2024 Nautilus - Numerous Special Service Messages Released Concurrently

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SSM 52127   2024 Nautilus - Infotainment - Switching From Transport To Normal Mode - No AM, FM Audio Playback And/Or Black Center Display Screen And Right Side Infotainment Display

Some 2024 Nautilus vehicles may exhibit no audio playback from the AM, FM radio stations and/or a black center display screen and right side infotainment display when the vehicle is transitioned from transport to normal mode. When the audio volume control knob is rotated, the center display screen may or may not show visual change with no change in audio volume. To correct the condition, perform a manual SYNC module (APIM) reset. Press and hold the audio volume control knob (located on top of the center console) for 10-seconds and release the button - appearance of the welcome animation is an indication that the audio system is resetting. This condition does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Make sure the issue is resolved before releasing the vehicle to the customer.

 

SSM 52126   2024 Nautilus FHEV - DTC U053B:86 Setting In The SOBDMC When A Diagnostic Self-Test Is Performed

Some 2024 Nautilus full hybrid electric vehicles (FHEV) may set a diagnostic trouble code (DTC) U053B:86 in the secondary on-board diagnostic control module C (SOBDMC) when a diagnostic self-test is performed. This may be due to a communication error between the image processing module A (IPMA) and SOBDMC. Replacement or reprogramming of the IPMA and/or SOBDMC will not resolve this condition. U053B:86 should be ignored and no further service action is required if no other DTCs are present in the IPMA and/or SOBDMC, the IPMA is configured correctly, no warning indicators are illuminated while the engine is running, and no symptoms present.

SSM 52125   2024 Nautilus - DTC U3000:49 Setting In The CMR When A Diagnostic Self-Test Is Performed

Some 2024 Nautilus vehicles may exhibit diagnostic trouble code (DTC) U3000:49 in the camera module-rear (CMR) when a diagnostic self-test is performed. This may be due to the system triggering a shared variable and then enters a timeout reset process. The history state DTC U3000:49 has no effect on functionality. Replacement or reprogramming of the CMR will not resolve this condition. Engineering is currently working on a solution and a software update is expected in Q2 2024. Continue to monitor OASIS for additional information.

 

SSM 52124   2024 Nautilus - DTC B1578:89 Setting In The IPMA When A Diagnostic Self-Test Is Performed

Some 2024 Nautilus vehicles may exhibit diagnostic trouble code (DTC) B1578:89 in the image processing module A (IPMA) when a diagnostic self-test is performed. This may be due to an internal module chip reboot that will recover by itself. B1578:89 has no effect on functionality. Replacement or reprogramming of the IPMA will not resolve this condition. Engineering is currently working on a solution and a software update is expected in Q2 2024. Continue to monitor OASIS for additional information.

 

SSM 52120   2024 Nautilus - DTC U0422:00 Setting In The AWD Module When A Diagnostic Self-Test Is Performed

Some 2024 Nautilus vehicles may set diagnostic trouble code (DTC) U0422:00 in the all-wheel drive (AWD) module when a diagnostic self-test is performed. This may be due to a communication error between the body control module (BCM) and AWD module. Replacement or reprogramming of the BCM and/or AWD module will not resolve this condition. U0422:00 should be ignored and no further service action is required if no other DTCs are present in the BCM and/or AWD module, the BCM is configured correctly, no warning indicators are illuminated while the engine is running, and no symptoms present.

 

SSM 52119   2024 Nautilus - DTC U211B:87 Setting In The RFA Module When A Diagnostic Self-Test Is Performed

Some 2024 Nautilus vehicles may set diagnostic trouble code (DTC) U211B:87 in the remote function actuator (RFA) module when a diagnostic self-test is performed. This may be due to an internal counter reaching a specified limit. U211B:87 has no effect on functionality and will automatically become a historical DTC which can be cleared. Replacement or reprogramming of the RFA module will not resolve this condition. U211B:87 should be ignored and no further service action is required if no other DTCs are present in the RFA, no warning indicators are illuminated while the engine is running, and no symptoms present.

 

SSM 52118   2024 Nautilus - DTC U211B:87 Setting In The ABS Module When A Diagnostic Self-Test Is Performed

Some 2024 Nautilus vehicles may exhibit diagnostic trouble code (DTC) U211B:87 in the anti-lock brake system (ABS) module when a diagnostic self-test is performed. This may be due to a module communication error within a specified timeframe. U211B:87 has no effect on functionality and will automatically become a historical DTC which can be cleared. Replacement or reprogramming of the ABS module will not resolve this condition. Engineering is currently working on a software update which is expected in Q1 2024. Continue to monitor OASIS for additional information.

 

SSM 52117   2024 Nautilus - DTC B00DF:4A Setting In The RCM When A Diagnostic Self-Test Is Performed

Some 2024 Nautilus vehicles may exhibit diagnostic trouble code (DTC) B00DF:4A in the restraints control module (RCM) when a diagnostic self-test is performed. This may be due to an internal counter reaching a specified timeframe. B00DF:4A has no effect on functionality. Replacement or reprogramming of the RCM will not resolve this condition. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power-Up software updates delivered over-the-air (OTA) expected in Q3 2024. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in Q3 2024. Monitor OASIS for additional information.

