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GJCATL

Frustration with Ford delivery information

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This is more of a rant/detail of my experiences. Wondering if anyone else has experienced similar issues. At this point, I'm coming off 5 subsequent Honda/Acura cars, most recently a 2013 Acura RDX Tech. With my lease about to end this July 1st, and being ready for something different, I decided to take a leap over to Ford and ordered a 2015 Edge Sport back in April. I made it clear that I needed the car by 7/1 as my lease was ending and I was told not to worry, the Edge would arrive in "plenty of time". The dealership was awesome to work with, until about 5 seconds after I gave them a deposit. Ordering on April 21, they told me to expect 6-8 weeks for delivery. On May 6th, the dealership told me that the car was scheduled to be built that week. No new info or updates for weeks, other than a VIN, which didn't show up in ETIS. On June 9th, I was told again that the car was being built that day and I should expect it by June 21st. The week leading up to the 21st, I was told it would not be June 27th, lining up perfectly with my scheduled appointment to turn in my Acura literally across the street from the Ford dealership. Perfect! Today I check in with the Ford dealership by text message to confirm I can come across the street and pick up my car after I drop off the Acura on Saturday. Oops...now it's scheduled for the week of July 15th! I call the dealership and got a whole run around on how they got bad info and there is nothing they can do and that "Ford is aware that this is a sold unit" - which makes me think it's maybe been sold to someone else. Now I'm mad. Way too much work and frustration for what should have been a simple, easy sale. End up talking to the manager and basically he tells me in the last 18 months, Ford has been getting EXTREMELY bad with communications about builds and deliveries. Apparently its not just new models like the Edge. They have a Flex that they ordered in October that still hasn't showed up. They have a Lincoln customer who has been waiting a similar amount of time for his new car. To "make it up to me" they are letting me use a Ford Focus as a loaner, starting Saturday and until my Edge comes in, which may be mid July. Maybe.

 

Wondering if this is a typical Ford purchase experience, because, as a new customer, I'm really not impressed...

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Ordered Feb 13th, built April 22nd, drove it May 12th. But we're seeing more posts about delays lately

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I suspect that any last-minute delays are due to the potential water leak issue that has been widely reported.

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I had a similar experience when i ordered my edge back in 2013. Dealership was nice and informative until i handed over money for deposit then gave me the run around. Was told car would arrive in 4-6 weeks. Took over 10 weeks

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You should never, ever expect a car to be built within a specific time frame. Too many opportunities for delays. Never trust a car dealer either...they'll say whatever they can to get a deposit and also get you in a car.

 

If you are on a hard deadline, buy/lease off the lot. Or have Acura extend the lease a month...they'll do that no problem.

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