Jump to content

Custom Search

Welcome to the Ford Edge Forum


Sign In  Log in with Facebook

Create Account
Welcome to the Ford Edge Forum - the largest Ford Edge forum discussion board on the web. You must register to create new topics or post in our community, but don't worry this is a simple free process that requires minimal information for you to signup. Benefits of membership:
  • Start new topics and reply to others
  • Subscribe to topics and forums to get email updates
  • Get your own profile page and make new friends
  • Send personal messages to other members
  • Create a photo album and post images. . .and more!
Click here to signup now
 
Guest Message by DevFuse

Photo
- - - - -

2011 Edge/MKX My Touch and Sync Problems


  • Please log in to reply
325 replies to this topic

#221 OFFLINE   tpm419419

tpm419419

    Ford Edge Enthusiast

  • Edge Member
  • 899 posts
  • Location:Centereach, NY

Posted 13 March 2012 - 11:27 AM

I havent heard of anybody (other then dealers) getting the upgrade package (USB and SD). Kinda strange since Ford says they shipped the first batch on 3/5.

When I was on the phone with Ford corporate I asked them that exact question. The gentleman on the phone told me they have been sent out to households already and will be completed with the roll-out 3 weeks from March 5th. He said the dealerships got them via FedEx or UPS. They have all the answers







Lose this advertisement by becoming a member. Click here to create a free account.


#222 OFFLINE   rwolson

rwolson

    Ford Edge Member

  • Edge Member
  • 307 posts
  • Location:Massachusetts

Posted 13 March 2012 - 05:50 PM

On a positive note, Ford mailed what 300K packages; just think, they're helping bring down the postal systems debt. OK, a minor drop in the bucket....................................... :kuko:
  • koakai likes this

#223 OFFLINE   djmodifyd

djmodifyd

    New Edge Member

  • Edge Member
  • 80 posts
  • Location:Iowa

Posted 13 March 2012 - 06:34 PM

I havent heard of anybody (other then dealers) getting the upgrade package (USB and SD). Kinda strange since Ford says they shipped the first batch on 3/5.


I was thinking the same thing

Although first batch could be the dealers.....

I'm hoping to get it this week, i need my SD card!

#224 OFFLINE   Dingo

Dingo

    Ford Edge Fanatic

  • Edge Member
  • 2,039 posts
  • Region:U.S. Southern Atlantic
  • Location:Cumming, GA

Posted 13 March 2012 - 07:54 PM

The dealership packages were mailed 2/27. The 3/5 ones are to customers.

#225 OFFLINE   martunes

martunes

    New Edge Member

  • Edge Member
  • 56 posts
  • Location:Southern California

Posted 13 March 2012 - 08:08 PM

My ride is at the dealership now for warranty repairs and they're telling me that they don't have their MFT update package yet. Sounds like BS?

#226 OFFLINE   koakai

koakai

    New Edge Member

  • Edge Member
  • 9 posts
  • Location:Orange County, California

Posted 14 March 2012 - 03:02 PM

The good news is they can no longer say "wait for the update".

It's the 14th and I'm still waiting. :-(

#227 OFFLINE   koakai

koakai

    New Edge Member

  • Edge Member
  • 9 posts
  • Location:Orange County, California

Posted 14 March 2012 - 03:04 PM

When I was on the phone with Ford corporate I asked them that exact question. The gentleman on the phone told me they have been sent out to households already and will be completed with the roll-out 3 weeks from March 5th. He said the dealerships got them via FedEx or UPS. They have all the answers


What number did you call?

#228 OFFLINE   tpm419419

tpm419419

    Ford Edge Enthusiast

  • Edge Member
  • 899 posts
  • Location:Centereach, NY

Posted 14 March 2012 - 03:09 PM

What number did you call?


1-800-392-3673 The Core Team"
Have your Vin # ready

Edited by tpm419419, 14 March 2012 - 03:11 PM.


#229 OFFLINE   akirby

akirby

    Ford Edge Legal Resident

  • Moderator
  • 9,525 posts

Posted 14 March 2012 - 07:51 PM

It's the 14th and I'm still waiting. :-(


I should have added - in another month or so.

#230 OFFLINE   11edgelimited

11edgelimited

    New Edge Member

  • Edge Member
  • 113 posts
  • Location:Central NY

Posted 14 March 2012 - 10:58 PM

I bought my Edge May 2011 and have had non-stop problems with MFT and Sync. I've taken to the dealer twice - would have been more but I've lived with the problems because my dealer won't give me a loaner even though its all under warranty.

The first time they said they installed an "update", the second time they said the system was corrupt - both were temp fixes as the problems came back.

Does anyone know if the update that is due any time now will fix the following issues:
Steering wheel controls and voice commands don't work or are delayed first five minutes of driving car
Directions won't download from Sync services - just keeps ringing
Sync services "voice" is barely audible. Turning up volume doesn't work
Screen goes black while driving. Sometimes its followed by "scheduled system maintenance", sometimes not.
Phone doesn't always pair
Playing music via Bluetooth sometimes shows the song/artist info, sometimes doesn't. Sometimes the track info is stuck.

