2011edgese Posted January 23, 2014 Report Share Posted January 23, 2014 2011 edge se with 60k miles. Came to a stop in traffic. Held my foot in the brakes, when I accelerated the car did not move.like if it was on neutral. I thought it stalled but no, it was running. I put it it N and put it in D, and a colossal violence bump into gear.what the heck happened? Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted January 24, 2014 Report Share Posted January 24, 2014 Could be a TSB (13-3-18 or 11-5-6) needing to be performed, hopefully just a PCM update. Quote Link to comment Share on other sites More sharing options...
2011edgese Posted January 24, 2014 Author Report Share Posted January 24, 2014 Does this effect all cars? Alp the 2011 models? And if i go to the dealer with a print out, will they charge a fee to look at it or just fix it since it's a tbs? Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted January 24, 2014 Report Share Posted January 24, 2014 I believe these apply to 2011 models. TSB has no relationship to "free" or "covered" repair. It is simply an advisory of a fix to a known problem. If you have existing warranty (3/36) / powertrain coverage (5/60), unless you have a deductible of some sort, the service should be free-of-charge to you. Quote Link to comment Share on other sites More sharing options...
2011edgese Posted January 24, 2014 Author Report Share Posted January 24, 2014 Oh ok. Good to know. I but mines are Ford certified. Isn't that a 100k warranty? Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted January 25, 2014 Report Share Posted January 25, 2014 CPO? Just means you get a 1 yr/12K mile bumper2bumper. You are at 64K now, right? Check your paperwork, that should tell you exactly when your coverage ends. You would have to purchase additional coverage to get to the 100K mark. Now Lincolns get better coverage than Fords, or so I have heard. Quote Link to comment Share on other sites More sharing options...
FordService Posted January 27, 2014 Report Share Posted January 27, 2014 2011 edge se with 60k miles. Came to a stop in traffic. Held my foot in the brakes, when I accelerated the car did not move.like if it was on neutral. I thought it stalled but no, it was running. I put it it N and put it in D, and a colossal violence bump into gear.what the heck happened? Hey 2011edgese, I recommend making an appointment with your dealer here. Once you do so, let me know and I'll look into available options on my end. Todd 1 Quote Link to comment Share on other sites More sharing options...
2011edgese Posted January 27, 2014 Author Report Share Posted January 27, 2014 Hey Ford Service, are you a employee from Ford? I'll be making a appt very soon. It has not done it again but ever since I bought the car with 41k mile, I have counted about 10 hard kicks coming from a slow stop. And 1 odd neutral incident, where coming to a full stop, the tranny went to no gears while still on D. Had to move to P and back to D and then a giant thump that I swore the tranny exploded. If your a employee and can advice, you will be thanked. I do love this car. But this tranny issue scares me. Also. .. I was told thru the dealer that the car had 100k warranty. Everyone tells me otherwise and that Ford only does 60k unless you buy the extended warranty. But going thru the Ford site, it says that when you buy a certified pre owned car, its coveted to 100k. Who is correct? Quote Link to comment Share on other sites More sharing options...
FordService Posted January 27, 2014 Report Share Posted January 27, 2014 (edited) Hey Ford Service, are you a employee from Ford? I'll be making a appt very soon. It has not done it again but ever since I bought the car with 41k mile, I have counted about 10 hard kicks coming from a slow stop. And 1 odd neutral incident, where coming to a full stop, the tranny went to no gears while still on D. Had to move to P and back to D and then a giant thump that I swore the tranny exploded. If your a employee and can advice, you will be thanked. I do love this car. But this tranny issue scares me. Also. .. I was told thru the dealer that the car had 100k warranty. Everyone tells me otherwise and that Ford only does 60k unless you buy the extended warranty. But going thru the Ford site, it says that when you buy a certified pre owned car, its coveted to 100k. Who is correct? Hi there 2011edgese, I am a Social Media Specialist with Ford. You may find a few of our accounts in my signature. As for specific warranty information, please check the paperwork you received during the sale. Once you make an appointment, let me know and I'll see what I may do. Todd Edited January 27, 2014 by FordService Quote Link to comment Share on other sites More sharing options...
2011edgese Posted January 29, 2014 Author Report Share Posted January 29, 2014 Thank you todd. I'll see when I get a chance to go in. Quote Link to comment Share on other sites More sharing options...
FordService Posted January 30, 2014 Report Share Posted January 30, 2014 Thank you todd. I'll see when I get a chance to go in. You're welcome! Always here if you need me. Todd Quote Link to comment Share on other sites More sharing options...
2011edgese Posted January 30, 2014 Author Report Share Posted January 30, 2014 (edited) Todd, I'm not home but since you are around... Do you know what's the required tranny fluid change milage is for this car? Just curious since dealers refuse warranty work if you don't keep proof of service. I'm at 64k. Edited January 30, 2014 by 2011edgese Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted January 31, 2014 Report Share Posted January 31, 2014 Transmission fluid is supposed to be checked every 30K, and changed at every 150K, assuming normal duty conditions. At least that's what the maintenance intervals guide says. Quote Link to comment Share on other sites More sharing options...
FordService Posted January 31, 2014 Report Share Posted January 31, 2014 Todd, I'm not home but since you are around... Do you know what's the required tranny fluid change milage is for this car? Just curious since dealers refuse warranty work if you don't keep proof of service. I'm at 64k. Looks like WWWPerfA_ZN0W beat me to it. For comprehensive maintenance information, enter your VIN here. Todd Quote Link to comment Share on other sites More sharing options...
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