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Everything posted by FordIVTteam
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Hey hi4u, You will not be able to reinstall the same SYNC software version. Are you having trouble with the system? I can help! Joy
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Sync 3 Navigation Failure
FordIVTteam replied to davidceder's topic in Audio, Backup, Navigation & SYNC
Hi Everyone, Davidceder is correct! If you experience some kind of glitch with SYNC 3, please try the SYNC module reset: •Select radio. •Hold the power button (center of the volume knob) + the right-seek button at the same time for up to 5 seconds. The display will indicate when the module is resetting. You may then release the buttons. Joy -
Hi t0lkman and akirby, Oops! Let me apologize for the misunderstanding. The AM/FM does menu has a Tune/Seek option, but with Sirius, select Channel Guide to view a list of all available stations. Scroll and select the one you want. You can also lock or skip unwanted channels or view the song/artist on others. Joy
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Text messages & steering wheel controls
FordIVTteam replied to alliebeep's topic in Audio, Backup, Navigation & SYNC
Hi alliebeep, You can also use the voice commands to listen and reply to text messages: https://owner.ford.com/how-tos/sync-technology/sync-3/phone/how-to-listen-to-text-messages-with-voice-commands-and-sync-3.html Joy -
No driver climate option on right 4.2¨ display
FordIVTteam replied to Damir Čolak's topic in Audio, Backup, Navigation & SYNC
Hi again, The feature was found to be redundant to the option on the screen. You can use the voice command to set the temperature. Say CLIMATE SET TEMPERATURE <60 – 85>. Joy -
No driver climate option on right 4.2¨ display
FordIVTteam replied to Damir Čolak's topic in Audio, Backup, Navigation & SYNC
Hi Damir Čolak, The option to control climate on the steering wheel has been removed. However, you may find some helpful tips on using that feature with SYNC here: http://owner.ford.com/how-tos/sync-technology/sync-3/settings/how-to-adjust-climate-comfort.html Joy -
Hi bob_loblaw, Glad to hear the update is working for you now! Search for and visit any Ford dealer, if you need additional help in installing the software: https://owner.ford.com/dealer-locator.html Let us know if you have any other questions! Barb
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Hi bob_loblaw, The update should be downloaded to a USB drive only. If this message does not leave the screen, I do recommend making an appointment at the dealer. They're in the best position to assist. Keep me in the loop! Shaay
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SYNC 4.6 update not installing
FordIVTteam replied to winboy's topic in Audio, Backup, Navigation & SYNC
Thanks, mesaman! Shaay -
iOS 9.3 and Bluetooth Calling Issues
FordIVTteam replied to tamugrad2013's topic in Audio, Backup, Navigation & SYNC
Hi Bingo, I suggest trying a master reset first: http://owner.ford.com/how-tos/sync-technology/myford-touch/settings/how-to-perform-a-master-reset.html After the reset, you must delete SYNC from your phones and start the pairing process from scratch: https://owner.ford.com/how-tos/sync-technology/myford-touch/phone/how-to-pair-your-phone-with-sync-with-myford-touch.html Let me know if this helps! Shaay -
Hi raymill53, Most SYNC equipped vehicles come with a limited time complimentary subscription. The length can vary. Send the VIN in a private message; I'll provide more details on your vehicle. Shaay
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SYNC 4.6 update not installing
FordIVTteam replied to winboy's topic in Audio, Backup, Navigation & SYNC
mesaman, Send the VIN in a DM; I'll look into your software. You're correct, winboy. Version 4.4 was removed from accounts due to issues. I'm unable to speculate on the next steps or future updates. Continue to periodically check your Owner account. Shaay -
2011 Edge limited Driver door ajar issue
FordIVTteam replied to Racerb0y's topic in Recalls, TSBs & Warranty
Hi 56huck, We're still here to assist with SYNC concerns; however, my Ford Service counterparts have temporarily stepped away from the forum. For now, please reach out to them by: Facebook: https://www.facebook.com/FordServiceUS Twitter: https://twitter.com/fordservice Phone: 1-800-392-FORD Shaay -
Sync 3 2016 upgrade to CarPlay
FordIVTteam replied to tpm419419's topic in Audio, Backup, Navigation & SYNC
Hi tpm419419, I'm unable to speculate on an exact release date. CarPlay & Android Auto will be available on all 2017 vehicles, starting with the all-new Escape. According to the Build and Price site, it looks like SYNC 3 is an option on the SE and Titanium. Shaay -
Sync 3 2016 upgrade to CarPlay
FordIVTteam replied to tpm419419's topic in Audio, Backup, Navigation & SYNC
Hey Everyone! There hasn't been any specifics released yet regarding the pricing. Keep checking back for details! Cara -
SYNC 4.6 update not installing
FordIVTteam replied to winboy's topic in Audio, Backup, Navigation & SYNC
mesaman, Are you referring to the 4.6 update? Cara -
Help finding installed Sync version!
FordIVTteam replied to 8111870's topic in Audio, Backup, Navigation & SYNC
Hi 8111870, You can find the Version Checker tool here: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date/sync-version-checker.html#/prepare Also, I received your PM and will respond shortly. Shaay -
Is the SYNC in 2015 Edge Still Problematic
FordIVTteam replied to lilcharmer214's topic in Audio, Backup, Navigation & SYNC
Hey lilcharmer214, Both systems have great features! You can compare the features to see what suits you best: SYNC - http://owner.ford.com/how-tos/sync-technology/sync/get-started-with-sync/sync-system-overview.html?sync=sync SYNC 3 - https://owner.ford.com/how-tos/sync-technology/sync-3/setup/getting-started-with-sync-3.html Let me know if you have any questions! Cara -
SYNC 4.6 update not installing
FordIVTteam replied to winboy's topic in Audio, Backup, Navigation & SYNC
Hey winboy, I received your PM, and will respond shortly. Shaay -
Sync 3 - Trouble with hands free calls
FordIVTteam replied to AceMcGee24's topic in Audio, Backup, Navigation & SYNC
You're welcome, AceMcGee24! Shaay