winboy Posted April 22, 2016 Report Share Posted April 22, 2016 I downloaded the latest update 4.6 from the website but it would not update SYNC in my 2014 Ford Edge SE. I have even tried different USB sticks and got the same result. Any help would be appreciated. Thanks! Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted April 22, 2016 Report Share Posted April 22, 2016 Hi winboy, What happens when you try to install the update? Shaay Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted April 22, 2016 Report Share Posted April 22, 2016 What files are included in the update? Did you unzip and put the unzipped files on the USB drive, or copy over as is? Quote Link to comment Share on other sites More sharing options...
wes8398 Posted April 22, 2016 Report Share Posted April 22, 2016 When was this update released? I've been waiting for an update since a few years ago because my current SYNC install has some very annoying glitches. Most annoying is that it doesn't save any of the customizations/settings you make (ambient lighting, dash lighting levels, etc)... they all reset the next time you start the car. Quote Link to comment Share on other sites More sharing options...
winboy Posted April 23, 2016 Author Report Share Posted April 23, 2016 Hi winboy, What happens when you try to install the update? Shaay Nothing happens. I turn on the engine and have it running as instructed and insert the USB drive. Quote Link to comment Share on other sites More sharing options...
winboy Posted April 23, 2016 Author Report Share Posted April 23, 2016 (edited) What files are included in the update? Did you unzip and put the unzipped files on the USB drive, or copy over as is? There are 2 files and a Syncmyride folder full of cab files. I downloaded the file, unzipped it and copied the files to the USB root directory. I have downloaded the file 2 or 3 times, unzipped it and repeated it multiple times with no success. Edited April 23, 2016 by winboy Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted April 23, 2016 Report Share Posted April 23, 2016 (edited) When was this update released? I've been waiting for an update since a few years ago because my current SYNC install has some very annoying glitches. Most annoying is that it doesn't save any of the customizations/settings you make (ambient lighting, dash lighting levels, etc)... they all reset the next time you start the car. Hi wes8398, This update hasn't been released to everyone quite yet. You can always check your Owner account for available updates: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html There are 2 files and a Syncmyride folder full of cab files. I downloaded the file, unzipped it and copied the files to the USB root directory. I have downloaded the file 2 or 3 times, unzipped it and repeated it multiple times with no success. winboy, The update is not supposed to start automatically. You have to go to INSTALL APPLICATIONS in ADVANCED SETTINGS to initiate the install. To update SYNC: 1. Press the PHONE button. You will either see PHONE MENU then PHONE REDIAL or CONNECTING. 1a. If you see CONNECTING, scroll to RETURN and press OK. 1b. If you see PHONE MENU then PHONE REDIAL, scroll to SYSTEM SETTINGS and press OK. 2. Scroll to SYSTEM SETTINGS and press OK. 3. Scroll to ADVANCED and press OK. 4. Scroll to INSTALL APP and press OK. Shaay Edited April 23, 2016 by FordIVTteam 1 Quote Link to comment Share on other sites More sharing options...
winboy Posted April 23, 2016 Author Report Share Posted April 23, 2016 (edited) Hi wes8398, This update hasn't been released to everyone quite yet. You can always check your Owner account for available updates: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html winboy, The update is not supposed to start automatically. You have to go to INSTALL APPLICATIONS in ADVANCED SETTINGS to initiate the install. To update SYNC: 1. Press the PHONE button. You will either see PHONE MENU then PHONE REDIAL or CONNECTING. 1a. If you see CONNECTING, scroll to RETURN and press OK. 1b. If you see PHONE MENU then PHONE REDIAL, scroll to SYSTEM SETTINGS and press OK. 2. Scroll to SYSTEM SETTINGS and press OK. 3. Scroll to ADVANCED and press OK. 4. Scroll to INSTALL APP and press OK. Shaay Thanks Shaay but I have already done this and did it again and it displays "No file found". I have redownloaded the file, unzipped it and used different USB drives and still no success. Any other suggestions? Edited April 23, 2016 by winboy Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted April 23, 2016 Report Share Posted April 23, 2016 All drives on FAT32? Quote Link to comment Share on other sites More sharing options...
winboy Posted April 24, 2016 Author Report Share Posted April 24, 2016 All drives on FAT32? Yes. Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted April 25, 2016 Report Share Posted April 25, 2016 Thanks Shaay but I have already done this and did it again and it displays "No file found". I have redownloaded the file, unzipped it and used different USB drives and still no success. Any other suggestions? Please send your VIN in a private message. I'd like to report these issues to my support team. Shaay Quote Link to comment Share on other sites More sharing options...
winboy Posted April 25, 2016 Author Report Share Posted April 25, 2016 Please send your VIN in a private message. I'd like to report these issues to my support team. Shaay PM sent. Quote Link to comment Share on other sites More sharing options...
