Pete K Posted November 27, 2011 Report Share Posted November 27, 2011 Print and read this TSB. Ford is providing a warranty to some, but not others. It is important you have the facts, or you could be stuck with a $2500 repair. See my link below for specifics: http://www.fordedgeforum.com/index.php?/topic/7326-ignition-coil-malfunction/ Ford TSB 11-8-2.pdf Quote Link to comment Share on other sites More sharing options...
petemon67 Posted January 25, 2012 Report Share Posted January 25, 2012 I just experienced this same problem but thanks to the TSB from Pete K. my 2007 Ford Edge was fixed. Big Valley Ford in Stockton, CA took great care of me. I had 74,000 miles on my car and this report, including the 8yr./ 80,000 warranty made my car whole again. I had the PCM, plugs (6) and coils (6) replaced at no charge. The staff at BVF took such care of me I have no complaints at all. I have owned a Ford for 11 years now, Escape, 7 years and now my Edge for 4 and I am extremely satisfied. Thank you again Pete K., you are "The Man". Quote Link to comment Share on other sites More sharing options...
Pete K Posted January 25, 2012 Author Report Share Posted January 25, 2012 (edited) Double Post. Edited January 25, 2012 by Pete K Quote Link to comment Share on other sites More sharing options...
Pete K Posted January 25, 2012 Author Report Share Posted January 25, 2012 I just experienced this same problem but thanks to the TSB from Pete K. my 2007 Ford Edge was fixed. Big Valley Ford in Stockton, CA took great care of me. I had 74,000 miles on my car and this report, including the 8yr./ 80,000 warranty made my car whole again. I had the PCM, plugs (6) and coils (6) replaced at no charge. The staff at BVF took such care of me I have no complaints at all. I have owned a Ford for 11 years now, Escape, 7 years and now my Edge for 4 and I am extremely satisfied. Thank you again Pete K., you are "The Man". Very glad to help. Unfortunately, I was denied, and wound up spending something like $1400 or $1500 out of pocket to do mine myself. Although you are the only person to date to reply to this thread, I have received 11 inquiries on my vrodpete@msn.com email for a copy of the TSB. 10 have replied back that the document saved them a boatload of money. Not sure if the 11th guy was denied, or just did not reply back with info. Once shafted by my dealer, my main focus was to try to keep this "selective warranty situation" from happening to others. The only upside for me is that the pcm reflash (needed to make the brand new PCM work) did correct alot of the poor transmission shift qualities that were annoying since new. Quote Link to comment Share on other sites More sharing options...
petemon67 Posted January 25, 2012 Report Share Posted January 25, 2012 Very glad to help. Unfortunately, I was denied, and wound up spending something like $1400 or $1500 out of pocket to do mine myself. Although you are the only person to date to reply to this thread, I have received 11 inquiries on my vrodpete@msn.com email for a copy of the TSB. 10 have replied back that the document saved them a boatload of money. Not sure if the 11th guy was denied, or just did not reply back with info. Once shafted by my dealer, my main focus was to try to keep this "selective warranty situation" from happening to others. The only upside for me is that the pcm reflash (needed to make the brand new PCM work) did correct alot of the poor transmission shift qualities that were annoying since new. I have noticed that the "transmission thump" seems to have been corrected with the new PCM as well (crossing my fingers). I have viewed other threads on this forum and it does appear that a lot of folks on here are having the thumping issue..maybe it may the first sign of the PCM going out. Thank you again. Quote Link to comment Share on other sites More sharing options...
akirby Posted January 26, 2012 Report Share Posted January 26, 2012 Once shafted by my dealer, my main focus was to try to keep this "selective warranty situation" from happening to others. Everybody I've seen has had theirs fixed under warranty no questions asked except you. There is something you're not telling us or your dealer isn't telling you. Quote Link to comment Share on other sites More sharing options...
