2019 Edge Blue Screen on Information/Entertainment System

[GerryEdge]

I have a new 2019 Edge Titanium. Today on startup the information screen simply turned Blue, and was frozen on the Blue. The only display that showed was the backup camera as I backed out of the driveway, then as I put the car into drive, the screen turned to all blue. 

 

On a third restart, the system came back.

 

Is this part of an update process, or did the system software have a glitch and then fixed itself?

 

Thanks for any experience or explanations with this.

 

 

[omar302]

It is most probably a glitch. You can force a restart by holding the power and seek (forward/right) buttons for a few seconds. 

[jmr061]

Curious...what was the build date of your new 19?  Seems to me there was a software glitch that did just that and it needs an update.  So if it was built a while ago...this is probably the issue.

[pintokid]

My wife reported a similar problem on her 2017. Of course the problem did not persist so I never saw it. I took the advice from @omar302 and I rebooted the system and we haven't seen it recur. Should we be worried about this though? There is no software update for our car.

[ONEDGE16]

There are a couple of SSM for d has issued for this issue and others:

 

 

April 11, 2019 MANUFACTURER COMMUNICATION NUMBER: SSM 47925

Components: ELECTRICAL SYSTEM, EQUIPMENT

NHTSA ID Number: 10159506

Manufacturer Communication Number: SSM 47925

Summary

SSM 47925 - 2019 Various Vehicles - SYNC 3 - Infotainment Screen Concerns, Wi-Fi ConnectionMessage, Rear View Camera Operation

Some 2019 vehicles equipped with SYNC 3 may have the following intermittent symptoms: a Wi-Fi connection pop up every key cycle, frozen unresponsive screen, a solid blue screen when moving forward at speeds above 10 mph, the rear view camera remains on the screen at speeds below 10 mph, or poor App performance. To resolve this concern, check for a SYNC software update under the OASIS Tab SYNC selection. If an update is available, update the APIM software per Workshop Manual (WSM), Section 415-00. Follow the onscreen instructions provided by the programming process. To verify success after programming, turn the key off with the dooropen for 5 minutes. Perform this SYNC programming before taking any other repair steps. For claiming, use causal part 14G371 and applicable labor operations inSection 10 of the SLTS manual. APPLICABLE VEHICLES

 

March 5, 2019 MANUFACTURER COMMUNICATION NUMBER: SSM 47846

Components: ELECTRICAL SYSTEM

NHTSA ID Number: 10156564

Manufacturer Communication Number: SSM 47846

Summary

Some 2019 Mustang, Continental, Fusion, MKZ, F150, Transit Connect, Ranger, Edge or Nautilus with SYNC 3 may have the following intermittent symptoms: a solid blue screen when moving forward at speeds above 10 mph, the rear view camera remains on the screen at speeds below 10 mph, or inoperative infotainment applications. To resolve this concern, check for a SYNC software update under the OASIS Tab SYNC selection. If an update is available, update the APIM software per WSM section 415-00. After the complete pop-up appears, remove the USB flash drive and install it into the IDS tool to update the Ford database. Perform a complete ignition cycle by turning the key off for 5 minutes, which is critical for a successful installation. For claiming, use causal part 14G371 and applicable labor operations in section 10 of the SLTS manual.