Haz

This bulletin supersedes 24-2175. Reason for update: update the Vehicles Affected and update the Labor Operation from Actual Time to Actual Time with a cap.

Model:

Markets: North American markets only

Issue: Some of the vehicles listed in the Model statement above may have a clock that is inaccurate and/or weather information may not be able to update along with the inability to sign-in to Google Automotive Services to update or edit a profile. During this time the Google Maps may also not display in the panoramic display screen next to the speedometer. This may be due to a concern with the TCU module software.

NOTE: It is normal for the Google Maps to not appear in the panoramic display when in calm mode or when using the Waze app.

NOTE: The TCU software update that addresses the symptom listed in this article may have been delivered OTA to connected vehicles that have automatic updates enabled through the vehicle's center display screen. Enter the VIN in PTS and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the TCU has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.

Action: For vehicles that meet all of the criteria in the Issue and Model statements, follow the Service Procedure to reprogram the TCU.

Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Service Part New Vehicle (SPNV)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SPNV/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

Labor Times

Repair/Claim Coding

Service Procedure

NOTE: The time required to complete this procedure varies depending on several factors including the number of module software updates required, available internet bandwidth, USB flash drive variability, and the potential that CAN flashing (software update via the DLC with FDRS) may be required. Connect to the internet with an ethernet cable, use a USB 3.2 Gen 2 or higher flash drive. When performing USB software updates, using high speed USB ports on the laptop is recommended for faster file transfer.

1. Is FSA 24B54 open on this vehicle?

(1). Yes - complete and claim FSA 24B54, proceed to Step 2.

(2). No - proceed to Step 2.

2. Start an FDRS session and navigate to Toolbox tab > Datalogger > body control module (BCM) and select the BATT_SOC PID. Verify the PID reads 50% or higher.

NOTE: Connecting the battery charger negative clamp directly to the battery negative terminal might result in the SOC PID not immediately reflecting the improvement from charging.

(1). If SOC is less than 50%, charge the battery by attaching the battery charger's negative clamp to the engine or chassis ground and not the negative battery terminal. Refer to WSM, Section 414-01.

(2). If the battery is unable to achieve a 50% SOC, use the Rotunda GRX-3590 or DCA-8000 testers to verify if replacement is required.

• If the battery does not need to be replaced, disconnect the Rotunda charger and perform a BMS reset using the FDRS scan tool.

• If the battery is replaced, fully charge the new battery, disconnect the Rotunda charger and perform a BMS reset using the FDRS scan tool.

• Claim the battery testing and replacement outside of this article.

3. Reconnect the battery charger and set it to maintain a vehicle voltage of 12.6-13.6 volts. A low battery voltage or SOC while performing a software update to any module may result in a repeat "Restart Required" message in the vehicle's center display screen or a message on the FDRS saying "Part Number Validation Failed" or "DID Validation Failed".

4. Run the "Read The Configuration Data" app in FDRS, located in Toolbox > Multi-Module tab.

5. Navigate to the SW Updates tab. Is there a software update available for any of the following modules?

• GWM

• APIM

• TCU

(1). Yes - proceed to Step 6.

(2). No - this article does not apply.

6. Prepare to update the software for the GWM, APIM, and TCU.

(1). A 64GB or larger USB flash drive is required for GWM, APIM, and TCU software updates. USB 3.2 Gen 2 or higher is recommended for faster file transfer on both the computer port and the USB drive.

(2). Make sure the USB flash drive being used is formatted correctly. To see the available drives, hold down the Windows icon keyboard key and press the E keyboard key. Right click on the USB flash drive and select Properties. If File System under the General tab is not exFAT, the drive must be formatted.

(3). To format the USB flash drive:

• Right click on the USB flash drive.

• Select Format, select exFAT for the File System.

• Select Default Allocation Size for the Allocation Unit Size.

(4). De-selecting Quick Format is not necessary and results in a lengthier operation.

7. Using the FDRS, begin module programming by selecting the "SW Updates" tab. Follow all on-screen instructions carefully.

8. When prompted, connect the USB flash drive to the FDRS.

9. When prompted by the USB, safely remove/eject the USB flash drive from the FDRS. Start the vehicle ( KOER) then connect the USB flash drive to the USB media hub to install the software into the module. When the USB software update begins, the center display screen displays a message stating "Do Not Remove USB". The update may take 10 minutes or longer to complete.

