jkiser01 Posted May 23, 2009 Report Share Posted May 23, 2009 (edited) Well I went to take delivery of my new 09 Edge limited about 8Pm last night and was checking everything out before signing the paperwork. I ask the sales guy for the key and started it up and hit the button to open the sunshades to then open the Vista roof and you will not beleive what happened. The headliner started buckling as I was trying to open it up. I stopped and ask the sales guy to get in the vehicle and he told me to keep pressing the open button and it became obvious that the actual headliner pieces where missing from this vehicle, both front and back. So basically just the headliner material was there and no actual headliner!! How crazy is that? I told the guy I DO NOT want this vehicle anymore. I wonder what other parts where missing or taken off the vehicle. Just to clarify, this Edge was a dealer trade that had just arrived a few hours earlier but my question is how could that dealer trade that Edge with parts missing? If the original dealership borrowed those pieces, why didn't they put them back and how could they knowingly trade a vehcile in that condition to another dealer knowing it was already sold to a customer like myself? I also can't believe no one caught this at my dealer either. The head liner was basically just hanging there. I ask the sales guy to go over when it arrived and he said he did, yea right. I guess they where hoping I would sign the deal and then drive off and find the headliner issue after the deal was done. That is HORRIBLE customer service, just horrible. I am so angry about this and at BOTH dealers that I am not sure what I am going to do. I have had GM products for 10 + years and never had anything like this happen. To make things worse, I had dropped my 07 Chevy crew cab truck off at a local wholesale warehouse that bought my vehicle right before I went to the dealer to get the Edge and now its locked up in there until Tuesday am. Looks like me and my wife are sharing her Acadia until then!! Sorry for the rant but it looks like no Edge for me. Edited May 23, 2009 by jkiser01 Quote Link to comment Share on other sites More sharing options...
DJ Nap Posted May 23, 2009 Report Share Posted May 23, 2009 Damn, that sucks. Sorry to hear. Def a bad apple there. Quote Link to comment Share on other sites More sharing options...
crazyeddie Posted May 24, 2009 Report Share Posted May 24, 2009 When I picked up my new 2009 Edge with BAMR, the headliner would not retract properly and the material just bunched up falling toward the back seat. My car was also one which was transferred from another dealer. The salesman noticed this before I even got there for delivery and had ordered the required parts. One week later I got the call and after about 8 hours of labor the headliner was in perfect working order. Haven't had a problem since. I could have rejected the car, but made a quick decision to take it. Worked out for me, but I had no guarantees upon delivery. I don't know!!!, good luck, it appears my dealer is pretty good. This is my first experience with them. Quote Link to comment Share on other sites More sharing options...
Tygr1 Posted May 25, 2009 Report Share Posted May 25, 2009 Well I went to take delivery of my new 09 Edge limited about 8Pm last night and was checking everything out before signing the paperwork. I ask the sales guy for the key and started it up and hit the button to open the sunshades to then open the Vista roof and you will not beleive what happened. The headliner started buckling as I was trying to open it up. I stopped and ask the sales guy to get in the vehicle and he told me to keep pressing the open button and it became obvious that the actual headliner pieces where missing from this vehicle, both front and back. So basically just the headliner material was there and no actual headliner!! How crazy is that? I told the guy I DO NOT want this vehicle anymore. I wonder what other parts where missing or taken off the vehicle. Just to clarify, this Edge was a dealer trade that had just arrived a few hours earlier but my question is how could that dealer trade that Edge with parts missing? If the original dealership borrowed those pieces, why didn't they put them back and how could they knowingly trade a vehcile in that condition to another dealer knowing it was already sold to a customer like myself? I also can't believe no one caught this at my dealer either. The head liner was basically just hanging there. I ask the sales guy to go over when it arrived and he said he did, yea right. I guess they where hoping I would sign the deal and then drive off and find the headliner issue after the deal was done. That is HORRIBLE customer service, just horrible. I am so angry about this and at BOTH dealers that I am not sure what I am going to do. I have had GM products for 10 + years and never had anything like this happen. To make things worse, I had dropped my 07 Chevy crew cab truck off at a local wholesale warehouse that bought my vehicle right before I went to the dealer to get the Edge and now its locked up in there until Tuesday am. Looks like me and my wife are sharing her Acadia until then!! Sorry for the rant but it looks like no Edge for me. Stick with your Chevies then. Quote Link to comment Share on other sites More sharing options...
Waldo Posted May 26, 2009 Report Share Posted May 26, 2009 Seems kind of strange, but there's no reason it can't be fixed properly. A headliner is just one part, put a new one in and be happy! Quote Link to comment Share on other sites More sharing options...
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