FordIVTteam

Hi EspoMan, You would need to perform a Clean Pairing to bring up the permission prompt on your phone. In the Bluetooth menu on your phone, tap on the gear symbol next to SYNC then select Unpair. Be sure to also remove your phone from SYNC as a previously paired device. Pair your phone back with SYNC, then keep an eye out for any notifications on your phone during the process - specifically, any notifications asking if you would like to allow SYNC to access your messages. Check the "do not ask again" box, then decline this alert. SYNC shouldn't notify you of any text messages anymore. Antonio

Hi funhouse69, Keep me posted on how your service appointment goes. I can lend a hand if your issue persists. Antonio

Hi Kwmck, akirby is correct, Navteq typically churns out a new database every 1 1/2 to two years. Antonio

Hi Rick, I'm pretty certain there should be a software update available for your vehicle if it's only running v1.0. If your vehicle is registered at support.ford.com, the update may still be available for download and self-installation. If the website does not display any updates, your dealership would need to assist you with applying the latest version of software. Which kind of phone do you have? The default-to-phone-ringer setting is a phone-dependent feature and does not work with all mobile devices. There's a chance this may change along with your software version, but it's also possible your phone just doesn't support that functionality.. Antonio

Hi engmoto, What kind of issues are you having with your vehicle? Is there something SYNC-relative that I could help with? Antonio

Hi Kwmck, There aren't any map updates available for the MyFord Touch platform at this time. Although Navteq supports the updating process and procedures, I can at least confirm that there is no update to pursue currently. I'm not entirely sure that the availability is based on model, as Navteq's website prompt infers, but I can confirm that if your vehicle is running v3.6.2 software then you have the latest and greatest form of your system.

Hi thunter11, Shoot your full name, VIN, mileage, and servicing dealership over via PM. I'll check to see what other options we might have available. Antonio

Hi drpepper, If you PM a ticket number I'd be happy to check for any updates to your case. You're also welcome to call in for a status update at 1-800-392-3673, options #1 then #3. Antonio

carsick30, Please keep me in loop and shoot a PM if anything else comes up! Antonio

Hello tirlty, PM your full name, mileage, VIN, and servicing dealership. I want to see if there's any other recourse we can take to help you out. Hi fishx65, This might be something we can troubleshoot. PM your VIN and I'll provide some steps to try, based on the version of SYNC installed. Antonio

Hi carsick30, I can offer some troubleshooting assistance with your SYNC concerns. Are you still having performance issues even after your software was updated by the dealer? Antonio

Hi teknowiz, I can't speak to any TSBs for this specific issue, but each dealership shares the same resources and should be able to provide the right solution based on the symptoms. Hello mrgrouper, Your Ford-Certified technician can only advise on the actual fixes - this type of information is beyond my authority to give. I imagine the service would most likely entail programming changes made to the APIM, rather than any hardware swaps. However, as I stated previously, this issue is still under investigation. There could be other causes that are creating similar behaviors, which may vary from vehicle to vehicle, so I wouldn't presume to make any blanket-statements. Hi SvPir8, My scope doesn't include warranty-related concerns, but I also wouldn't deem it out of the question to consult with your service adviser before making an appointment. They would be able to give you a better idea of the service fees that might be involved (if any). Antonio

Hi funhouse69, Have you consulted with your dealership regarding this change? Did it seem like the nav was accurate before the tire-change, or has this behavior been present the whole time? The navigation system does use GPS to track your location, but it also relies on something called "dead reckoning" - which means that if your vehicle loses its GPS connection for any amount of time, it will re-calibrate your current position based on the tire rotation. Your dealer may be able to modify the tire circumference settings in your GPS, but it is limited on the amount of presets that are available. If you want to PM your VIN, I can also check for any Technical Service Bulletins (TSBs) that might have been issues to address this concern. Antonio

drpepper, I'm not clear on what you mean by "selection of level of service." It sounds like you might be inquiring if there will be any way to modify the services your receive in exchange for a different or lower price. I cannot speculate if this is something that will be offered in the future, but I certainly encourage you to submit your suggestions to the Ford New Idea link I provided in my previous post. Unfortunately, my team is not integrated with product development... therefore I am unable to lend a preview on any bug fixes or patch notes before the next iteration of software arrives. I can assure you that your feedback has been received, as all of our customer relationship interactions are well documented from both online and offline encounters. I just wish I could offer some sort of insight into how engineering determines its programming objectives, but alas this is knowledge I do not possess. Antonio

Hi omar302, Thanks for the warm welcome! Most "why" questions require product development knowledge, which I have no authority to speak on. Product design, development, and pricing inquiries are unfortunately beyond my scope. Antonio