NOTE: It may take up to 5 minutes for the vehicle to recognize the USB flash drive with software update.

10. When the vehicle's center display screen prompts to restart the vehicle:

(1). Turn the vehicle OFF.

(2). Wait 10 minutes.

(3). Restart the vehicle (KOER). The update is still in process at this time.

11. Follow FDRS on-screen prompts to complete the update.

NOTE: It may take up to 5 minutes before "Update Successful" appears in the vehicle's center display screen. After 5 minutes if "Update Successful" pop-up is not shown on the center display screen, remove the USB flash drive and select YES on the FDRS prompt stating "Was The USB Update Successful" ( FDRS verifies if the module software update was successfully installed on the module).

12. Perform the software update for the GWM. Follow all update screens. If there is no GWM software update available, proceed to Step 13.

(1). If there is no screen prompt indicating that the software update is in progress:

• Perform the Digital Experience reset.

(2). Follow the center display screen prompts.

(3). Follow FDRS prompts to complete the GWM programming.

• Once the pop up stating "Update Successful" appears in the center display screen, select Close, remove the USB flash drive from the USB media hub, and select Yes on USB indicating the update installed successfully. This initiates the remaining automated configuration steps and reports the module software part numbers and application software levels to the Ford online database. Failure to follow this step results in an inaccurate database as well as omitted, improperly installed, or improperly configured applications (features) such as navigation (if equipped). It is normal for the module to reset during this step.

(4). Proceed to Step 13.

13. Perform the software update for the APIM. Follow all update screens. If there is no APIM software update available, proceed to Step 14.

(1). If there is no screen prompt indicating that the software update is in progress:

• Perform the Digital Experience reset.

(2). Follow the center display screen prompts.

(3). Follow FDRS prompts to complete the APIM programming.

• Once the pop up stating "Update Successful" appears in the center display screen, select Close, remove the USB flash drive from the USB media hub, and select Yes on USB indicating the update installed successfully. This initiates the remaining automated configuration steps and reports the module software part numbers and application software levels to the Ford online database. Failure to follow this step results in an inaccurate database as well as omitted, improperly installed, or improperly configured applications (features) such as navigation (if equipped). It is normal for the module to reset during this step.

(4). Proceed to Step 14.

14. Format the USB drive.

• Right click on the USB flash drive.

• Select Format, select exFAT for the File System.

• Select Default Allocation Size for the Allocation Unit Size.

NOTE: The USB drive must be formatted immediately after the APIM software update (prior to updating any other module) or the subsequent updates may fail.

• De-selecting Quick Format is not necessary and results in a lengthier operation.

15. Perform the software update for the TCU. Follow all update screens. If there is no TCU software update available, proceed to Step 16.

(1). If there is no screen prompt indicating that the software update is in progress:

• Perform the Digital Experience reset.

(2). Follow the center display screen prompts.

(3). Follow FDRS prompts to complete the TCU programming.

• Once the pop up stating "Update Successful" appears in the center display screen, select Close, remove the USB flash drive from the USB media hub, and select Yes on USB indicating the update installed successfully. This initiates the remaining automated configuration steps and reports the module software part numbers and application software levels to the Ford online database. Failure to follow this step results in an inaccurate database as well as omitted, improperly installed, or improperly configured applications (features) such as navigation (if equipped). It is normal for the module to reset during this step.

(4). Proceed to Step 16.

16. Run the "Trusted Real-Time Operation Network (TRON) Module Authentication" app in FDRS, located in Toolbox > Multi-Module tab

(1). From the list on the right side of the screen, download and select the Trusted Real-Time Operation Network (TRON) Module Authentication.

(2). Select TRON Diagnosis and Repair from the menu items and then click Select.

17. Refresh the FDRS files.

(1). Click on envelope icon.

(2). Select Refresh FDRS Files (this will close FDRS when completed).

(3). Launch FDRS.

(4). Start new FDRS session.

18. Are there any updates available for the GWM, APIM, and/or TCU?

NOTE: The option to update a module may not be available until other module(s) are updated to a certain level. The network test is a confirmation that all modules are at the latest available software. Some repairs may require multiple network tests to reveal all module dependent software.