JP-WI Posted April 27, 2016 Report Share Posted April 27, 2016 I am having the same issue. Quote Link to comment Share on other sites More sharing options...
wes8398 Posted April 27, 2016 Report Share Posted April 27, 2016 If someone were to download these files and make them available for others, could the update be installed on any Edge? I would REALLY like to update my SYNC in hopes that it would fix a few major glitches in my current software. Quote Link to comment Share on other sites More sharing options...
akirby Posted April 27, 2016 Report Share Posted April 27, 2016 Theoretically but that's pretty risky. In the past it was possible to fubar the software to the point the hardware had to be replaced - not sure if that's still the case but I wouldn't risk it. 1 Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted April 27, 2016 Report Share Posted April 27, 2016 PM sent. Thanks for the reply! I'll respond shortly. I am having the same issue. Hi JP-WI, If you've followed all the instructions I mentioned to winboy, send your VIN in a private message. Shaay Quote Link to comment Share on other sites More sharing options...
mesaman Posted April 29, 2016 Report Share Posted April 29, 2016 Hey Winboy, Any love from the attempt? We have a 2013 ltd. with sync 3.8 and would like to know more. Quote Link to comment Share on other sites More sharing options...
wes8398 Posted April 29, 2016 Report Share Posted April 29, 2016 I checked the link that Shaay gave us and it turned out there was an update available for me. I downloaded and installed it yesterday, and it seems to have fixed the glitches that have been haunting me since we purchased this thing 2 years ago. Namely, SYNC wouldn't save ANY customisation changes we'd make from one start up to the next (ambient lighting, "home" and favourites in the nav system, brightness settings, and the list goes on). I'm ecstatic! Now I'm just waiting to hear from my Wife about if there are any new glitches we'll have to deal with. Hopefully they're fewer in number, or at least not as invasive as previous. Quote Link to comment Share on other sites More sharing options...
winboy Posted April 30, 2016 Author Report Share Posted April 30, 2016 Hey Winboy, Any love from the attempt? We have a 2013 ltd. with sync 3.8 and would like to know more. Nope. Quote Link to comment Share on other sites More sharing options...
winboy Posted April 30, 2016 Author Report Share Posted April 30, 2016 I checked the link that Shaay gave us and it turned out there was an update available for me. I downloaded and installed it yesterday, and it seems to have fixed the glitches that have been haunting me since we purchased this thing 2 years ago. Namely, SYNC wouldn't save ANY customisation changes we'd make from one start up to the next (ambient lighting, "home" and favourites in the nav system, brightness settings, and the list goes on). I'm ecstatic! Now I'm just waiting to hear from my Wife about if there are any new glitches we'll have to deal with. Hopefully they're fewer in number, or at least not as invasive as previous. What year is your Edge? Mine still doesn't work. Quote Link to comment Share on other sites More sharing options...
winboy Posted April 30, 2016 Author Report Share Posted April 30, 2016 Thanks for the reply! I'll respond shortly. Shaay Hi Shaay, any solution or update to the update so I can install it? Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted April 30, 2016 Report Share Posted April 30, 2016 Hi Shaay, any solution or update to the update so I can install it? Hi winboy, Please check your PM for my response! Cara Quote Link to comment Share on other sites More sharing options...
winboy Posted May 5, 2016 Author Report Share Posted May 5, 2016 Hi winboy, Please check your PM for my response! Cara I sent you a PM. There was another new update for 4.6 and that didn't work either. I took my car to the local dealership and made an appointment to see them next week and I was informed I have to leave the car there for the day. No loaners, bummer!!! Quote Link to comment Share on other sites More sharing options...
FordIVTteam Posted May 6, 2016 Report Share Posted May 6, 2016 Hey winboy, I received your PM, and will respond shortly. Shaay Quote Link to comment Share on other sites More sharing options...
mesaman Posted May 13, 2016 Report Share Posted May 13, 2016 Hey winboy, I received your PM, and will respond shortly. Shaay Hey Shaay, Would this work on our 2013? Quote Link to comment Share on other sites More sharing options...
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