chicagoslick

Ok, so the point in my original post was to shed some positive light on Ford, but somehow it has turned into "hate / distaste" for Consumer Reports. I have read the articles from C.R. and am basing my opinion on having done so. I doubt that’s true of everyone posting within this thread. As Ford owners (well maybe not all of us on this forum) we should be happy anytime good press comes out. Note: This will be my last post on this thread…

As with everything, you must use the information from CR as only part of all the information you will gather to make a decision on purchases. I find that they are right many more times than they are wrong. Also, the touch screen on the Tesla works great. Probably why they rate it highly.

Some more info...There is a lengthy write-up on the Edge and a good portion of why it is rated so well has to do with the platform it shares, the Fusion. The Fusion has been nicely received by most people and the Edge benefits from that. CR is one of the best investments I make. I would suggest it to everyone. Well worth what it cost.

http://www.msn.com/en-us/autos/autos-suvs/20-quickest-crossovers-and-suvs-motor-trend-has-tested/ss-BBq3Hw8#image=1

I would think that the order guide can help with this for you... 2016 Edge Order Guide.pdf

Please see thumbnails...

I could look it up as I have CR. I am encouraged by the information. I will post back later and add some screen shots for viewing...

See link for Edge being identified as one of the top rated american cars based on Consumer Reports. Also of note the number of Fords present in the list. http://www.msn.com/en-us/autos/autos-passenger/highest-scoring-american-vehicles/ss-BBpSLBD

Good Morning Everyone, Well the verdict is in!!! I have moved on from buying an Edge. I am now the proud owner of a 2016 Ford Explorer Platinum. Everything worked out as it should've in the end. I started the whole process originally looking at Explorer's, once I realized I could not get what I wanted in a Focus RS, and here I am today with one. I could not be happier with how nice it is. 2016 Ford Explorer Platinum Magnetic Metallic exterior with Nirvana Medium Soft Ceramic Leather interior Second Row powered bucket seats and center console All weather floor mats Best of luck to everyone with their Ford Edge's...

Yep, I know I can get it serviced anywhere. I was just trying to reward my current dealership with my business for doing such a great job in our past dealings. Not sure that will happen. Also, not even sure I should be that concerned about it, but I have tried. As far as expectations, they were higher, I must admit. Could also be due to the fact I was looking at Titanium's and they just didn't blow me away. Oh well, havea great afternoon everyone...

I went to another dealer yesterday and looked at a few vehicles. I spoke with them about the situation and they said that there must be an issue with the dealer. They said to go back and have a conversation about it to try to get it resolved. Also, said that if they could help get me what I want they would try. This the dealer I bought my Fusion from and from a buying perspective they are great. From a support perspective afterwards, they suck...While there, I looked at a few Edges they had in stock, no Sports I could see, and was not that inspired by what I saw. It looked and felt just like my Fusion, but a little bit higher off of the ground. I am now wondering if going with an Edge even excites me. Next week I am going to meet with the current dealer I have my Edge ordered with, and discuss options for going forward. thanks again...

You could be right...They have yet to receive the 2015 Edge Sport they ordered. So something is definitely wrong. I am going to stop by another dealer today. Thanks everyone for your time and help...

Well Ford representative called me. Basically they had no more information than what the dealer had provided or members of this forum. So the frustration continues. I have started to look at other vehicles and may be leaving Ford for my next new vehicle...

I will never use a quick lube place again. 2 different instances of problems. 1. Quick Lube forgot to reinstall under carriage rock guard. Found out when I got home. Oil was leaking from hole in filter underneath my vehicle. I had to buy another filter and install. When I went back to the Quick Lube place they tried to deny any wrong doing. I told them I could see my rock guard sitting on the edge near the oil drain area. They then ended up refunding my money. I never went back agian. 2. Jiffy Lube forgot to install limited slip differential gear oil. Truck made a terrible sound going around corners. I took the truck back and they would not do anything about it, saying that they did everything they were supposed to do. I told the manager that I was going to the dealer. I said if they find that the service work was not correct to expect a bill for the work. I went to the dealer and upon inspection they found that the diffs did not get limited slip diff additive. After they found that they also commented on the oil not looking correct in the manual transmission gear box, which I also had them inspect. After the dealer finding that, I told them to change out every fluid in the truck and service it. I told the dealer I could not trust any work the Jiffy Lube place did. The bill came up to over $500 to service every fluid in the truck. I took the bill to the Jiffy Lube place, which showed the comments about wrong fluid installed, and told them they were going to have to pay for the work performed at the dealer. The manager said he would not. I then got a hold of the regional office for Jiffy Lube and they sent me a check for the complete amount. After receiving the check, I went back into the Jiffy Lube place and completely tore the manager a new a$$. The vehicle was my wife's and I told him he placed my wife and kids in jeopardy by not servicing my vehicle correctly. Now the dealer is the only place besides myself that will service any of my vehicles....