Pete K Posted January 26, 2012 Author Report Share Posted January 26, 2012 (edited) Everybody I've seen has had theirs fixed under warranty no questions asked except you. There is something you're not telling us or your dealer isn't telling you. You have expressed your opinion in the other thread as well. It doesnt matter at this point, and I don't have the time or resources to debate the chain of events I was present for. That isn't what this thread is about. If I had this info at my disposal (TSB) before I was denyed, I am near sure my results would have been quite different. Moving forward, I hope to help as many people as I can, not be taken advantage of by a less than honest dealer. Every post helps move it closer to the top of the list in a google or bing search. Edited January 26, 2012 by Pete K 1 Quote Link to comment Share on other sites More sharing options...
akirby Posted January 26, 2012 Report Share Posted January 26, 2012 You have expressed your opinion in the other thread as well. It doesnt matter at this point, and I don't have the time or resources to debate the chain of events I was present for. That isn't what this thread is about. If I had this info at my disposal (TSB) before I was denyed, I am near sure my results would have been quite different. Moving forward, I hope to help as many people as I can, not be taken advantage of by a less than honest dealer. Every post helps move it closer to the top of the list in a google or bing search. Sorry - I thought when you said "selective warranty" you were referring to Ford but I see now you were referring to the dealer. My mistake. Quote Link to comment Share on other sites More sharing options...
SuperJudge Posted February 22, 2012 Report Share Posted February 22, 2012 (edited) I too have been denied coverage under anything but the 3yr/36,000 mile warrant to fix the coil issue. I have talked to 2 dealerships and both said the same thing, NOT COVERED. I'm curious how everyone is getting this problem covered? I know GM and I think Chrysler have 100,000 mile limited warranties on their vehicles but from what I understood Ford only has the 36,000 mile warranty so I really never questioned it. I even told the service department where I bought the vehicle that I had the TSB and she said that was just to tell the technicians the steps to fix the problem and not any sort of warranty coverage. And today I called another Ford dealership and asked the cost of fixing just one coil and she then told me about the TSB and said all coils, plugs, and computer had to be replaced and it was not covered under warranty. On top of that she even admitted that she has seen it before with this model Edge. I'm at a loss. We have only had the car for almost 2 years and this happens. Wow. I don't think I will buy another Ford, so it looks like I'll have to convince my wife that even though Ford didn't take a government bailout (which is why we went with Ford for both our vehicles) that we should stick with what we've had the most luck with or try a Dodge this time. Edited February 22, 2012 by SuperJudge Quote Link to comment Share on other sites More sharing options...
akirby Posted February 22, 2012 Report Share Posted February 22, 2012 I too have been denied coverage under anything but the 3yr/36,000 mile warrant to fix the coil issue. I have talked to 2 dealerships and both said the same thing, NOT COVERED. I'm curious how everyone is getting this problem covered? I know GM and I think Chrysler have 100,000 mile limited warranties on their vehicles but from what I understood Ford only has the 36,000 mile warranty so I really never questioned it. I even told the service department where I bought the vehicle that I had the TSB and she said that was just to tell the technicians the steps to fix the problem and not any sort of warranty coverage. And today I called another Ford dealership and asked the cost of fixing just one coil and she then told me about the TSB and said all coils, plugs, and computer had to be replaced and it was not covered under warranty. On top of that she even admitted that she has seen it before with this model Edge. I'm at a loss. We have only had the car for almost 2 years and this happens. Wow. I don't think I will buy another Ford, so it looks like I'll have to convince my wife that even though Ford didn't take a government bailout (which is why we went with Ford for both our vehicles) that we should stick with what we've had the most luck with or try a Dodge this time. They are correct that it's not covered by the powertrain warranty but the PCM is most definitely covered by the emissions warranty with is 8 yrs/80K miles. I think the key is identifying the PCM as the root cause and the coils as secondary damage. Have you tried calling Ford directly? My guess is this is just a dealer interpretation issue or like Pete's case there is something else going on that we don't know about. Quote Link to comment Share on other sites More sharing options...
