Six months ago my 2019 SEL got the same problem with the liftgate. It closed down but can not latched then bounced back. The problem is caused by Safelite technician who replaced the broken back glass of the liftgate.
My car is still under warranty so the dealership replaced the latch.
Five years ago I converted H11 halogen to HID on my wife's 2012 Kia Optima EX with AlphaHID. The HID is still running good.
www.AlphaHID.com becomes www.xenonpro.com now.