sblasl Posted July 6, 2019 Report Share Posted July 6, 2019 I just purchased a 2011 Sport, not from a Ford Dealer. Ford will not honor the recall (Outstanding Field Service Actions 12M02 (APIM)) due to the age. Has anyone ever had any luck getting Ford to honor the recall past the date? I can't remember the name of the department (800) 392-3673, but was given the canned response that the recall had expired blah, blah, blah. Outstanding Field Service Actions 12M02 - SYNC WITH MYFORD MYLINCOLN TOUCH WARRANTY EXTENSION COVERING ACCESSORY PROTOCOL INTERFACE MODULE APIM Any help or your experience would be greatly appreciated. Quote Link to comment Share on other sites More sharing options...
Gadgetjq Posted July 7, 2019 Report Share Posted July 7, 2019 Are you sure that was a recall? Checking the NHTSA database for your year there were just three recalls, two for the body control module and one for the liftgate lock. In addition to NHTSA you can log into ford.com and check for outstanding recalls based on your VIN #. That field service action may just be a simple module update not related to vehicle safety. If that's the case then fixes are generally for a limited time. Cheers! Quote Link to comment Share on other sites More sharing options...
sblasl Posted July 7, 2019 Author Report Share Posted July 7, 2019 55 minutes ago, Gadgetjq said: Are you sure that was a recall? Checking the NHTSA database for your year there were just three recalls, two for the body control module and one for the liftgate lock. In addition to NHTSA you can log into ford.com and check for outstanding recalls based on your VIN #. That field service action may just be a simple module update not related to vehicle safety. If that's the case then fixes are generally for a limited time. Cheers! It is called a FSA - Field Service Action. But in Ford's words "Warranty Extension" that comes under their recall programs.It does not have anything to do with safety as that would involve the NHTSA. Quote Link to comment Share on other sites More sharing options...
akirby Posted July 7, 2019 Report Share Posted July 7, 2019 As stated it’s not a safety recall so it’s not automatically covered for free. There was a warranty extension but that expired so you’re on your own. Quote Link to comment Share on other sites More sharing options...
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