Hi drpepper, My scope primarily involves providing troubleshooting assistance and technical support for the SYNC, MyFord, and MyFord Touch platforms. I hope you'll understand if I'm limited in the amount of answers I am able to provide for your great questions. These limitations exist less for political reasons and more so in that I am not the type to provide information that I do not have any official resources to back up. I cannot speculate on matters involving pricing, product design, or product development. With that said, here are my acknowledgements: Just like in making a movie, a lot of great scenes end up on the cutting room floor. I imagine that overall stability ranked pretty high on the design objectives for MFT. I don't have any timelines on if this feature might return, but I can say that our development team is very receptive to customer feedback (more on that later). It is difficult to answer this one without making any presumptions on engineering's design intent. I can't really speculate. I'm not sure what you mean by "all other changes." Do you mean changes to the software or changes to the active route? I can only provide personal commentary on this one. It just makes sense that a navigation-equipped vehicle should be able to access the address info of your contacts if it's receiving the information in the first place. I imagine this would be a simple integration, but I'm also saying that out of ignorance as I'm not a programmer. Again, I cannot speculate as to the design intent behind the system's current functioning. Systems that are built upon systems can be frustrating when there appears to be a lack in performance consistency - this I completely understand. I wish I could provide further context, but to be frank I personally don't have much anecdotal experience on this concern. I've been able to troubleshoot most issues I've handled relating to the Send-to-SYNC feature - which typically involved hiccups with the customer's computer/browser. This isn't to pass the buck, as no system is perfect, but I can only provide commentary based on personal experience. I can identify the main differences between the Ford and Lincoln SYNC Services packages: the $199 Lincoln subscription includes unlimited Operator Assist sessions, while additional OA sessions with a Ford SYNC Services subscription must be purchased. The pricing reflects this difference in value. SYNC Services was tailored and built to integrate directly through the SYNC platform, allowing for live turn-by-turn directions to be transmitted to and interpreted by SYNC. There are a variety of apps and other free services that offer similar functionality - of which customers are certainly welcome to use - but it is the integration with SYNC and convenient access that drivers are willing to pay for. Again, this is only my commentary based on the opinions of previous owners that I've worked with personally. There's a website where customers such as yourself are welcome to submit your ideas and product suggestions. You can voice your opinion and gain traction from the Ford social community here: http://social.ford.com/your-ideas/technologies/ The posts with the highest popularity are the most likely to be considered, but either way it's a fun process and interesting to see what customers come up with. You might like it. Antonio

Hi Wil, That's a great question. Shoot me your VIN via PM and I'll see what kind of information I can gather for you. I'm wondering if your vehicle is running the most current version of software - perhaps this is a glitch that has been addressed through an update. Antonio

Hi Frank, In a prior iteration of software, the system used to work this way: SYNC would automatically pick up where it left off and default to Bluetooth audio, if this was the last media source you listened to. The general opinion was mixed, but the dominant sentiment that engineering had received was that this behavior drained phone batteries quicker than owners would have preferred. Bear in mind, at this time in-vehicle Bluetooth was still gaining traction in the market - engineering probably didn't want customers' first impression of the wireless technology to be poor. These are my interpretations, at least - I don't have any authority to speak on behalf of product development. Anyway, the result of the feedback we received lead to the current functioning of the system. The Bluetooth audio channel needs to be manually or verbally selected in order to use. For those interested, we have a website set up to gather suggestions: http://social.ford.com/your-ideas/technologies/ Product suggestions can be posted for the social Ford community to rally behind and provide commentary. The ideas with the highest popularity are the most visible and therefore likely to be reviewed by our development team. Antonio

Hello all, I'm Antonio. I'm new to this forum, but I'll be providing tech support for SYNC, MyFord and MyFord Touch. This erratic behavior with the ambient lighting has been documented and recognized by our Tech Hotline - the folks who provide workshop support for the on-site Ford technicians. This is an issue that needs to be investigated by your service garage; there's a data retention error in the Accessory Protocol Interface Module (APIM) that will likely require some reprogramming. Antonio

Hi there, My name is Antonio, I provide troubleshooting assistance for the SYNC, MyFord, and MyFord Touch equipment. I've been with the In-Vehicle Technology team here at Ford Motor Company for more than two years. I've had various responsibilities since I started on the phones, went on to serve as a Senior Business Analyst (fancy title for supervisor), then moved over to our Social Media team where I am currently. Bottom line: I like helping. I'll be lurking these forums each day in search of opportunities to add value. You don't have to post a thread though - If you have any SYNC questions or related concerns, feel free to shoot me a personal message. I will respond in kind as quickly as I can. Warm Regards, Antonio