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FYI: TSB Issued for Transmission [False Alarm, no TSB!]


bobyellow

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Off to pick-up my 'new' ride, 'new' meaning it should shift correctly. Took two visits and warning about the RPM flare going to cause a engine failure.

 

Dealer 1st visit: we were able to experience your description but can't see any faults. Sorry. We will contact Ford. Crickets... 
 

Dealer 2nd visit but still same service ticket: we weren't able to experience your description but the technician didn't feel it shifted correctly. We found a TSB that described your issue. We applied it to your car. Test drove. Car acted totally different. Also, your car is still in break-in mode so don't drive it too hard (BS is called here as my car has 1600 miles).

 

Fingers crossed. I still can't believe it took so much to get them to believe me. And then finally look for a TSB. AND they don't want to close the service ticket until I report back. Guess they don't want the LEMON LAW to kick in with 3 visits.

 

Built on day 1. 9/5/18

 

[Update: only a PCM update. From service: "Found Update for PCM during Quick Test."]

Edited by bobyellow
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18 minutes ago, bobyellow said:

Off to pick-up my 'new' ride, 'new' meaning it should shift correctly. Took two visits and warning about the RPM flare going to cause a engine failure.

 

Dealer 1st visit: we were able to experience your description but can't see any faults. Sorry. We will contact Ford. Crickets... 
 

Dealer 2nd visit but still same service ticket: we weren't able to experience your description but the technician didn't feel it shifted correctly. We found a TSB that described your issue. We applied it to your car. Test drove. Car acted totally different. Also, your car is still in break-in mode so don't drive it too hard (BS is called here as my car has 1600 miles).

 

Fingers crossed. I still can't believe it took so much to get them to believe me. And then finally look for a TSB. AND they don't want to close the service ticket until I report back. Guess they don't want the LEMON LAW to kick in with 3 visits.

 

Built on day 1. 9/5/18

 

Sorry you had to deal with this, but hoping this is overall good news that the initial transmission issues have been fixed in software!

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Good news!

Mine appears to shift alright, build date was December 19th 2018.

 

I wonder if the TSB would improve it further or if I have the same software already.

I've only got 600km on it so I'm still breaking it in, haven't had a chance to floor it or drive it too hard yet and really see how it shifts under load.

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1 hour ago, jmr061 said:

Is the TSB # referenced?  I see nothing that would relate to the 19 Edge ST.

 

I don't have the service paperwork yet. They want me to drive it for a while. Unless they lied, and just performed some sort of reset to the 'learning' of the transmission. 

 

Drives totally different than when I dropped it off. 

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Well, there appears to be something different in vehicle software. My new LMS Tuner shows the following (note: haven't applied a tune yet, was waiting for this transmission issue to be resolved).

 

Code:

Before : CNDK2F3

After TSB: CNDM1A4.H32

These are the Strategy codes I believe.

 

SW: different too.

 

 

 

BeforeTSB_EdgeST.png

AfterTSB_EdgeST.png

Edited by bobyellow
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The dealer updated the PCM software.  Not a surprise.  Transmission learning is also reset when this happens.  I would ask for the specific TSB #.  I don't see one for updating the PCM.  Ford may have told them just to update the PCM calibration/software or they figured they would try it on there own.

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This is great news as I am one of those guys waiting for summer before purchasing an ST I really would like to hear they got this issue fixed.  I have watched every youtube video out there about the car and it seems they all (unless a dealer video) say the transmission shifts are not up to par.  I test drove an ST and it seemed okay to me but I didn't stand on the go pedal but it felt fine.  I am hoping all the bad reviews on youtube is from early builds which I would understand has issues I have purchased 15 + new cars in my life and some I got right when the new model came out and I ended up paying the price to debug it.  I think they refer to it as the bleeding edge LOL.  They all got fixed but sucked I was the one going to the dealer a few times a year to do it fixed  and the next model year all had all the fixes done from the factory.   :( 

Edited by vmaxbaby
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Please report back if you get a TSB# posted on your paperwork (or request the TSB #).  My wife's has started to exhibit very rough shifts on slow acceleration at random times recently.  Not enough to reproduce but I'm hoping to address before it becomes a major issue and if it's just software, that's an easy fix.

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I just pulled an October build ST vin that is still sitting on a dealer lot.  Only two TSBs:

 

  • TSB 18-2378 - Effective Dec 17 2018
    2015-2019 Edge/2016-2018 MKX/2019 Nautilus - Fuel Slosh Noise - All Wheel Drive (AWD)
  • TSB 18-2361 - Effective Dec 4 2018
    2013-2019 Various Vehicles - Seat Pan Looseness, Lateral Movement, Or Clunk/Thump Noise on Turns
My guess is the dealer just decided to see if there was a calibration update for the PCM which there probably was and they said try this.
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On 2/16/2019 at 5:47 PM, MrHappy said:

Please report back if you get a TSB# posted on your paperwork (or request the TSB #).  My wife's has started to exhibit very rough shifts on slow acceleration at random times recently.  Not enough to reproduce but I'm hoping to address before it becomes a major issue and if it's just software, that's an easy fix.

 

Sorry to report that there was NOT a TSB for the transmission. The service guy was either confused or just trying to tell what I wanted to hear.

 

Only updated the PCM which then reset the 'learned shifting'. So either the file was corrupt OR I'm a really bad drive for the AI to have learned that a RPM flare was 'normal'.

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Ford doesn't publish a change log for calibration updates which is unfortunate.  An update doesn't mean something was corrupted though.  It could mean they identified a minor issue (since no TSB out), or they added or deleted something from the programming, etc.  Maybe a bad thing, but I make the assumption if a change was made, it was made for the better and should be updated.

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18 minutes ago, jmr061 said:

Ford doesn't publish a change log for calibration updates which is unfortunate.  An update doesn't mean something was corrupted though.  It could mean they identified a minor issue (since no TSB out), or they added or deleted something from the programming, etc.  Maybe a bad thing, but I make the assumption if a change was made, it was made for the better and should be updated.

 

The update seems fine. Broke FORScan due the new PCM version. Broke LMS too (have to get a new tune file, not that I had even put a tune on it yet. Was waiting for this to be resolved.).

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