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Vehicle Health Reports -Ford email

sync health reports

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#1 OFFLINE   harlanhml


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Posted 18 April 2018 - 09:19 AM

I received this email from Ford regarding the vehicle Health Reports.  Anyone know more about it?  Seems like another way for Ford to charge customers for access to the information through a dealer.


View Online spacer.pngspacer.pngSYNC_FORD_LOGO.png Owner Site    Vehicle Health Report    FAQ spacer.png   spacer.png

Hi (myname), 

We'd like to thank you for registering this email to receive complimentary Vehicle Health Reports for your 2013 Ford Edge. We hope that you have enjoyed this service that we've offered over the years to Owners of 2008 - 2016 Model Year Ford SYNC®-equipped vehicles. Unfortunately, the necessary decision has been made to discontinue this service and we want to make sure that you're aware of how this impacts your receipt of the reports. Consistent with theTerms & Conditions in the user agreement and starting August 1st, 2018, this change will result in the following:
  • Vehicle Health Information will no longer be sent through the mobile phone associated with this account
  • Vehicle Health Reports will no longer be sent to this Email
  • Vehicle Health Reports will no longer be available on the Ford Owner website
For more information regarding this change, including alternative ways to obtain Vehicle Health information, please review this Frequently Asked Questions page on the Ford Owner site. 

Again, we appreciate you taking advantage of this complimentary service that we've brought to Ford Owners over the years and want you to know that you can still take advantage of the many technology features available in your vehicle. If you are not already aware of these features, click here and select the Year, Make, and Model of your vehicle to find out what options are available. 

Thank you for being a member of our Ford family and we look forward to our next opportunity to serve you!

Edited by harlanhml, 18 April 2018 - 09:27 AM.

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#2 OFFLINE   akirby


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Posted 18 April 2018 - 09:21 AM

I don't think it was used very often - most owners probably never used it.   On the newer vehicles you can get the same info from SyncConnect.

#3 OFFLINE   chefduane


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Posted 18 April 2018 - 11:57 AM

I've done it once or twice but it really doesn't provide much hard information.  I thinks its more of a feel good measure by Ford for their customers.  Frankly, I won't miss it. 

  • tamugrad2013 likes this

#4 OFFLINE   tamugrad2013


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Posted 18 April 2018 - 10:52 PM

I agree I did it maybe twice a year the first few years I had my Edge, but not many since then. Just for grins I ran one about two months ago and it said it finished I never got an email saying it was ready and it never showed up on the sync site. 

#5 OFFLINE   Tacyon


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Posted 28 April 2018 - 06:28 PM

Yep .. got the same one today as well and came up here to post .... ya beat me.


Same thoughts ... used a few times. Was very underwhelmed. Still, I don't like it when freebies are removed. I wonder why the official reason they made the decision. Cost, lack of use, both?

#6 OFFLINE   enigma-2


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Posted 28 April 2018 - 06:32 PM

Cost. It's always about money.



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Posted 29 April 2018 - 09:14 PM

Pretty much a worthless feature anyways.  If something is wrong, the check engine light will come on.  No need for a "report" when it's all OK.

#8 OFFLINE   enigma-2


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Posted 30 April 2018 - 09:01 PM

Really I think it was intended to send a record to the dealer of record to help generate additional sales.

Also tagged with one or more of these keywords: sync, health reports

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