FordGuru Posted February 22, 2012 Report Share Posted February 22, 2012 my question to all who have been denied coverage was DTC P035X present when your vehicle was scanned? Quote Link to comment Share on other sites More sharing options...
SuperJudge Posted February 22, 2012 Report Share Posted February 22, 2012 (edited) If your saying that there may be something I am not telling you, it would be that I had a local repair shop meet my wife where she was broke down and he brought his diagnostic tool reader and the codes showed a bad coil and some other codes he couldn't identify. Other than that, besides her being broke down 40 miles from any Ford dealership in a storm and the owner of the local shop happened to be a friend who came out after hours to help, there is nothing else to explain. Now if you were suggesting that the 2 dealerships I contacted are not telling the whole story with this particular problem, I cannot speak to that. I will however call Ford Motor Company tomorrow and tell them what happened and what I have done before contacting them as a last resort. Edited February 22, 2012 by SuperJudge Quote Link to comment Share on other sites More sharing options...
FordGuru Posted February 23, 2012 Report Share Posted February 23, 2012 If your saying that there may be something I am not telling you, it would be that I had a local repair shop meet my wife where she was broke down and he brought his diagnostic tool reader and the codes showed a bad coil and some other codes he couldn't identify. Other than that, besides her being broke down 40 miles from any Ford dealership in a storm and the owner of the local shop happened to be a friend who came out after hours to help, there is nothing else to explain. Now if you were suggesting that the 2 dealerships I contacted are not telling the whole story with this particular problem, I cannot speak to that. I will however call Ford Motor Company tomorrow and tell them what happened and what I have done before contacting them as a last resort. 1-800-392-3673 Ford Customer Assistance without having been to the nearest dealership, there is VERY little they can do for you. Regardless of reputation, tools, knowledge, or anything else the vehicle HAS to be diagnosed at a Ford dealership. Not telling you not to call Ford, in fact i strongly encourage contacting Ford, ESPECIALLY, if you have a bad experience at any dealership. But if you have a repair issue please take it to a dealer before you call them. It'll save you a good half hour or longer Quote Link to comment Share on other sites More sharing options...
akirby Posted February 23, 2012 Report Share Posted February 23, 2012 If your saying that there may be something I am not telling you No - I was referring to Pete's situation referenced earlier. However, FordGuru brings up a good point - did you have the problem diagnosed by the Ford dealer as a bad PCM? Quote Link to comment Share on other sites More sharing options...
Pete K Posted February 25, 2012 Author Report Share Posted February 25, 2012 Just to update my situation, I received a check for full re-imbursement covering 100% of my out of pocket repairs. Quote Link to comment Share on other sites More sharing options...
Pete K Posted February 25, 2012 Author Report Share Posted February 25, 2012 1-800-392-3673 Ford Customer Assistance without having been to the nearest dealership, there is VERY little they can do for you. Regardless of reputation, tools, knowledge, or anything else the vehicle HAS to be diagnosed at a Ford dealership. Not telling you not to call Ford, in fact i strongly encourage contacting Ford, ESPECIALLY, if you have a bad experience at any dealership. But if you have a repair issue please take it to a dealer before you call them. It'll save you a good half hour or longer Based on my experience, this will yield nothing. You will speak to someone who does not know what a PCM or coil is, then they will explain it is not under warranty (thus supporting their dealer). When you ask to advance the complaint process, or speak to a higher authority, they will tell you it ends here. Approx 3 weeks later, you will get a letter in the mail that politely tell you to go away, and the matter is closed. *I hope you speak to someone more helpful than I did. What worked for me was going back to the family owned dealership that sold me the Edge, and explain to them that Ford has placed me in a situation that would prevent me from being a return customer. Being the great people they are, they fought for me internally, and won. I can say that you should do everything you can, as soon as possible. Restitution after the fact took me 4 months. Quote Link to comment Share on other sites More sharing options...
akirby Posted February 25, 2012 Report Share Posted February 25, 2012 What worked for me was going back to the family owned dealership that sold me the Edge Which proves the original dealer screwed up. Ford only goes by what the dealers tell them. If the original dealer had presented it as a failed PCM per the TSB then it would have been covered. Quote Link to comment Share on other sites More sharing options...
