriate person for review. Would this be okay Bob? Bob says: Yes, but again, I am concerned by the extreme number of failures of this part. I also have a factory installed trailer towing package. Although I do very little towing. I was lead to believe that a towing package meant heavy duty components subject to more stresses while towing, CERTAINLY the PTU would fall in to that group. Carissha says: Okay, actually, I will send this entire chat session over for review so that your concerns are documented and acknowledged. Bob says: OK, but I do have one other question.....I found a Field Service Action listed for MY vehicle giving extended warranty coverage on the BRAKE BOOSTER. How long is that warranty and when does it expire? Carissha says: Let me check for you. Bob says: woops, action number 13N02 Carissha says: Thanks again for waiting. It appears the mileage limitation to have the repair performed is 150,000 miles. While your vehicle is being serviced, It may be a good idea to have the dealership completed this repair as well. Bob says: Hmmm, I bought that vehicle with 31000 miles on it. I thought some action had already been taken regarding the brake booster. I must be confused. ?? Carissha says: Currently, 13N02 -EXTENDED WARRANTY COVERAGE ON BRAKE BOOSTER is still showing as an active field service action that your vehicle is eligible for. There may be another issue pertaining the the brake booster that needs to be addressed. The dealership will be able to verify this. Bob says: Thank You....finally, I look forward to discussing this with the people you are going to forward this to. I also understand that once Ford replaces a part, and if THAT part ever fails, it will be replaced free...is that correct? Carissha says: Yes, parts and labor to replace defective parts are covered within 24 months/unlimited miles. Bob says: OH, I thought it was as long as I owned the vehicle! Carissha says: Bob, yes the service part warranty applies to parts replaced by Ford dealerships. However, Motorcraft engine and transmission assemblies may have a unique warranty. The dealership will need to verify this. Bob says: Thank you, as I said, I look forward to discussing the PTU issue with your technical people. Have a nice day! Carissha says: You're very welcome Bob! If you don't mind, please take the short survey after the chat to rate my service. Have a good day! Bob says: I will.... Carissha says: Thank you!

Thanks...

I may be linking at least two topics here and my intention is not to hijack anyone's post. But as a new user to this forum I became aware of several severe issues with (MY) Edge. The most glaring is the PTO problem. I have a 2013 SEL AWD with FACTORY towing package. I do very little towing and nothing near the towing rating of my vehicle. My PTO started leaking last week. I have 89xxx miles on the vehicle and I'm P.,O'd. However, unlike several of you, I do have an extended warranty, which is bringing the cost for my replacement (due in two days) down to the $350 range. That is the $200 deductable and an additional $150 for a NEW unit from Ford. The warranty contract specifies used or rebuilt as the first choice. Since only one "used" on was available, I chose the new one. Anyway, getting back to my original reason for posting......How many of you that have already had a PTO failure (or more than one) have a FACTORY towing package on the EDGE? May not seem important, but to me, Towing package means Heavy duty battery, cooling system, tranny cooler, etc. It's the ETC, that I'm not to sure about!!

I get it folks! I figured that there would be a certain amount of work involved! But being only semi-literate with computers, I guess that my mind underplayed the amount of work that was involved. That probably comes from watching my son update, repair my computer...click, click, click...there dad, you're good for awhile now!!! My reference was actually to just the AWD section and it's nine pages. There are numerous AWD and PTO discussions in about six of those pages. Yes, some are redundant, but others are not. It also would demonstrate the LARGE number of confirmed problems with these PTO's since way back in the 2007/2008 years. I also can't help but wonder, thus my detailed search, if there is data regarding Edge or Flex PTO problems and how many of these have a factory towing package. Mine does, and I do a small amount of towing. Perhaps I will start yet another discussion about that??!! Thanks for your help....

Dear ADMIN... Since joining this forum, I've spent many hours browsing posts to try to get a better understanding of MY problem! It seems like there are a very LARGE number of folks just on this forum who have had or are having issues with their EDGE PTU's. Mine too, is leaking and I am waiting for the dealer to call and tell my the NEW PTU is in from Ford. I have printed many papers from this forum, especially regarding the venting issue from the PTU. Hopefully, I can get the service writer to even look at them? There are literally hundreds of posts regarding this issue, but most are scattered through the entire forum. Would it be possible to combine these posts? I'm not sure how many other issues with Ford products have this many posts, but if any, they too, could be combined. Thanks for the great forum

HOWDY, I'm Bob, a newbie to this forum. I stumbled across you folks while doing research on my LEAKING PTO, on my 2013 Ford EDGE SEL AWD (of course) This is my second attempt, since I had this whole intro typed out before and it just disappeared! My old fingers probably hit a key that did not work correctly! Anyway, I see by so many of the posts that I am not alone with this problem. I have just started the process of getting it changed. My Edge has just under 90K on it, and I bought it when it had 31K on it. Fortunately, I purchased an extended warranty at the same time. So....after seeing what many folks have paid to have it changed, anywhere from $1300 to $2000, I feel lucky. My plan has a $200 deductible and since the plan would only authorize a USED unit, I opted for a NEW unit at an additional $150 cost to me. The part is supposed to come from Ford in a day or two, and I am curious to see if it has a drain hole or not! I did see the posts about drilling and taping the unit for a drain hole or using suction to remove the old fluid prior to failure. But being over 70, that is just not in my range of abilities any longer! I do intend to find the section of this forum where I can "register" my complaint. But I also intend to contact Ford. I know that is an exercise in futility since I've had other Fords and found Ford to be less than helpful!! But I also intend to contact the Consumer Product Safety Commission. From what I've read, if the PTO fails while traveling at highway speeds....you know 80 MPH or more these days, it could be extremely dangerous. Can't hurt.