(1). Yes - proceed to Step 12.

(2). No - repair is complete.

© 2025 Ford Motor Company

All rights reserved.

NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.

Model:

Markets: North American markets only

Issue: Some of the vehicles listed in the Model statement above exhibit all of the following conditions:

• Shudder condition, most noticeable at speeds below 60 mph (100 km/h)

• No DTCs present

• Traceable shudder event with IDS/ FDRS reading. Refer to Figure 1.

Action: For vehicles that meet the criteria in the Issue and Model statements, follow the Service Procedure to replace the torque converter.

Parts: For full parts listing, please see TSB 25-2154 attached below as a PDF document...

Warranty Status: Eligible under provisions of New Vehicle Limited Warranty (NVLW)/Service Part Warranty (SPW)/Service Part New Vehicle (SPNV)/Extended Service Plan (ESP) coverage. Limits/policies/prior approvals are not altered by a TSB. NVLW/SPW/SPNV/ESP coverage limits are determined by the identified causal part and verified using the OASIS part coverage tool.

Labor Times:

Repair/Claim Coding:

Service Procedure

Figure 1

1. Drain The transmission fluid. Refer to WSM, Section 307-01.

2. Remove the transmission. Refer to WSM, Section 307-01.

3. Remove and discard torque converter. Refer to WSM, Section 307-01.

4. Replace the torque converter seal. Refer to WSM, Section 307-01.

5. Install the replacement torque converter. Refer to WSM, Section 307-01.

6. Reinstall the transmission. Refer to WSM Section 307-01.

7. Refill the transmission to the correct fluid level. Refer to WSM Section 307-01.

8. Reprogram the PCM using the latest software level of the appropriate scan tool.

NOTE: Advise the customer this vehicle is equipped with an adaptive transmission shift strategy which allows the vehicle's computer to learn the transmission's unique parameters and improve shift quality. When the adaptive strategy is reset, the computer will begin a relearning process. This relearning process may result in firmer than normal upshifts and downshifts for several days.

© 2025 Ford Motor Company

All rights reserved.

NOTE: The information in Technical Service Bulletins is intended for use by trained, professional technicians with the knowledge, tools, and equipment to do the job properly and safely. It informs these technicians of conditions that may occur on some vehicles, or provides information that could assist in proper vehicle service. The procedures should not be performed by "do-it-yourselfers". Do not assume that a condition described affects your car or truck. Contact a Ford or Lincoln dealership to determine whether the Bulletin applies to your vehicle. Warranty Policy and Extended Service Plan documentation determine Warranty and/or Extended Service Plan coverage unless stated otherwise in the TSB article. The information in this Technical Service Bulletin (TSB) was current at the time of printing. Ford Motor Company reserves the right to supersede this information with updates. The most recent information is available through Ford Motor Company's on-line technical resources.

This bulletin supersedes 23-7031. Reason for update: Service Procedure and vehicle model years affected

Markets: North American markets only

Summary

This article is intended to aid in the warrantability for vehicles with difficulty resolving IPMA or CCM alignment and/or functionality concerns.

Service Information

Adaptive cruise control and pre-collision assist systems can use a forward windshield camera only IPMA or a combination of IPMA and a CCM. Make sure which system is present on the vehicle so the system evaluation is completed properly.

The forward collision system warning indicator will be illuminated when the vehicle is in transport mode. Prior to any diagnosis, make sure the vehicle is not in transport mode. For further information on transport mode, refer to WSM, Section 419-10.

Using the FDRS tool, check the PID for "ALGN_OFF -CCM". A value greater than +/-3 degrees indicates a mounting issue with the CCM, not necessarily a defective module. Check for CCM or mounting surface damage and aftermarket components (shown below).

CCM Alignment Incorrect:

If issue remains after addressing outside factors, perform the CCM alignment procedure. Refer WSM, Section 419-03, Cruise Control Radar Alignment.

Notes regarding radar drive alignment:

1. The radar needs to see 150-200 stationary targets on either side of the road to identify the center of the lane. An incorrect speedometer reading will inhibit the radar from detecting stationary targets.

