FordIVTteam

Hey fe2102, Step #1 is needed if you have a phone connected to SYNC. You can skip to step #2: On the SYNC screen, press the MENU button. Press the DOWN ARROW button until SYNC SETTINGS displays on the screen then select OK. Press the DOWN ARROW button until MASTER REST displays on the screen then select OK. A confirmation message displays on the screen; press YES. I hope this helps! Shaay

Hi fe2102, I can't say why this has been happening, but you can find the reset steps here: https://owner.ford.com/how-tos/sync-technology/sync/phone-setup/how-to-perform-a-master-reset.html?sync=sync Cara

I'm glad to hear that it's working now, luxpow! Definitely keep me in the loop. SYNC Connect is only available to 2017 vehicles with SYNC 3. This modem isn't being offered as an aftermarket installation. Also, there should be a 5 year subscription with Sirius Travel Link as well. Contact your dealer for more info. Shaay

luxpow, Thanks for the update. Would you happen to have an alternate phone to see if you experience the same issue? Shaay

Hi luxpow, Have you tried deleting your phonebook from SYNC and downloading it again: https://owner.ford.com/how-tos/sync-technology/sync-3/phone/how-to-manage-your-phonebook-with-sync-3.html Get back to me when you get the chance. Shaay

Hi fe2102, Thanks for reaching out! Have you tried the master reset? Shaay

Hey Rocketboots, Are all of your contacts saved to the phone itself and not the SIM card? Also, if there are any emoticons or special characters saved in the name, that can affect the way the contacts download. You can always perform a module reset and download the contacts again. To reset the module: Select radio > Hold the power button (center of the volume knob) + the right-seek button at the same time for up to 5 seconds. Cara

Hi bce, Thanks for the info. That is the most current software available. Have you gone to the dealership regarding this issue? If not, I recommend making an appointment. Please keep us in the loop. Shaay

No worries, MtnExplorer719! Can you tell me your SYNC software version: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Joy

Ginger Smith, I completely understand your concern with this. Please send the VIN in a PM so I can take a look at our records for you. Joy

Hey MtnExplorer719 and bce, Please perform the master reset with the engine on and the vehicle parked. If you still have issues, send your VIN in a private message for me. Joy

Hi Ginger Smith, It seems that enigma-2 is correct! It looks like there was a system check, but the actual software version and installation date it listed on the history page. Joy

Hi Dogman, I can look in to this. Can you send the VIN in a private message for me please? Joy

You're welcome, Claude, Try testing the system with another phone. Meanwhile, you should make sure your phone is updated and restart it. I'm not sure what they tried at the dealer, but they should try this as well. Joy

Hi rxk92082, Rkirby is correct! You will need to take it back to the dealer to have them reset the update to the version that includes Navigation. Joy

Hi Claude, I'd like to help with your SYNC concerns! What kind of phone are you using? Can you explain what happens exactly when you try to pair it to SYNC? Joy

Hi bbleecker@me.com, I don't have an official date for you yet, but it is coming! You're welcome, maherj! Joy

Hi MtnExplorer719, I'd like to help! When you performed the master reset to SYNC, was the vehicle parked and running? Joy

Hi Shannon, I can advise you on this issue. To resolve the problem with your SD card, I would suggest a master reset: http://owner.ford.com/how-tos/sync-technology/myford-touch/settings/how-to-perform-a-master-reset.html?year=2011&model=Edge&sync=myTouch However, you can order the A7 card since the older versions are not available. Also, please send me your VIN, so I can see what to do to help you obtain the latest software version for your SYNC. Joy

Hi maherj, Luxpow is correct! SYNC Connect is separate from those features and will not be available on the 2016 models through any upgrade option. Apple Carplay will require a USB connection and is not compatible over Wi-Fi. You can read more about how it works here: http://owner.ford.com/how-tos/sync-technology/sync-3/apple-carplay/sync-3-plus-apple-carplay-support.html Joy

Hi James Costa, I would suggest that you take your vehicle to the Ford service center if you find that you have to reset the system frequently. Here is the dealer locator: http://owner.ford.com/dealer-locator.html Joy

Hi ReiswigPhoto, I can look in to this for you. Can you provide me with the VIN in a private message please? Joy

Hi Oneil Chaps Webb, Let me know how things go after you try the module reset. Joy

t0lkman, The option to Seek/Tune while on the menu, is on the radio underneath the touchscreen. You would use the actual hard buttons for that function. Joy

Hey hi4u, You will not be able to reinstall the same SYNC software version. Are you having trouble with the system? I can help! Joy