Waldo Posted April 9, 2014 Report Share Posted April 9, 2014 How do you know it is fine? What gives you the right to speak for me? They patched it. Ford quality is lacking. Wendell will not answer my email. Another sign of poor customer service. You won't answer my question, maybe it goes both ways? Link to comment Share on other sites More sharing options...
FordService Posted April 9, 2014 Report Share Posted April 9, 2014 How do you know it is fine? What gives you the right to speak for me? They patched it. Ford quality is lacking. Wendell will not answer my email. Another sign of poor customer service. I understand you're frustrated, misterfixit, but I do see recent correspondence between you and Wendell answering your questions. If you'd like, you may email him today and I'll tell him to expect a message. Todd Link to comment Share on other sites More sharing options...
akirby Posted April 9, 2014 Report Share Posted April 9, 2014 How do you know it is fine? What gives you the right to speak for me? They patched it. Ford quality is lacking. Glue is not a patch, it's a permanent repair. Link to comment Share on other sites More sharing options...
misterfixit Posted April 9, 2014 Author Report Share Posted April 9, 2014 Wendell didn't give me access to the information I requested. He didn't answer my last email. He doesn't care about customer satisfaction. It doesn't matter if the weatherstrip seals. Glue is not a fix. It is a patch. It isn't permanent. The door is out of spec. 1 Link to comment Share on other sites More sharing options...
akirby Posted April 10, 2014 Report Share Posted April 10, 2014 Wendell didn't give me access to the information I requested. He didn't answer my last email. He doesn't care about customer satisfaction. It doesn't matter if the weatherstrip seals. Glue is not a fix. It is a patch. It isn't permanent. The door is out of spec. Like I said - some people just won't be happy no matter what Ford does. If glue fixed the seal and there are no other problems then the problem is fixed regardless of whether the problem was with the door or the weatherstrip. Link to comment Share on other sites More sharing options...
Waldo Posted April 10, 2014 Report Share Posted April 10, 2014 (edited) Wendell didn't give me access to the information I requested. He didn't answer my last email. He doesn't care about customer satisfaction. It doesn't matter if the weatherstrip seals. Glue is not a fix. It is a patch. It isn't permanent. The door is out of spec. Of course it matters if the weatherstrip seals. The only purpose of the metal seam in the door is to provide a surface on which to mount a seal that while adequately seal. There are many different ways to achieve that objective. One is to provide a big flange and press fit the seal on. Another way is to provide a smaller flange and glue the seal on. Either one does the job. Ford has determined that the first method is overall cheaper, but that doesn't mean that the second method isn't just as good. If you think your weatherstrip is the only thing on your car now held on by glue you're dreaming. Those black appliques between the windows are all glued on at the factory. You might find another manufacturer that doesn't build out-of-spec door flanges as often, but I'd be amazed if you can find any other manufacturer that will replace a customer's entire door when it is out-of-spec but still adequately seals. Edited April 10, 2014 by Waldo Link to comment Share on other sites More sharing options...
FordService Posted April 10, 2014 Report Share Posted April 10, 2014 (edited) Wendell didn't give me access to the information I requested. He didn't answer my last email. He doesn't care about customer satisfaction. It doesn't matter if the weatherstrip seals. Glue is not a fix. It is a patch. It isn't permanent. The door is out of spec. Hello misterfixit, As communicated to you via email - The Dealer’s Workshop Manual states the acceptable repair includes: Trim and Weatherstrip Adhesive Permatex® 8150 or equivalent, which is a quick drying, strong adhesive designed to hold weatherstripping onto all body panels and surrounding metal. The Dealership has used the appropriate, equivalent weatherstripping adhesive, 3M yellow weatherstrip and gasket adhesive. I'm unable to assist further with this matter. If you have further concerns, please contact our Customer Relationship Center at 1-800-392-3673. Todd Edited April 10, 2014 by FordService Link to comment Share on other sites More sharing options...
misterfixit Posted April 10, 2014 Author Report Share Posted April 10, 2014 (edited) I have been told that before but I haven't seen the actual manual or if it states that it is ok for weatherstrip that is designed to be pressed in is ok to be glued if the door is out of spec. I haven't asked you to help me further.And for the other two of you you seem to have to have the last word. So have it. This will be my last Ford. Edited April 11, 2014 by akirby Inaccurate whining Link to comment Share on other sites More sharing options...
akirby Posted April 11, 2014 Report Share Posted April 11, 2014 Any further posts saying Ford doesn't care or it hasn't been fixed properly will be deleted because it's simply not true. You made your point - move along. Link to comment Share on other sites More sharing options...
misterfixit Posted April 11, 2014 Author Report Share Posted April 11, 2014 (edited) So anybody's opinion that you don't agree with you just edit it out and say that they are "silly" and are "inadequately whining". You don't know if it is properly fixed or not. You haven't even been involved with the situation or even seen my vehicle. But you are entitled to your opinion and I'm entitled to mine. And you may be the moderator but you shouldn't have the right to say someone is "being silly" or that their opinion is "inadequate whining". There is more to this situation that you don't know about and I'm not willing to disclose it on here. But I will move along. Edited April 11, 2014 by misterfixit Link to comment Share on other sites More sharing options...
akirby Posted April 11, 2014 Report Share Posted April 11, 2014 When you claim that glue is not a permanent or correct fix and claim that Ford customer service sucks because of that, you get labeled a whiner. Deal with it. 1 Link to comment Share on other sites More sharing options...
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