I'm so fricken' sick of all the problems and the run around from the dealer. The first time I brought it in the service adviser was clueless about the system. I described my long list of problems and he couldn't translate it to the service ticket and had to correct his descriptions. He then made a snarky comment about his fingers hurting from all the typing like it was my fault. The he calls me later to tell me I need to come back with my phone. WTF? Just pair another phone?? Why didn't he mention that to me before I left? They didn't give me a loaner so I had to get a ride back.

I'll NEVER buy another Ford again... this is my first one. I miss my old BMW X3. I paid for all these features and they are pretty useless. Without all the fancy technology, it's just an old crappy Ford!



All of the options you paid for in your ford was still 10-$15,000 cheaper than the X3 that isn't even built by BMW......

#231 OFFLINE   akirby

akirby

    Ford Edge Legal Resident

  • Moderator
  • 9,525 posts

Posted 15 March 2012 - 10:44 AM

X3 that isn't even built by BMW......


Huh?

#232 OFFLINE   wlepse

wlepse

    Ford Edge Enthusiast

  • Edge Member
  • 1,252 posts
  • Location:NJ

Posted 15 March 2012 - 10:47 AM

I think maybe they were trying to say not even built in Germany....I believe they make the X3 in SC.

#233 OFFLINE   Dingo

Dingo

    Ford Edge Fanatic

  • Edge Member
  • 2,039 posts
  • Region:U.S. Southern Atlantic
  • Location:Cumming, GA

Posted 15 March 2012 - 12:27 PM

Only 2011+. Before that, they were built by Magna Steyr in Austria.

#234 OFFLINE   wlepse

wlepse

    Ford Edge Enthusiast

  • Edge Member
  • 1,252 posts
  • Location:NJ

Posted 15 March 2012 - 02:10 PM

Only 2011+. Before that, they were built by Magna Steyr in Austria.

Yeah with the new reworked version they brought production here to the states. Didn't remember where they were made originally just remember hearing people bitch that they were made here.

#235 OFFLINE   akirby

akirby

    Ford Edge Legal Resident

  • Moderator
  • 9,525 posts

Posted 15 March 2012 - 02:47 PM

Yeah with the new reworked version they brought production here to the states. Didn't remember where they were made originally just remember hearing people bitch that they were made here.


Didn't know that. I thought they were always made in SC.

#236 OFFLINE   Dingo

Dingo

    Ford Edge Fanatic

  • Edge Member
  • 2,039 posts
  • Region:U.S. Southern Atlantic
  • Location:Cumming, GA

Posted 15 March 2012 - 02:56 PM

http://www.caranddri...he-usa-car-news

May, 2007.

#237 OFFLINE   koakai

koakai

    New Edge Member

  • Edge Member
  • 9 posts
  • Location:Orange County, California

Posted 22 March 2012 - 05:23 PM

All of the options you paid for in your ford was still 10-$15,000 cheaper than the X3 that isn't even built by BMW......


"Isn't even built by BMW"... doesn't make sense but entirely irrelavent. I'm sure the factory workers in the SC plant who built X3's have BMW on their paychecks. As for being cheaper, not quite dear. I bought my BMW certified used and looked brand new. On top of the warranty also came with an excellent maintenance warranty (everything covered including brakes and windshield wipers - only exclusion was tires) and the service was impeccible. Without putting a montary value on all the aggrevation and time I've spent wasted over this Ford even a more expensive X3 is worth it.

#238 OFFLINE   Black Velvet

Black Velvet

    New Edge Member

  • Edge Member
  • 4 posts
  • Location:Ohio

Posted 20 April 2012 - 12:16 PM

I'd like to know how we are to send a text message.
The keyboard I had before the update is gone.
I can listen to a text but not reply back.
Also, when I get a call and a person says hello and I say hello back it hangs up.
Sometimes the Ambient lighting circles will not move to make a choice.
I wish I never got the update everything was fine before.
Oh, and I don't like the compass starring me in the face.
Before we could "choose" to have it or not!!!

Is there an online manual somewhere to read what to do now??

Edited by Black Velvet, 20 April 2012 - 04:11 PM.


#239 OFFLINE   rwolson

rwolson

    Ford Edge Member

  • Edge Member
  • 307 posts
  • Location:Massachusetts

Posted 20 April 2012 - 04:41 PM

Log into the Ford Owners site. You'll find manuals under your vehicle settings. https://owner.ford.c...r/Page/HomePage
  • Black Velvet likes this

#240 OFFLINE   Javarow

Javarow

    New Edge Member

  • Edge Member
  • 2 posts
  • Location:Calgary, Alberta

Posted 24 April 2012 - 05:03 PM

I have a 2011 edge ltd and the sync packed it in this morning completely screen blank, no camera, radio , phone ......... And on . I have had this car for about a year now and never had the sync work properly. I have it booked into the dealership to get this fixed.

My question is. Is there any hope in getting this issue fixed! Or is this a FORD LEMON


Please help!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users