WWWPerfA_ZN0W Posted April 29, 2014 Report Share Posted April 29, 2014 Sorry it did not work out, Swatman. I guess the logic is the same as "oh an air filter could affect emissions, but it is a regular maintenance item, we'd have to charge for it". Normally, hardware is warrantied and not software. I HAD hoped that since this has a direct effect on the emissions system, that Ford &/or the dealership would step up. Quote Link to comment Share on other sites More sharing options...
akirby Posted April 29, 2014 Report Share Posted April 29, 2014 Unfortunately you have a terrible dealer. Ford is paying the dealer for the software update but the dealership is adding on the diagnostic fee. There was nothing to diagnose so I can see why Ford wouldn't pay for it. But the dealership should not be charging a diagnostics fee in the first place just to reflash the PCM. That's their right but you also have the right to tell them to shove it and find another dealership. 1 Quote Link to comment Share on other sites More sharing options...
Waldo Posted April 29, 2014 Report Share Posted April 29, 2014 Tell them you want your PCM replaced. The new PCM will contain the latest software and is clearly covered by the emissions warranty. 1 Quote Link to comment Share on other sites More sharing options...
Swatman27 Posted April 30, 2014 Report Share Posted April 30, 2014 (edited) I made one last effort today and contacted the service manager at the dealership again. I told him things that you guys have mentioned in this thread. Maybe I have been a big enough pain in the butt with my persistence that they have now said they are reconsidering. I'm not exactly sure what they are doing but they said they reached back out to Ford about some specifics of the warranty and he said it sounds like Ford is now reconsidering paying for it. He said they will have the final answer by end of Thursday. I'm not sure if they are just jerking me around or not but he now sounded like I will now be getting refunded. We'll see what happened I guess. Edited April 30, 2014 by Swatman27 Quote Link to comment Share on other sites More sharing options...
omar302 Posted April 30, 2014 Report Share Posted April 30, 2014 I suggest you carefully read the warranty guide for your car as under the "EMISSIONS WARRANTY COVERAGE" of the Warranty Guide, "What is Covered?" it includes: Electronic Engine Control Unit (ECU)* And the footer: * Includes hardware and emissions related software changes only 1 Quote Link to comment Share on other sites More sharing options...
akirby Posted April 30, 2014 Report Share Posted April 30, 2014 I suggest you carefully read the warranty guide for your car as under the "EMISSIONS WARRANTY COVERAGE" of the Warranty Guide, "What is Covered?" it includes: Electronic Engine Control Unit (ECU)* And the footer: * Includes hardware and emissions related software changes only Software.JPG They're not charging him for the software update. They're charging him a diagnostic fee which the dealership said they wouldn't have charged if they had to replace a part but since it was just a software change they could add their diagnostic fee. Total BS from the dealer. Hopefully they reconsider. Quote Link to comment Share on other sites More sharing options...
Swatman27 Posted April 30, 2014 Report Share Posted April 30, 2014 So I just got an email from the dealership this morning. They said that Ford has now accepted the appeal. "Ford will give a one time goodwill adjustment to cover this charge." So Ford is now going to pay the dealership for this diagnostic....which is unfortunate because the dealership is still going to get paid and I don't feel they should have charged in the first place. But either way, I am getting refunded the diagnostic fee today. A small victory!! Thanks again for the help and the wealth of information from everyone! Quote Link to comment Share on other sites More sharing options...
WWWPerfA_ZN0W Posted April 30, 2014 Report Share Posted April 30, 2014 Awesome! Your persistence has been justly rewarded. Quote Link to comment Share on other sites More sharing options...
akirby Posted April 30, 2014 Report Share Posted April 30, 2014 So Ford is now going to pay the dealership for this diagnostic....which is unfortunate because the dealership is still going to get paid and I don't feel they should have charged in the first place. I agree, but glad you got it covered. Quote Link to comment Share on other sites More sharing options...
SwampDonkey76 Posted August 16, 2014 Report Share Posted August 16, 2014 I am a ford tech and our dealership offers a free diag period where we do not charge the customer for the first 1/2 hour to hour. Besides, your PCM should be covered under your power train warranty and you should not be charged AT ALL for your diagnosis. Quote Link to comment Share on other sites More sharing options...
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