Pete K Posted February 25, 2012 Author Report Share Posted February 25, 2012 Which proves the original dealer screwed up. Ford only goes by what the dealers tell them. If the original dealer had presented it as a failed PCM per the TSB then it would have been covered. Yup. Quote Link to comment Share on other sites More sharing options...
FordGuru Posted February 25, 2012 Report Share Posted February 25, 2012 Based on my experience, this will yield nothing. You will speak to someone who does not know what a PCM or coil is, then they will explain it is not under warranty (thus supporting their dealer). When you ask to advance the complaint process, or speak to a higher authority, they will tell you it ends here. Approx 3 weeks later, you will get a letter in the mail that politely tell you to go away, and the matter is closed. *I hope you speak to someone more helpful than I did. What worked for me was going back to the family owned dealership that sold me the Edge, and explain to them that Ford has placed me in a situation that would prevent me from being a return customer. Being the great people they are, they fought for me internally, and won. I can say that you should do everything you can, as soon as possible. Restitution after the fact took me 4 months. thats why i stress the importance of making sure you are good and worked up and pissed off and have your facts straight when you call them. the madder and more upset you present yourself to the rep the more of a resolution you will get...keep pushing! Quote Link to comment Share on other sites More sharing options...
Dan Fokema Posted May 9, 2013 Report Share Posted May 9, 2013 after searching i have found a different TSB, TSB 12-8-17 which states "This article supersedes TSB 11-8-2 to update the Part List." can anyone confirm?? Quote Link to comment Share on other sites More sharing options...
Dan Fokema Posted May 9, 2013 Report Share Posted May 9, 2013 after searching more now i have found THAT tsb is superseded by 13-4-17?? http://www.fordservicecontent.com/pubs/content/~WT/~MUS~LEN/3640/tsb12-08-17.pdf Quote Link to comment Share on other sites More sharing options...
HappyEdgeOwner Posted July 6, 2014 Report Share Posted July 6, 2014 I felt it was important to take the time to reply to this posting in this forum since it saved me the cost of the full repair on my 2008 Ford Edge. On a recent trip the car began hesitating in heavy traffic North of Atlanta, GA. I ended up spending the night in Calhoun, GA and was at Prater Ford when it opened the next morning. Once the issue was diagnosed I began researching and came upon this forum. After bringing this forum and the issue to the attention of the service department at Prater Ford, they did more research and confirmed that this issue was indeed covered by the 8 year/80,000 mile Ford warranty. All parts and labor were covered by Ford. Unfortunately, the PCM had to be ordered and would not be in for four days and Ford would not cover the cost of a rental car. So, for the cost of a rental car to continue on my trip, Prater Ford ordered the parts and repaired my Edge at no cost to me. The vehicle was ready upon our return trip and has been running fine ever since. I am very thankful for this forum, otherwise I would have gotten a partial repair which would have caused more problems later and would have paid for the experience. It is important to do your homework. I was a female traveling out of state with my disabled Mom and Prater Ford in Calhoun, GA took care of us! Quote Link to comment Share on other sites More sharing options...
JHodge Posted March 5, 2019 Report Share Posted March 5, 2019 I know this is an old thread, but my 2010 Fussion is having this problem and I can't find the TSB anywhere! Anyone have it now? Thanks Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted March 6, 2019 Report Share Posted March 6, 2019 TSB 13-4-17 is the latest version of this TSB, and it is up on mactgarage.com Direct Link: https://drive.google.com/drive/u/2/folders/1IKPvNZ8e9QHJYhw4C_kSDt0dsFXtM2oo 1 Quote Link to comment Share on other sites More sharing options...
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