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CarID

bad vendor

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1 reply to this topic

#1 OFFLINE   Ron McLemore

Ron McLemore

    New Edge Member

  • Edge Member
  • 2 posts
  • Region:U.S. Southern Plains
  • Location:Branson, MO
  • Edge's Year:2012

Posted 15 August 2016 - 06:31 PM

Car ID pulled a big bait and switch on me.They sent a lesser product but charged me for the better product I ordered. I got the runaround for weeks. It wasn't until I told them that I was filing a complaint with their states Attorney General did I finally get my refund.







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#2 OFFLINE   TheWizard

TheWizard

    Ford Edge Enthusiast

  • Edge Member
  • 679 posts
  • Region:U.S. Southern Atlantic
  • Location:Jacksonville

Posted 15 August 2016 - 07:33 PM

I too have had customer service problems with them.  I used the online chat on their website to get the item number for floor mats with the Mustang running horse logo (for my Mustang of course).  When the mats arrived they were plain with no logo at all.  Their customer service claimed it was my fault for not ordering the right item.  Even after I sent them the transcript of the online chat (twice) it took almost two weeks and multiple phone calls before they finally admitted their mistake and sent replacement mats.  I have no plans to ever buy from them again.


Edited by TheWizard, 15 August 2016 - 07:34 PM.

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