From Ford:
Will this Performance Upgrade fix all the problems customers have been having with MyFord Touch? This Performance Upgrade will not only address the issues customers have been having with MyFord Touch, but based on customer feedback, also will make the system simpler and easier to use thus greatly enhancing the ownership experience.
Will this software Performance Upgrade solve your quality issues reported by JD Power and Consumer Reports? This software Performance Upgrade is the result of listening, learning and responding to our customers. Therefore we’re confident the ownership experience will be significantly improved, and the resulting third party quality testing will reflect this improvement.
Will the system still have black screens or reboots while driving? No, we do not expect customers will experience these issues anymore.
How do you know that these issues won’t happen again? We are confident in our testing process.