TitaniumRob Posted August 4, 2020 Report Share Posted August 4, 2020 Hi, I have a 2019 Ford Edge Titanium with less than 7,000 km. The paint has started to peel, bubble and crack throughout the panels of the car. I've seen areas of the paint splinter with hairline cracks into peeling within a matter of days. Has anyone experienced this? Initial communications with Ford indicate that this is not covered under warranty. Quote Link to comment Share on other sites More sharing options...
dajo2012 Posted August 4, 2020 Report Share Posted August 4, 2020 What color is it? Can not believe not covered by warranty. Quote Link to comment Share on other sites More sharing options...
Perblue Posted August 4, 2020 Report Share Posted August 4, 2020 pics? unless it appears to be caused by an accident or vandalism I don't see how it's not covered. Don't call them, take it to them. Quote Link to comment Share on other sites More sharing options...
todd92 Posted August 5, 2020 Report Share Posted August 5, 2020 What you describe would be 100% covered under warranty. Why would you call Ford? Just take it to a dealer (one with a good paint shop). Quote Link to comment Share on other sites More sharing options...
TitaniumRob Posted August 5, 2020 Author Report Share Posted August 5, 2020 (edited) The car is black. I've taken the car into my local Ford dealer who sent photos to Ford Corporate. The service person was evidently biased that this wasn't covered. A few photos attached. The smudges in some of the photos are from my thumb. Edited August 5, 2020 by TitaniumRob Quote Link to comment Share on other sites More sharing options...
1004ron Posted August 5, 2020 Report Share Posted August 5, 2020 It's hard to tell from the photos and description, but could this be vandalism, a brake fluid or other substance? The dealership and Ford Corp. must have offered a reason for rejecting warranty - what was that reason? Quote Link to comment Share on other sites More sharing options...
TitaniumRob Posted August 5, 2020 Author Report Share Posted August 5, 2020 I definitely don't think it could be vandalism or brake fluid. Ford Corp. said that it's 'environmental etching', which can either be insects, insect droppings, bird excrement or sap. I wipe down the car when I see anything and there is damage where I haven't seen anything before. In any case, wouldn't this be beyond anything normal, such as staining? Quote Link to comment Share on other sites More sharing options...
Perblue Posted August 5, 2020 Report Share Posted August 5, 2020 That all looks odd. The bubbled and blistered paint could be vandalism or a careless shop worker. The cracking has me baffled. Like @1004ron said the dealer must have said why they refused it. Quote Link to comment Share on other sites More sharing options...
Perblue Posted August 5, 2020 Report Share Posted August 5, 2020 2 minutes ago, TitaniumRob said: I definitely don't think it could be vandalism or brake fluid. Ford Corp. said that it's 'environmental etching', which can either be insects, insect droppings, bird excrement or sap. I wipe down the car when I see anything and there is damage where I haven't seen anything before. In any case, wouldn't this be beyond anything normal, such as staining? Had all of the above on numerous vehicles, including the edge, its not going to melt paint, cracking maybe, but melt never. Quote Link to comment Share on other sites More sharing options...
Perblue Posted August 5, 2020 Report Share Posted August 5, 2020 https://help.ford.com/warranty/corrosion-warranty/ For damage caused by airborne material (environmental fallout) where there is no factory-related defect involved and therefore no warranty – our policy is to provide free repair of paint damage due to the airborne material for 12 months or 12,000 miles, whichever occurs first. Quote Link to comment Share on other sites More sharing options...
1004ron Posted August 5, 2020 Report Share Posted August 5, 2020 Looking at the photos, I'm not surprised that warranty was refused - there's no way that it a latent factory defect. If an internet search revealed a few other owners with the same problem it could swing it just a little in your favor. If it were me, I'd install surveillance cameras. This photo looks to me like a chemical attack, and much like brake fluid does. Quote Link to comment Share on other sites More sharing options...
dolsen Posted August 5, 2020 Report Share Posted August 5, 2020 Hmm the only way I could see the cracking happening from the factory would be if the paint was over baked, but two things would usually occur with that: 1) paint would be darker (can't tell because it's black) and 2) it wouldn't be so localized (it would likely be very large patches or all over the vehicle). Is it just the top coat coming off or is the primer and ecoat coming off as well? Quote Link to comment Share on other sites More sharing options...
jmr061 Posted August 5, 2020 Report Share Posted August 5, 2020 Agreed, someone did something to your vehicle. Contact your insurance company. Ford is never going to cover that. Quote Link to comment Share on other sites More sharing options...
dajo2012 Posted August 5, 2020 Report Share Posted August 5, 2020 Looks like something a pissed of neighbor might do. Done anything to make someone mad? Quote Link to comment Share on other sites More sharing options...
enigma-2 Posted August 6, 2020 Report Share Posted August 6, 2020 This has been seen before. As the paint is covered with clear coat, it would take a lot of chemicals to eat through and damage the paint. The real cause is a bad paint job, probably has a contaminate on the steel before painting. https://www.cbc.ca/news/canada/manitoba/dozens-of-ford-vehicle-owners-fed-up-with-flaking-paint-problems-1.3261390 Quote Link to comment Share on other sites More sharing options...