I received an email from Ford today...Please see message below ( I removed some info). Glad to see some type of progress. Not sure where this will all lead, but I am encouraged by getting some response... "Dear GARY WILLIAMS, This email is to confirm your recent contact to Ford Motor Company regarding your 2016 EDGE. You will receive contact from our regional Customer Service Manager (CSM) within 1 business day to introduce themselves and develop an action plan to address your concern. Your case number, along with the contact information for the regional Customer Service Manager is listed below. Case Number: XXXXXXXXXXX  CSM Name: XXXXXXXXX CSM Phone: XXXXXXXXX CSM Email: XXXXXXX@ford.com Sincerely, Ford Motor Company Customer Care Team"

Good morning everyone, I contacted Ford CRC today and they restated some of the same stuff my dealership did about reasons for delay in building. They stated that it could be due to options or colors. I told them that there is at least one other vehicle that matches my build and it is either built or being built. They said they would follow up further with regional representatives and assembly plant to understand timing. I am supposed to receive a message back within 48 hours with status. I will post more as I hear it...

DanL congrats on your order...Post some pics when it comes in Harvey Hanson, congrats on your order, you should be getting it any day now...

Akirby, thanks again for all of the information....

Last time I was there they had 5 in stock, but they were not sports. They are a small dealer, but have a larger presence within Indiana for all types of vehicles other brands. Hubler Ford, zip code is 46176 When I bought my Fusion I chose to go to Ray Skillman in the neighboring town because Hubler was behind on getting those at the time...Sounds like I could be caught in this scenario again... Also, should mention the last 2 vehicles we bought from them they had to make a dealer swap to get what we wanted... 2015 F150KR and a 2013 Escape SEL

Akirby, When you say "allocation problem" does that pertain to a certain model of a vehicle or the complete line of the vehicle? thanks, I intend to ask the dealer this question and want to be sure I am asking the right thing... thanks again,

So far 60k on my Fusion 2.0L ecoboost and she runs very strong. Especially in its current state with a STEEDA tune and other performance goodies...When we traded in my wifes Escape 2.0L ecoboost it ran great as well...I am not afraid of turbo charging as it has been done for many many years... Also, the 87 Buick GN I have still runs great...

Nice cab2g!!!

Nice color...and even nicer looking vehicle....

Akirby, Thanks for checking on this...They stated that they did not know if the color was the issue, just that it could be based on none showing up in there searches...My priority is definitely 10 as they rechecked that...I was sitting there when they called Ford reps and all were baffled as to why there has been no traction on this. The manager told me that my sales guy has bugged him at least twice a week checking on this as they value me as a customer. I told them I was not upset, but getting very frustrated by a situation that has now lasted nearly 6 months... Again thanks for taking time to do more research on this... In the mean time, has anyone else ordered an Electric Spice Edge? Is it similar to what I have ordered (see my signature)? thanks...

FYI, After reviewing my paperwork yesterday I was a bit confused on my order, order date, and mismatched dates on printouts, so I went to the dealership and had a conversation to try and understand if there was a problem. Here goes: Background Info: I came to the dealership back in June 2015 wanting to buy a 2016 Focus RS loaded. (loaded meaning it has all the amenities including adaptive cruise control which is a must) Guess what, Focus RS is not going to be released with adaptive cruise. NIX that one... So now it’s August 2015 and I have decided to get a 2015 Edge loaded. (loaded meaning it has all the amenities including adaptive cruise control which is a must) Guess what 2015 Edge not getting released with adaptive cruise. NIX that one... So now it’s September 2015 and the dealership says “why don't we just order you a 2016 Edge with what you want”. We attempt to do that and of course no orders being taken yet. Ok, wait until order release date (~12Oct2015, delayed to 21Oct2015) Now the fun begins: I come in on the 22Oct2015, go over everything I requested be on the vehicle, as I emailed ~ 2 weeks prior stating what options had to be on the car, and find that there is a discrepancy with what they have ordered. They correct it and I write a check for $500. ~2-3 weeks after, I realize I did not take the order paperwork with me from the dealership. No biggie I have them email it to me. Next day I receive the printout and realize it is only 1 page and the document says there should be two pages. I request the second page and notice everything looks good. Or so I thought at the time… Yesterday, I pull the electronic documents up on the computer and notice some dating issues (one paper says 02Nov2015 and the other says 12Nov2015). These dates are on the bottom of the document small like this is a fax or something. I also pull up my cashed check to verify dating against and it shows cashed on the 23Oct2015. Now I'm confused. Did the vehicle get ordered on the 22Oct2015, 02Nov2015, or 12Nov2015?!? So I go to the dealership with all of this paperwork and after sitting down with the manager and calling Ford it is determined that the original order was placed on the 22Oct2015, however there was a change on the 02Nov2015 causing the order to now actually be ordered on that date. It cannot be determined why the date of order was moved to the 02Nov2015, however Ford says that there were changes to the ordering guide and my options originally stated did not align. They say it was most likely this reasoning for my order to be updated to 02Nov2015. So long story short my order now shows the 02Nov2015. They also tell me that they did a search up to 1000miles of the dealership and show no Electric Spice vehicles ordered and surmise a delay based on paint color. This is why they said that the color could have something to do with the delay. I will keep everyone posted…