Tjm623 Posted August 14, 2016 Report Share Posted August 14, 2016 I agree with all of that. Was just tying to provide some input as to what may have caused the issue. I'm not bashing ford. Just saying it could have been a possibility. Quote Link to comment Share on other sites More sharing options...
jmr061 Posted August 14, 2016 Report Share Posted August 14, 2016 Its really simple what caused the issue...Ford opted to separate the non nav from nav updates as before they all got the nav update package. Problem is they have linked the wrong install package to some nav equipped vehicles. The download is done by VIN. So you update your nav equipped vehicle but the "wrong" update package doesn't have the NAV application thus you lose nav. Quote Link to comment Share on other sites More sharing options...
enigma-2 Posted August 14, 2016 Report Share Posted August 14, 2016 Hey Everyone! I certainly understand your frustrations regarding the navigation issue after the V3.8 update was installed. However, the good news is, it can be restored and working properly. It's important to state your thoughts and opinions regarding this issue since your time and concerns are very valuable to us. Please visit http://social.comand make your voice heard. Cara When I click on your link it looks like it's being hijacked by a site called "Advertising Studio". Quote Link to comment Share on other sites More sharing options...
candurin Posted August 14, 2016 Report Share Posted August 14, 2016 I will assume that the Ford rep meant http://social.ford.com Quote Link to comment Share on other sites More sharing options...
akirby Posted August 14, 2016 Report Share Posted August 14, 2016 It's possible someone simply mislabeled a file or a file got corrupted. Its really simple what caused the issue...Ford opted to separate the non nav from nav updates as before they all got the nav update package. Problem is they have linked the wrong install package to some nav equipped vehicles. Quote Link to comment Share on other sites More sharing options...
akirby Posted August 14, 2016 Report Share Posted August 14, 2016 I fixed the link. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted August 15, 2016 Report Share Posted August 15, 2016 I will assume that the Ford rep meant http://social.ford.com When I click on your link it looks like it's being hijacked by a site called "Advertising Studio". Hi enigma-1, candurin is correct! The link to share your feedback is: Social.Ford.com I will assume that the Ford rep meant http://social.ford.com candurin, Nice catch! Thanks. Shaay Quote Link to comment Share on other sites More sharing options...
Thomasss89 Posted May 24, 2017 Report Share Posted May 24, 2017 Im new to the Edge forum and have only had mine since October of last year . Its a 2011 SEL with the MyFord Touch Sync system, but in the right hand corner it says information . Theres a slot in the center console for an SD card too . Back in January we had taken it in to the Ford dealer to have brake booster recall repaired, and while they had it I asked them to please get the navigation turned on for me . After keeping our car for 8 days, they told me that they tried everything possible to restore the navigation . On the third day of them working on it i got a call from the mechanic saying he looked up our vehicle and said it never came with Nav from the factory, but since the car has all the key ingredients to run the navigation he kept trying . Do you guys think there is a way i can get this navigation working somehow? Thanks in advance Quote Link to comment Share on other sites More sharing options...
omar302 Posted May 25, 2017 Report Share Posted May 25, 2017 Im new to the Edge forum and have only had mine since October of last year . Its a 2011 SEL with the MyFord Touch Sync system, but in the right hand corner it says information . Theres a slot in the center console for an SD card too . Back in January we had taken it in to the Ford dealer to have brake booster recall repaired, and while they had it I asked them to please get the navigation turned on for me . After keeping our car for 8 days, they told me that they tried everything possible to restore the navigation . On the third day of them working on it i got a call from the mechanic saying he looked up our vehicle and said it never came with Nav from the factory, but since the car has all the key ingredients to run the navigation he kept trying . Do you guys think there is a way i can get this navigation working somehow? Thanks in advance Check this thread. Quote Link to comment Share on other sites More sharing options...
amx Posted June 14, 2017 Report Share Posted June 14, 2017 I took mine to dealer second time I had navigation before Now it's gone Nor is the health report there to run Dealership can't figure out Any ideas Quote Link to comment Share on other sites More sharing options...
amx Posted June 14, 2017 Report Share Posted June 14, 2017 Can the ford team tell me who to contact Quote Link to comment Share on other sites More sharing options...
jmr061 Posted June 14, 2017 Report Share Posted June 14, 2017 Send me a PM with your VIN and I can look at some details on it. Quote Link to comment Share on other sites More sharing options...
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