 

SSM 52116   2024 Nautilus - DTC B146F:04 Setting In The SCMG And/Or SCMH When A Diagnostic Self-Test Is Performed

Some 2024 Nautilus vehicles may set diagnostic trouble code (DTC) B146F:00 in the drivers multi-contour seat module (SCMG) and/or passenger multi-contour seat module (SCMH) when a diagnostic self-test is performed. This may be due to a communication error to the SCMG/SCMH within a specified timeframe. Replacement or reprogramming of the SCMG/SCMH will not resolve this condition. B146F:00 should be ignored and no further service action is required if no other DTCs are present in the SCMG/SCMH, no warning indicators are illuminated while the engine is running, and no symptoms present.

 

SSM 52115   2023 F-Super Duty, 2023-2024 Expedition, 2024 Nautilus - Remote Start - No LED Confirmation From The Key Fob After A Remote Start Request

2023 F-Super Duty, 2023-2024 Expedition and 2024 Nautilus vehicles will exhibit no light emitting diode (LED) confirmation from the key fob indicating that the vehicle has remote started (or not remote started). Factory key fobs with remote start no longer contain a LED feedback indicator. Do not replace the key fob for this condition. This is a normal operating characteristic and no service action is necessary.

 

SSM 52114   2024 Nautilus – DTC U0415:29 Setting In The PSCM When A Diagnostic Self-Test Is Performed

Some 2024 Nautilus vehicles may set diagnostic trouble code (DTC) U0415:29 in the power steering control module (PSCM) when a diagnostic self-test is performed. This may be due to PSCM DTC sensitivity during vehicle key on/start-up. Replacement or reprogramming of the PSCM will not resolve this condition. U0415:29 should be ignored and no further service action is required if no other DTCs are present in the PSCM, no warning indicators are illuminated while the engine is running, and no symptoms present.

 

SSM 52112   2023 E-Transit, 2024 Nautilus - Diagnostic Trouble Codes (DTCS) C0095:18 And/Or C05D9:74 Setting In The AWD Module

Some 2023 E-Transit and 2024 Nautilus vehicles may exhibit DTCs C0095:18 and/or C05D9:74 setting in the all-wheel drive (AWD) module with a pop-up message in the instrument panel cluster (IPC) stating there is a loss of AWD. The loss of AWD function may continue for the remainder of the key cycle. AWD functionally may be recovered with a key cycle. Replacement or reprogramming of the AWD module will not resolve this condition. This DTC does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition that is expected in Q2 2024. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.

 

SSM 52111   2024 Nautilus - DTC U3001:68 Setting In The PSCM When A Diagnostic Self-Test Is Performed

Some 2024 Nautilus vehicles may set diagnostic trouble code (DTC) U3001:68 in the power steering control module (PSCM) when a diagnostic self-test is performed. This may be due to an internal counter reaching a specified limit. U3001:68 has no effect on functionality and will automatically become a historical DTC which can be cleared. Replacement or reprogramming of the PSCM module will not resolve this condition. Engineering is currently working on a software update which is expected in Q1 2024. Continue to monitor OASIS for additional information.

 

SSM 52110   2024 Nautilus - HVAC - Temperature Settings Inaccurate When Using Voice Commands

Some 2024 Nautilus vehicles may exhibit inaccurate temperatures on the center display screen when requesting a temperature change using voice commands. Setting temperature and display can still be accurately increased/decreased by adjusting the touch controls. This may be due to a software interaction between the heating, ventilation and air conditioning (HVAC) module and SYNC module (APIM). Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power-Up software updates delivered over-the-air (OTA) expected in Q2 2024. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in Q2 2024. Monitor OASIS for additional information.

 

SSM 52109   2024 Nautilus - DTC U211C:04 Setting In The GWM When A Diagnostic Self-Test Is Performed

Some 2024 Nautilus vehicles may set diagnostic trouble code (DTC) U211C:04 in the gateway module A (GWM) when a diagnostic self-test is performed. This may be due to a module communication error within a specified timeframe. DTC U211C:04 has no effect on functionality and will automatically become a historical DTC which can be cleared. Replacement or reprogramming of the GWM will not resolve this condition. Engineering is currently working on a software update which is expected in Q1 2024. Continue to monitor OASIS for additional information.

 

SSM 52108   2024 Nautilus FHEV - DTC B1465:08 And B1466:08 Setting In The BCMB When A Diagnostic Self-Test Is Performed

Some 2024 Nautilus full hybrid electric vehicles (FHEV) may exhibit diagnostic trouble code (DTC) B1465:08 and B1466:08 in the body control module B (BCMB) when a diagnostic self-test is performed. This may be due to the ambient lighting node not transmitting feedback information within a specified timeframe. Replacement or reprogramming of the BCMB will not resolve this condition. The history state DTC B1465:08 and B1466:08 should be ignored and no further service action is required if no other DTCs are present in the BCMB, the BCMB is configured correctly, no warning indicators are illuminated while the engine is running, and no symptoms present.