jmr061

I have OASIS access every so often so I was able to determine what software to use and can build the installation file.

Does it successfully remote start?  Assuming it has that option.

If you still end up needing it rolled back to 3.3, I have the files and can do a custom installation package.

Honestly since the post originated at the end of July...I hope he has it fixed by now.

On 10/29/2020 at 3:30 PM, Gary B. said:

Oh.

 

The rest of my Sync3 stuff gets updated via wi-fi, while 2020 Edge is parked in garage. 

I read somewhere that NAV is the only item in Sync3 that is not updated via wi-fi directly to vehicle.

 

Display in car mentions that everything is up to date.

 

https://help.ford.com/update-sync tells me

 

Your SYNC system (SYNC3 v3.4.20136) is up to date.

after I typed in my VIN.

 

The map update installs in segments rebooting automatically during the process.  Unless you got the final static pop up saying it was done, you pulled the USB early and a proper install was not completed.

50 minutes ago, Gary B. said:

 

Did not see any message while I was driving (ther than the one about software updating), and later (after stopping and starting engine) I looked at the "About Sync" screen and it showed my new Navigation Maps Version was NA 119; it was formerly NA 118!

You did not do a complete installation then.  

The only "hard" button for climate is max defrost.  If the SYNC systems freezes, fails to boot, etc.,  looks like no back up climate control....that is going to be an issue.  That will put a customers vehicle out of service should a "Fatal" sync issue occur.

4 hours ago, Gary B. said:

Did my NAV update yesterday. 12G download to a USB stick, and then had to unzip it and move one of the files on the stick to another folder.

 

Then, put USB stick in vehicle drove for about 35 minutes for the complete update!

 

(2020 Ford Edge SEL and the first update was complimentary.)

 

Ford - Sync3 Map Update

35 minutes...you sure it completed the entire update (installation complete message came up and stayed there without a reboot)?

16 hours ago, IcyFridge said:

The thing is that they work specifically with the 8" Sync3. I'm using the 4" Sync with MyFord (non touch). I did send them a message to see if they can provide the download link for the 3.3 (4"). 

 

It's dumb that both the 8" and 4" Sync get the exact same file version named Sync3 Version 3.4.20136. I tried using Cyan's version and that produced interesting results. See it here: http://imgur.com/a/5euph9Y

I don't think its dumb.  Ford provides the authorized files specific for your vehicle from their own website by VIN.  Pulling files from any other site is not authorized by Ford for use in your vehicle and using them is entirely at your own risk and if you render your system useless Ford would have no obligation to correct it warranty.  The file names thenselves are different between the 4" and 8".   A software version and build date doesn't determine the file name.  With some research you can determine what files were likely in your vehicle for version 3.3, then find them and install them.

Unauthorized changes can cause issues for dealers and potential future owners.  I just dealt with a person that needed a replacement APIM for their 17 F150 that was purchased used.  While the APIM was bad (failed BT, lagging nav etc.), programming the replacement resulted in an odd display and it would not function properly.  Ends up the previous owner enabled the GT display which isn't supported in version 3.0 19205.  The programming data had been "updated" on the Ford build server and was pulling non-supported settings into the APIM via the official programming process. Ford is aware people are doing stuff like this and will not cover these issues under warranty.  I was able to correct this but most dealers wouldn't have the knowledge to do this and have to contact Ford who then has to have someone manually go into the vehicle build file and correct the modified programming.

2 hours ago, IcyFridge said:

That's what I'm using and that's why I'm asking here. Here's a screenshot. That's why Im asking if it is designed to work with the 4.2" screen?

 

My 4.2" screen says it has SYNC3 3.3.### right now. 

 

 

Install it, that is the update meant for your vehicle.  Your vehicle has what Ford refers to as SYNC3 Lite.

3 hours ago, IcyFridge said:

So it still would use the Sync3 3.4 update? right now it says I have the SYNC3 3.3.#### firmware. 

Use the proper update supplied by Ford through the Ford SYNC update site.

I had tires replaced at Firestone once on a Chrysler.  They charged for new valve stems, $2 each.  I was like I don't think they had the right valve stems Chrysler TPMS on hand and of course I looked at the wheels and definitely not new ones on there.  They removed the $8 charge for them when I pointed it out.  Imagine how many customers don't catch this.  Nothing like a little extra charge for something not replaced.  It should be noted that some TPMS units do have valve stems that can be replaced as part of a service kit and still maintain the original TPMS unit. 

