FordIVTteam

Hi calugo74, I understand that the dealer is having a difficult time fixing this issue, but this concern needs to be corrected by them. Please make sure they've contacted Tech Hotline for assistance. That's their next level of support. Keep me posted. Shaay

Hi jhahnwx,, I agree with enigma-2. Try the SD card in another vehicle at the dealer. This will help isolate the issue. If it works, the dealer will need to diagnose why your system isn't recognizing it. Keep me posted. Waynesworld, Did you remove the SD card and try a master reset: https://owner.ford.com/how-tos/sync-technology/myford-touch/settings/how-to-perform-a-master-reset.html Shaay

Hi Edgieguy, Glad to hear that it's working now! Don't hesitate to reach out in the future. Shaay

You've actually exhausted all of the steps that can be taken on your owner. I suggest going to the dealer to have this issue resolved: https://owner.ford.com/dealer-locator.html Keep me in the loop. Shaay

Hey all, The Android Auto and Apple CarPlay updates for the 2016 vehicles are due to be released by the end of the year. Check your SYNC account periodically for any new information and updates: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Cara

Hey wmc6632, I suggest taking the vehicle to the dealer and have them look to see if you received a faulty SD card. If you did, contact HERE Maps to have them replace the card with a functioning one. You can contact HERE at 866-462-8837 or at www.navigation.com Cara

Hi mark.in.tulsa, Congrats on the new-to-you Edge! Let's check for software updates. Version 3.8 is the most current update available. Go to the Owner site to check your version: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html If you're behind, please see a dealer to have it installed: https://owner.ford.com/dealer-locator.html Shaay

No problem, JeffGerardWpg. Keep me in the loop, and have a great weekend! Shaay

Hi BillKelsey, I'm glad to hear that the issue is resolved! Hermans is correct. The master reset takes the system back to factory defaults. Share your thoughts about this on our Social site: Social.Ford.com Our engineers periodically monitor the page for feedback. Shaay

Hi jessicastarr35, What software do you have installed? You can check this in the vehicle. Go to the GEARS icon then select HELP. To the right, choose SYSTEM INFORMATION. Please provide the CCPU S/W Version you see on the screen. shaay

, Hi JeffGerardWpg, akirby is on the right track. If the issue is being caused by a faulty APIM, it would be replace at no cost to you. It was extended to to 5 years. There may be a cost associated if the issue is determined to be caused by something else. Please work with the dealer to resolve this issue. They're in the best position to assist. Shaay

Hey everyone! akirby is correct! You can submit new roads to HERE maps: https://mapcreator.here.com Shaay

Hi JeffGerardWpg, The option to reload the SYNC update is not available. If you're seeing the No GPS sign, the issue may be hardware related and not software. Try a master reset: https://owner.ford.com/how-tos/sync-technology/myford-touch/settings/how-to-perform-a-master-reset.html If that doesn't work, a dealership visit is needed. Keep me in the loop! Shaay

Hi firebird91, tpm419419 is correct. Please see a dealer to have the update installed: https://owner.ford.com/dealer-locator.html Version 3.8 was removed from accounts, and is no longer available for self installation. Shaay

Hey Edgieguy, When you paired the phone to the vehicle, did you allow SYNC to access your text messages? Android phones require permission at the end of the pairing process. If you don't say yes, it automatically defaults to off. You may want to try pairing the phone with a clean connection and watch the phone closely at the end of the process. For more info on the text feature, check out this link: https://owner.ford.com/how-tos/sync-technology/sync/using-your-phone/how-to-listen-and-reply-to-text-messages.html?sync=sync Cara

Hey Tmcharest, I recommend checking to see if there's a software update available. If there isn't, perform a master reset on the vehicle. Check out the links below: Software update: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Master reset: https://owner.ford.com/how-tos/sync-technology/sync/phone-setup/how-to-perform-a-master-reset.html?sync=sync Keep me posted! Cara

Hi bb56, I recommend trying a master reset to fix the missing info: https://owner.ford.com/how-tos/sync-technology/myford-touch/settings/how-to-perform-a-master-reset.html On the SYNC update page, you should be able to view the full history: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Select FULL SYNC HISTORY under the picture of your vehicle. You can also send a private message with your VIN; I can look into the software. Shaay

Hi enigma-1, candurin is correct! The link to share your feedback is: Social.Ford.com candurin, Nice catch! Thanks. Shaay

Hey Everyone! I certainly understand your frustrations regarding the navigation issue after the V3.8 update was installed. However, the good news is, it can be restored and working properly. It's important to state your thoughts and opinions regarding this issue since your time and concerns are very valuable to us. Please visit http://social.comand make your voice heard. Cara

Hi blockisle9, The 12M02 Customer Satisfaction Program covers the APIM and software updates only. There may be a cost if the issue was with the screen instead of the APIM. Send a private message with all details and your VIN; I'll look into this for you. Shaay

Hi Sdhayes1, I'd like to help! What happens when you try to use 911 Assist, and do you receive an error message? Shaay

Hey Homer, Please send the VIN in a private message. I'd like to look into your options. Shaay

I suggest visiting a Ford dealer for assistance: https://owner.ford.com/dealer-locator.html They'll be able to help with the master reset and continue to troubleshoot if that doesn't work. Keep me updated! Shaay

Hi Stephanie, I recommend trying a master reset: https://owner.ford.com/how-tos/sync-technology/myford-touch/settings/how-to-perform-a-master-reset.html Keep me updated! Shaay

Try selecting the AUX button then the MENU button. Let me know if that works. Shaay