1004ron Posted August 6, 2020 Report Share Posted August 6, 2020 8 hours ago, enigma-2 said: This has been seen before. As the paint is covered with clear coat, it would take a lot of chemicals to eat through and damage the paint. The real cause is a bad paint job, probably has a contaminate on the steel before painting. https://www.cbc.ca/news/canada/manitoba/dozens-of-ford-vehicle-owners-fed-up-with-flaking-paint-problems-1.3261390 Personal opinion, the paint failures seen in that article are very different to what we see in this thread. Quote Link to comment Share on other sites More sharing options...
dolsen Posted August 6, 2020 Report Share Posted August 6, 2020 Well, one thing that is known to happen is if you impregnate aluminum with steel filings (through sanding the metal imperfections) then it can cause galvanic corrosion under the paint. However, I have not seen this issue happen this quickly. The article is from October 2015 and vehicles referenced were 2012's, which makes them most likely around 3 years old (depending on when they're manufactured). The edge in question is a 2019, which makes me believe it is around 1-1.5 years old. I have to agree with 1004ron, I do not believe it is the same issue. Quote Link to comment Share on other sites More sharing options...
TitaniumRob Posted August 14, 2020 Author Report Share Posted August 14, 2020 (edited) Update: The damage on the car has gotten worse with new patches of bubbling/cracking/peeling on new panels, which indicate it was not one instance of vandalism.I 've taken the car to a body shop that confirmed the paint is faulty. The Ford dealership I leased the car from are now in agreement and are fighting with Ford Corp to repaint the car. Edited August 14, 2020 by TitaniumRob Quote Link to comment Share on other sites More sharing options...
1004ron Posted August 14, 2020 Report Share Posted August 14, 2020 35 minutes ago, TitaniumRob said: Update: The damage on the car has gotten worse with new patches of bubbling/cracking/peeling on new panels, which indicate it was not one instance of vandalism.I 've taken the car to a body shop that confirmed the paint is faulty. The Ford dealership I leased the car from are now in agreement and are fighting with Ford Corp to repaint the car. On a side note - body shop said that there is evidence that the car has already been repainted (I got the car 'new') because there are dust specks in the paint that don't occur when the car is painted in the factory. Any comments on this and the impact on the warranty? Best of luck and Ford Corp. will most often rely on the dealerships assessment, but not always. If Ford Corp. see the comment in the dust in the paint, it is unlikely that they'll authorize any work because as you state, that did not happen in the factory and Corp. will leave it to you and the selling dealership to fight out. Is it the selling dealership that you're dealing with now? Quote Link to comment Share on other sites More sharing options...
dolsen Posted August 14, 2020 Report Share Posted August 14, 2020 (edited) 52 minutes ago, TitaniumRob said: Update: The damage on the car has gotten worse with new patches of bubbling/cracking/peeling on new panels, which indicate it was not one instance of vandalism.I 've taken the car to a body shop that confirmed the paint is faulty. The Ford dealership I leased the car from are now in agreement and are fighting with Ford Corp to repaint the car. On a side note - body shop said that there is evidence that the car has already been repainted (I got the car 'new') because there are dust specks in the paint that don't occur when the car is painted in the factory. Any comments on this and the impact on the warranty? That doesn't mean a whole lot, it could've been repainted in the factory if there were issues with the initial paint job. While areas larger than 4" in diamater are not supposed to be repaired in the paint shop (should just be completely repainted) that doesn't mean it doesn't happen, or it could have been repaired after it was fully built, and there has been plenty of times in which they repaint large areas or entire body panels. And there's plenty of dust/dirt in the factory (even in a paint shop) that could've done this. The best thing you could do is pull the build reports (dealer can pull them but I cannot remember for the life of me what they're called, maybe they're QLS reports? I used to pull them all the time when I worked at the factory). It'll tell you if the vehicle was repainted or repaired in the factory. Edited August 14, 2020 by dolsen Quote Link to comment Share on other sites More sharing options...
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