@NoeYou can download the latest version here:  https://help.ford.com/update-sync/

You won't get the available firmware update that is likely available for the system this however...that would be done in conjunction with the software if the dealer did it.  Your dealer is fully capable of updating things.  Sounds like they are lazy or just not knowledgeable. 

1 hour ago, todd92 said:

3.4 is a fail.  The appearance is a downgrade and it's laggy.  I don't see any worthwhile new features.  What was Ford thinking.

It shouldn't be laggy, perhaps try a master reset and see if that helps.

2 hours ago, enigma-2 said:

I reread the ford lit and I believe you're correct. It is a 3G modem, that works in 4G areas. (I read another page where it mislead to believe that it was compatible with both networks).

 

Ridiculous that they went with old technology (3G was supposed to be disconcontinued at the end of last year and it was known for shut down four years ago). 

I had remote access on my 13 Taurus early on it's life and have documentation published by Ford Sept 2013 showing remote access being available.

56 minutes ago, enigma-2 said:

I thought this system worked with BOTH 3G AND 4G networks!!!! At least that's what they advertised. It's only the 3G networks that are being turned off.

 

Most everyone is currently on 4G anyways at this point (how many flip phones have you seen in use lately)?

 

Don't see what the problem is, as the modem in the car works with both networks. (?)

Are you referring to SYNC Connect?  If so SYNC Connect and Remote Access are two completely different systems.  Remote Access is defunct as of the end of the year due to the backbone 3G service being shut down.

To add the Remote Access RMU has a LISAU200 modem embedded in it and if you look up the specs it only supports up to 3G.  I suspect advertising of 3G or 4G area fell back on that 4G areas also provided 3G.

Ford has no solution that would fit your vehicle.  It was rumored they were coming out with a replacement for SmartLink (which they quickly discontinued) but no one that I know has seen a replacement.

You will have to go aftermarket (Viper, etc)

Well your service manager is a tad wrong there...IT IS A RECALL.  Ford just doesn't have parts to remedy it yet.  Owner notification won't happen until mid September if I remember correctly (info from Ford OASIS which matches original post).

You can dl updates without an account by using: https://help.ford.com/update-sync/

Likely it will need to be programmed for your vehicle and then you will have to call up Sirius if you have a subscription and talk to someone competent that can change your ESN.

@zog010@yahoo.com Then do a screen shot of the files in the SYNCMYRIDE folder for your map update.  You have the correct 19 mapping files.  That 18005 is meaningless to the install as far as the end user is concerned.

@zog010@yahoo.com The first thing you need to do is upgrade to latest SYNC update for your vehicle.  Get that done first.  It should be 3.4 20136 I believe.  After that is done let us know.

https://help.ford.com/update-sync/usb/

2 minutes ago, zog010@yahoo.com said:

Sorry if I wasn't clear in my OP.

 

I'm not having an issue with the files per se, but the fact that I think I downloaded the wrong ones.

 

I upgraded from 18005 build to 19052 of Sync itself successfully.  Here is the autoinstall.lst file from that (see screenshot below).

However, at the same time I was doing that, I had kicked off the download for the map update.  The map update thought I was still on version 18005, and so I got the map files associated with that build.  I've attached the autoinstall for this as well.

I think I'm getting error LST_ERR05 because the license file and map files are expecting Sync build 18005 and the Edge is running on 19052.

 

If I re-download from the order, won't I still get 18005 since that is what I ordered?  Is there a way to get 19052?

 

I'll give the cyanlabs process a whirl since I need to upgrade her to 3.4 anyway.

 

 Don't use the cyanlabs!!  You have a legit APIM that can be upgraded legitimately.  You are just doing something wrong.  

38 minutes ago, BillE said:

Thanks, but I was already aware of the 3,3 bug and had previously solved the problem with the newest update.  I mentioned it just to make the point that repeat downloads are definitely available  via the "click here" in the confirmation email.  My map and SYNC update adventure and final outcomes are well documented in earlier posts.

My reply was for the OP's information.  OP make sure you have the license file in the correct SYNCMYRIDE directory as well.

It is a known issue that Version 3.3 does not reflect the map update after being done.  You must first upgrade to version 3.4 and then install the mapping.  If you installed the mapping before upgrading to 3.4 you can reinstall the mapping again after upgrading to version 3.4.