KenS2K Posted November 23, 2009 Report Share Posted November 23, 2009 (edited) Hi all. We just added a new 2010 Edge Limited to our garage. Looks pretty good and drives ok... but the build quality has me less than impressed. 2nd day we had the EDGE I was washing it and noticed the front bumper is VERY loose on the drives side. Upon inspection I can see missing fasteners that were obviously never installed. Took it to the dealership whom looked it over as well. They agreed that the parts were never there... and now it sits parked waiting for the parts the dealership had to order. Bolts, clips, upper retainer bracket, etc... Maybe it will be back together before the holiday. "Quality is job 1"??? Anyone else have missing parts on their brand new Edge??? Edited November 23, 2009 by KenS2K Quote Link to comment Share on other sites More sharing options...
DJ Nap Posted November 23, 2009 Report Share Posted November 23, 2009 That is definitely unfortunate. I think the consensus around here is that we all love our Edges, even though some have a fault or two, as with all car companies. It sucks that your Edge is sitting and waiting, butI think that you wil really start to enjoy it after this hurdle. Welcome! Quote Link to comment Share on other sites More sharing options...
MOFSTEEL Posted November 23, 2009 Report Share Posted November 23, 2009 That is definitely unfortunate. I think the consensus around here is that we all love our Edges, even though some have a fault or two, as with all car companies. It sucks that your Edge is sitting and waiting, butI think that you wil really start to enjoy it after this hurdle. Welcome! Agreed. It happens. Quote Link to comment Share on other sites More sharing options...
igcitng Posted November 23, 2009 Report Share Posted November 23, 2009 Maybe it was damaged and repaired by the dealer and it was done sloppy? Quote Link to comment Share on other sites More sharing options...
ablb Posted November 23, 2009 Report Share Posted November 23, 2009 Maybe it was damaged and repaired by the dealer and it was done sloppy? And that is why we quit buying GM! Bad quality from start to delivery on several GM products! ab Quote Link to comment Share on other sites More sharing options...
Hurtman Posted November 23, 2009 Report Share Posted November 23, 2009 Unfortunate, but don't let this issue make you dislike the vehicle. Once all the bugs are out, you will find it to be very capable, comfortable and fun to drive. Good Luck! Quote Link to comment Share on other sites More sharing options...
igcitng Posted November 23, 2009 Report Share Posted November 23, 2009 Cars get damaged coming off of the semi's often from what I have been told. Quote Link to comment Share on other sites More sharing options...
BlazedUp Posted November 24, 2009 Report Share Posted November 24, 2009 Seems like the fenderwell clip is missing. Also, the front bumper will clip into the fender but it has to pushed hard......and I mean hard. Your bumper looks exactly like my wifes after a run in with a deer. That really does suck to have this issue on a new car, but it does happen. Hope you get everything taken care of to your satisfaction. Quote Link to comment Share on other sites More sharing options...
KenS2K Posted November 24, 2009 Author Report Share Posted November 24, 2009 Maybe it was damaged and repaired by the dealer and it was done sloppy? We picked it up the same day it came off the truck. It was never even test driven. Quote Link to comment Share on other sites More sharing options...
KenS2K Posted November 25, 2009 Author Report Share Posted November 25, 2009 Cars get damaged coming off of the semi's often from what I have been told. No damage. Just missing parts. Quote Link to comment Share on other sites More sharing options...
KenS2K Posted November 25, 2009 Author Report Share Posted November 25, 2009 Seems like the fenderwell clip is missing. Also, the front bumper will clip into the fender but it has to pushed hard......and I mean hard. Your bumper looks exactly like my wifes after a run in with a deer. That really does suck to have this issue on a new car, but it does happen. Hope you get everything taken care of to your satisfaction. There's nothing to clip to. The clips and upper retainer bracket are MIA. Quote Link to comment Share on other sites More sharing options...
KenS2K Posted November 25, 2009 Author Report Share Posted November 25, 2009 Unfortunate, but don't let this issue make you dislike the vehicle. Once all the bugs are out, you will find it to be very capable, comfortable and fun to drive. Good Luck! I won't blame the vehicle for the incompetence of it's builders. But I do find it inexcusable for a vehicle that retails for over 40k. Quote Link to comment Share on other sites More sharing options...
onedge22 Posted January 13, 2010 Report Share Posted January 13, 2010 Hi all. We just added a new 2010 Edge Limited to our garage. Looks pretty good and drives ok... but the build quality has me less than impressed. 2nd day we had the EDGE I was washing it and noticed the front bumper is VERY loose on the drives side. Upon inspection I can see missing fasteners that were obviously never installed. Took it to the dealership whom looked it over as well. They agreed that the parts were never there... and now it sits parked waiting for the parts the dealership had to order. Bolts, clips, upper retainer bracket, etc... Maybe it will be back together before the holiday. "Quality is job 1"??? Anyone else have missing parts on their brand new Edge??? Quote Link to comment Share on other sites More sharing options...
onedge22 Posted January 13, 2010 Report Share Posted January 13, 2010 I would sure let Ford know about it in the satisfaction surveys they will send you. Quote Link to comment Share on other sites More sharing options...
Theakerr Posted January 14, 2010 Report Share Posted January 14, 2010 Re the customer survey, I never did get one about my vehicle. I admit to being a bit surprised about it. I got two about the dealer experience. Back to the subject. I agree that stuff happens and i really like my edge, but it would behove Ford to remember that one of the reasons people switched to Japanses brands was the buy and drive (for a long time) ability that they got with a Japanese car. Also, how many comments on things like Edmonds and negative web searches start putting people off regardless of how well (or not) it is fixed. Quote Link to comment Share on other sites More sharing options...
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