aburns Posted September 1, 2009 Report Share Posted September 1, 2009 I purchased a2007 Ford Edge in Nvember of 07 brand new. Shortly after that I began to feel a pulsating sensation from the back end of my vehicle. I also was feeling this jerking and hearing a pop click sound. I took my Edge back to the dealership wherew they said they could find no problems or sounds or pulsating. I trusted them and here I am 60,000 miles later and the problem has now escalated and they are telling me I have a bad rear wheel hub assembly on the back rear drivers side tire! The same place that I told them the noise and pulsating was coming from over a year ago! They refuse to fix my vehicle even though I have in writing on the dealership letterhead where I made the complaint back in 2008. I am so disgusted with this whole situationa nd I will never buy another Ford and especially not from that dealership! These people have no morals or heart, I purchased an american made vehicle and I am regretting every minute of it. The fair and just thing to do is to correct the problem especially since I tried to tell them about it over a year ago! So unfair, poor customer care and they should be ashamed!!!!! Quote Link to comment Share on other sites More sharing options...
druck52 Posted September 1, 2009 Report Share Posted September 1, 2009 I purchased a2007 Ford Edge in Nvember of 07 brand new. Shortly after that I began to feel a pulsating sensation from the back end of my vehicle. I also was feeling this jerking and hearing a pop click sound. I took my Edge back to the dealership wherew they said they could find no problems or sounds or pulsating. I trusted them and here I am 60,000 miles later and the problem has now escalated and they are telling me I have a bad rear wheel hub assembly on the back rear drivers side tire! The same place that I told them the noise and pulsating was coming from over a year ago! They refuse to fix my vehicle even though I have in writing on the dealership letterhead where I made the complaint back in 2008. I am so disgusted with this whole situationa nd I will never buy another Ford and especially not from that dealership! These people have no morals or heart, I purchased an american made vehicle and I am regretting every minute of it. The fair and just thing to do is to correct the problem especially since I tried to tell them about it over a year ago! So unfair, poor customer care and they should be ashamed!!!!! I hope you don't take this the wrong way. First if you had the same problem after you had it att he dealership when it was new, why did you not take it back in to be looked at again or take it to another dealership. Second bad wheel bearings will not last 60,000 miles, it would have gone bad much sooner. To me it sounds like the dealer is correct in that they are not related, and also that you should pay for the repair. Sorry if you don't agree with me. Quote Link to comment Share on other sites More sharing options...
akirby Posted September 1, 2009 Report Share Posted September 1, 2009 I'm guessing the OP meant 6,000 miles. 60,000 miles in one year is a lot, and way out of warranty (b2b). Please remember that the dealer is not Ford and there's nothing Ford can do here without the dealer's cooperation. Quote Link to comment Share on other sites More sharing options...
igcitng Posted September 1, 2009 Report Share Posted September 1, 2009 Wear and tear. I went thru two on my Blazer. Quote Link to comment Share on other sites More sharing options...
druck52 Posted September 2, 2009 Report Share Posted September 2, 2009 I'm guessing the OP meant 6,000 miles. 60,000 miles in one year is a lot, and way out of warranty (b2b). Please remember that the dealer is not Ford and there's nothing Ford can do here without the dealer's cooperation. I thought about that too, but if meant 6000 and there is still a problem then it would be covered under warrenty, this is why I assume that he was correct in saying 60,000 miles. Quote Link to comment Share on other sites More sharing options...
akirby Posted September 2, 2009 Report Share Posted September 2, 2009 I thought about that too, but if meant 6000 and there is still a problem then it would be covered under warrenty, this is why I assume that he was correct in saying 60,000 miles. Ahh...yes, you're right. I thought he was saying he had put 60,000 miles on the vehicle in one year but that was since he bought it. Sounds like a simple out of warranty part failure. Just because you "thought" you heard a sound in the same vicinity tens of thousands of miles before that doesn't mean they're related, especially if they were unable to duplicate the problem back then. Quote Link to comment Share on other sites More sharing options...
igcitng Posted September 2, 2009 Report Share Posted September 2, 2009 A 2007 with 6k miles would be a found treasure! Guessing he did mean 60k. Wear and tear just like brakes, tires, shocks etc. And having experienced this, if it started at 6k and he let it go that long, the wheels would have fallen off. No way (likely) it is the same thing. Quote Link to comment Share on other sites More sharing options...
wkejackson Posted October 22, 2009 Report Share Posted October 22, 2009 I purchased a2007 Ford Edge in Nvember of 07 brand new. Shortly after that I began to feel a pulsating sensation from the back end of my vehicle. I also was feeling this jerking and hearing a pop click sound. I took my Edge back to the dealership wherew they said they could find no problems or sounds or pulsating. I trusted them and here I am 60,000 miles later and the problem has now escalated and they are telling me I have a bad rear wheel hub assembly on the back rear drivers side tire! The same place that I told them the noise and pulsating was coming from over a year ago! They refuse to fix my vehicle even though I have in writing on the dealership letterhead where I made the complaint back in 2008. I am so disgusted with this whole situationa nd I will never buy another Ford and especially not from that dealership! These people have no morals or heart, I purchased an american made vehicle and I am regretting every minute of it. The fair and just thing to do is to correct the problem especially since I tried to tell them about it over a year ago! So unfair, poor customer care and they should be ashamed!!!!! Try thr Ford Zone or Regional Manager. Quote Link to comment Share on other sites More sharing options...
brucesmays Posted October 24, 2009 Report Share Posted October 24, 2009 I guess mine is not a treasure then, i bought it new 27 months ago and it only has 14,350 miles on it Quote Link to comment Share on other sites More sharing options...
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