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Strange message from radio


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#1 OFFLINE   edgemaster

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Posted 08 October 2018 - 10:15 AM

Hi, the other day my radio (2009 Edge, 6 CD changer) surprised me with a message if I wanted a report or something like that. I was so "shocked" that it took me a while to realize it.

What in the world was that?









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#2 OFFLINE   chefduane

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Posted 08 October 2018 - 11:24 AM

The vehicle is asking you of you want to run a "Vehicle Health Report."  Very cursory report on basic status of vehicle systems.  I usually ignore it.



#3 OFFLINE   edgemaster

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Posted 08 October 2018 - 11:34 AM

How would I start a report?



#4 OFFLINE   akirby

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Posted 08 October 2018 - 12:09 PM

How would I start a report?

 

Go back to 2017...........

 

That feature was recently removed.



#5 OFFLINE   edgemaster

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Posted 08 October 2018 - 12:35 PM

It's a 2009 Edge!



#6 OFFLINE   akirby

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Posted 08 October 2018 - 12:46 PM

It's a 2009 Edge!

 

They removed that feature on the Ford server side - has nothing to do with the vehicle itself.



#7 OFFLINE   edgemaster

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Posted 08 October 2018 - 01:45 PM

Can this darn message be turned off since its useless?



#8 OFFLINE   akirby

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Posted 08 October 2018 - 01:57 PM

It shouldn't be happening regularly.



#9 OFFLINE   edgemaster

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Posted 08 October 2018 - 02:02 PM

Well, it does.



#10 OFFLINE   akirby

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Posted 08 October 2018 - 02:31 PM

pics?



#11 OFFLINE   edgemaster

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Posted 08 October 2018 - 02:37 PM

Pics? Of what?



#12 OFFLINE   akirby

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Posted 08 October 2018 - 02:49 PM

Pics of the message on the screen



#13 OFFLINE   edgemaster

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Posted 08 October 2018 - 02:53 PM

Due to my "shock" hearing that message while playing a CD, I didn't even notice the screen.

Anyway, this happens while driving in traffic, the last thing I would think of is taking a pic.



#14 OFFLINE   WWWPerfA_ZN0W

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Posted 08 October 2018 - 02:56 PM

Check for instructions on the Ford Owner website.  Should tell you how to stop this reminder.



#15 OFFLINE   akirby

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Posted 08 October 2018 - 03:05 PM

Does it stay on the screen?   If you can't give us the exact message it's difficult to help.



#16 OFFLINE   edgemaster

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Posted 08 October 2018 - 03:37 PM

No, the message does not stay on the screen, at least I haven't seen it.

And, there is no screen to speak of anyway, just that green segment display.



#17 OFFLINE   FordGuy1

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Posted 09 October 2018 - 06:41 AM

Go under settings and there is a selection to have it not run a Vehicle Health Report. 

 

Ford removed the server so that it can't be run anymore. It nice that a company can get away with removing functions from vehicles without having to give the customers back any money for the less service. One other service that I used a lot was the ability to select an address from my downloaded phone contacts and have it navigate to that address. Ford removed that in v3.7 software update without telling anybody in the update notes.   



#18 OFFLINE   TheWizard

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Posted 09 October 2018 - 07:15 AM

You mean like Microsoft not supporting Windows XP anymore?  Companies don't have to support software for any specific period of time and are free to change the terms as they see fit.  Even advertising that a vehicle comes with a particular feature doesn't bind them to continue to support that feature unless they say something like "3 years of vehicle status reports included".  You will notice in all advertising and brochures that there is a disclaimer that "features are subject to change without notice".

 

For that matter, manufacturers are under no obligation to even supply replacement parts for vehicles that are out of warranty.  The federal government requires parts availability for emissions systems for eight years so almost all manufacturers have 8-year emissions warranties separate from their standard warranty.


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#19 OFFLINE   FordGuy1

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Posted 10 October 2018 - 07:02 AM

You mean like Microsoft not supporting Windows XP anymore?  Companies don't have to support software for any specific period of time and are free to change the terms as they see fit.  Even advertising that a vehicle comes with a particular feature doesn't bind them to continue to support that feature unless they say something like "3 years of vehicle status reports included".  You will notice in all advertising and brochures that there is a disclaimer that "features are subject to change without notice".

 

For that matter, manufacturers are under no obligation to even supply replacement parts for vehicles that are out of warranty.  The federal government requires parts availability for emissions systems for eight years so almost all manufacturers have 8-year emissions warranties separate from their standard warranty.

So "TheWizard" your happy with functions in your vehicle disappearing, I'm not. Just how would you feel if that as soon as your vehicle warranty ran out that the manufacturers stopped your engine from running, after all that in today's vehicles could be just a piece of software that they no longer support. That would help them sell more vehicles. I have complained to Ford in Dearborn, Michigan about the address-destination removal, if no one complains the big corporations will just take more advantage of the customers. I also have read the legal disclaimers about change without notice, etc., that still doesn't make it alright to just delete things, just legal.

 

I believe that the removal of the address-destinations and also the non implementation of app-link in Sync2 MFT fall under the false advertising since both were in Ford ads back when the vehicles were being sold but are no longer in the vehicles or in the case of app-link never were put in the vehicle as advertised. But that's what we seem to have to live with now since these companies are so big that they can do almost what they want. Have a nice day.

 

edgemaster - I checked and I no longer have the owners manual PDF for the 2009 Mercury that I use to have, but if you look up the manual for your 2009 Edge there should be a section that tells how to turn off the Automatic Vehicle Health Report.


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#20 OFFLINE   TheWizard

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Posted 10 October 2018 - 08:07 AM

I don't recall saying I was happy about it - I was merely pointing out the reality of the situation.  Bear in mind that software is licensed not purchased so you don't actually own the software and the provider can make whatever changes they deem appropriate because it's their property.

 

Eliminating some little-used peripheral functions like vehicle status reports is nothing like eliminating primary functions such as engine management... but even there the manufacturer is under no obligation to provide you with the latest and greatest updates as long as the car runs as intended.  Your comparison is just plain silly.

 

You can tilt at windmills all you like but in the end it all comes down to cost/benefit calculations for the manufacturer.  I'm afraid that's just the real world.


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