FordIVTteam

Hi Donpdoug, Did you receive a case number? If so, please send it or your VIN in a private message. I'll look into the case for you. Shaay

Hi Edgex007, SYNC 3 latest software version is 1.0. An update to add Android Auto will be available later this year: media.ford.com/content/fordmedia/fna/us/en/news/2016/01/04/sync-apple-carplay-android-auto.html I also recommend getting your voice heard on our Social site: Social.Ford.com Shaay

Hi winboy, Please check your PM for my response! Cara

Hey oskar! Congratulations on your new vehicle! SYNC 3 does not have the wallpaper feature. You can find an overview of the new system here: https://owner.ford.com/how-tos/sync-technology/sync-3/setup/getting-started-with-sync-3.html. Cara

Thanks for the reply! I'll respond shortly. Hi JP-WI, If you've followed all the instructions I mentioned to winboy, send your VIN in a private message. Shaay

Hi AceMcGee24, Like akriby suggested, try rebooting the iPhone. If that doesn't help, I also recommend a system reset to SYNC 3: http://www.fordservicecontent.com/Ford_Content/Catalog/owner_information/SYNC-3-Supplement-version-2_sycsy_EN-US_10_2015.pdfInstructions are on page 113. Keep me posted. Shaay

Please send your VIN in a private message. I'd like to report these issues to my support team. Shaay

Hi wes8398, This update hasn't been released to everyone quite yet. You can always check your Owner account for available updates: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html winboy, The update is not supposed to start automatically. You have to go to INSTALL APPLICATIONS in ADVANCED SETTINGS to initiate the install. To update SYNC: 1. Press the PHONE button. You will either see PHONE MENU then PHONE REDIAL or CONNECTING. 1a. If you see CONNECTING, scroll to RETURN and press OK. 1b. If you see PHONE MENU then PHONE REDIAL, scroll to SYSTEM SETTINGS and press OK. 2. Scroll to SYSTEM SETTINGS and press OK. 3. Scroll to ADVANCED and press OK. 4. Scroll to INSTALL APP and press OK. Shaay

Hi winboy, What happens when you try to install the update? Shaay

Anytime, seville009. Keep me in the loop. Shaay

There is a known issue with downloading/installing version 4.4. I received your PM; we can continue to work there. I'll need additional information. Shaay

Hi seville009, Other than day & night mode, there isn't a way to adjust the colors of the screen. I recommend sharing your concern on our Social site: Social.Ford.com Our engineers monitor it for suggestions and feedback. Also, there hasn't been any updates for SYNC 3, so the first version is current. Shaay

Great to hear, tamugrad2013. Keep me posted. Shaay

Hi bce, Let me know if iOS 9.3.1 fix your concerns. If not, please try some of the suggestions in my post to tamugrad2013. Shaay

Anytime, Nbayerl! Don't forget to keep me update on the response from the dealership. Shaay

Hi tamugrad2013, Have you tried a soft reset to your iPhone since updating? Press and hold the POWER & HOME button simultaneously until the apple logo appears. Let go of both buttons and allow the phone to power on. Let me know if you're still experiencing this issue after 9.3.1. Shaay

Hi Nbayerl, Please send your VIN, best contact number, mileage, and the dealer's information in a private message. I'll take a look into this for you. omar302, Thanks for summoning us! WWWPerfA_ZN0W, I support Twitter as well. Shaay

Hi Gateside, Can you please provide the name of all files and folders on the root directory of your USB? If you choose to reformat and start over, as akirby suggested, make sure it's formatted to FAT32. Get back to me when you get a chance. Shaay

Hey Spartyof83, akirby is on the right track! The update will appear in your Owner account: Owner.Ford.com Once you're logged in, select the SYNC & VEHICLE FEATURES tab then CHECK FOR SOFTWARE UPDATES. You can select REGISTER if an account needs to be created. Shaaay

Hi Icebox6961, Do you recall the the name of the module that needs to be replaced? Send the details and your VIN in a PM. Shaay

Hey everyone! The current SYNC 3 does not have an embedded modem that allows remote features. SYNC Connect has a different modem and is not available as an aftermarket installation. As candurin suggested, you can use Ford Remote Access for similar features through your smartphone: http://www.fordremoteaccess.com/en/ Shaay

Hi Tmcharest, Please make an appointment with your dealership for this. They'll be able to diagnose and correct it. Let me know how it goes! Rebecca

Hi minervadreaming, The update to CarPlay for current SYNC 3 owners will be available this year. We don't have an exact date at this time. Stay tuned to our Media site for announcements: Media.Ford.com Shaay

Great to hear! If you have any other SYNC questions, don't be shy. Shaay

immgar, No problem! Keep me in the loop. Shaay