2. These targets increment as the vehicle is driving over 20 mph (33 km/h).

3. The faster it sees these targets the faster it will complete the process.

4. Loss of communication and internal fault DTCs will prevent completion of the process.

5. Key cycles between initiation of the drive alignment and the drive will move the vehicle out of alignment mode.

Locations of IPMA/sensor and CCM sensor

IPMA (near rear view mirror) forward windshield camera (Figure 1)

Figure 1

CCM (in the front grille, either visible or behind bumper) RADAR sensor (Figure 2)

Figure 2

Examples Of Non-Warrantable And Warrantable Conditions

IPMA/ CCM functions can be affected by several factors that are not indicative of defect.

Typical non-warrantable causes of IPMA/ CCM conditions

IPMA:

• Aftermarket Windshield

• Environmental factors such as sun position, glare, moisture, frost, snow, ice, and dust/dirt

• Aftermarket tinting or windshield banners/stickers

• Aftermarket accessories such as but not limited to snowplow, winch, bug guard, etc.

• Windshield not installed correctly. Refer to date coding to determine factory or aftermarket installation

CCM:

• Vehicle squatting from cargo weight

• Modifications that affect vehicle ride height, stance, or speedometer such as but not limited to lift kit, lowering kit, leveling kit and/or incorrect tire size

• CCM mounting hardware bent or damaged or improper CCM mounting

• Incorrect front license plate/bracket mounting

• Aftermarket or incorrect bumper or grille

• Brush guard installed

• Snowplow or snowplow mounting hardware installed

• Other aftermarket accessories installed on front of vehicle

• Facia damaged, facia installed incorrectly, or aftermarket facia installed

Typical warrantable conditions

• Glass distortion can distort the camera’s view and prevent camera alignment and functionality. Refer to glass logo to determine factory glass.

• IPMA mounting and/or bracket off-center, not clocked properly or not secured to windshield

Aftermarket Windshield Installation. Refer To Glass Logos, One Aftermarket Example (Figure 3), One Factory Example (Figure 4) (Non-Warrantable)

Figure 3 - Example of aftermarket windshield

Figure 4 - Example of factory windshield

Environmental Factors Such As Sun Position, Glare, Moisture, Frost, Snow, Ice, And Dust/Dirt (Non-Warrantable) (Figure 5)

Figure 5

Aftermarket Tinting Or Windshield Banners/Stickers (Non-Warrantable) (Figure 6)

Figure 6

Aftermarket Accessories Such As But Not Limited To Snowplow, Winch, Bug Guard (Non-Factory), Etc. (Non-Warrantable) (Figures 7-9)

Figure 7

Figure 8

Figure 9

Windshield Not Installed Correctly. Refer To Glass Logo To Determine Factory Or Aftermarket Installation (Non-Warrantable) (Figure 10)

Figure 10

Vehicle Squatting From Cargo Weight (Non-Warrantable) (Figure 11)

Figure 11

Modifications That Effect Vehicle Ride Height, Stance, Or Speedometer Such As But Not Limited To Lift Kit, Lowering Kit, Leveling Kit And/Or Incorrect Tire Size (Non-Warrantable)

(Figures 12-13)

Figure 12

Figure 13

CCM Mounting Hardware Bent Or Damaged Or Improper CCM Mounting (Non-Warrantable) (Figure 14)

Figure 14

Aftermarket Or Incorrect Bumper Or Grille (Non-Warrantable) (Figure 15)

Figure 15

Brush Guard Installed (Non-Warrantable) (Figure 16)

Figure 16

Facia Damaged, Facia Installed Incorrectly, Or Aftermarket Facia Installed (Non-Warrantable) (Figure 17)

Figure 17

Glass Distortion Can Distort The Camera’s View And Prevent Camera Alignment And Functionality. Refer To The Glass Logo To Determine Factory Glass. (Warrantable) (Figure 18)

Figure 18

IPMA Mounting And/Or Bracket Off-Center, Not Clocked Properly Or Not Secured To Windshield (Warrantable) (Figure 19)

Figure 19

© 2025 Ford Motor Company

All rights reserved.

NOTE: This information is not intended to replace or supersede any warranty, parts and service policy, workshop manual (WSM) procedures or technical training or wiring diagram information.