FordIVTteam

Hey enigma-2, Glad you figured it out! You can also do this by voice. Press the VOICE button (on the steering wheel) and say BLUETOOTH AUDIO. Hope this helps. Shaay

Hi immgar, Were you able to get the update installed? Let me know, and I'll assist. Shaay

juanbtft, I responded to your PM. Shaay

Hi juanbtft, Congrats on your new-to-you vehicle! Because the update isn't loaded to your account, a dealership visit is needed. If you want, send the VIN in a private message; I can double check the status of the warranty. Shaay

Hi Greg Pepper, Please remove the SD card and try a master reset: http://owner.ford.com/sync-technology/perform-master-reset-sync-myford-touch I also recommend checking your Owner account for updates: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Keep me posted. Shaay

fit1446, Thanks! Shaay

Hey Gebunce, Welcome to the forum and congrats on your purchase! SYNC Services is a subscription service available to owners that put 411 Business Search, turn-by-turn directions, news, traffic, weather, sports, and more within reach of your voice. See more at: http://owner.ford.com/sync-technology/sync-services-overview-sync-myford-touch#sthash.K3hlAuhT.dpuf Hope this helps with your decision! Shaay

You're welcome! I'll be here if anything else comes up. Shaay

The instructions I provided is for the basic SYNC system. You have to use the ARROW key or VOLUME knob to scroll to SELECT SOURCE. If this does not work, I recommend trying a master reset: http://owner.ford.com/sync-technology/perform-master-reset-sync I don't suggest removing the battery without consulting with your dealer. Shaay

Hi fe2102, Are you able to change the music source manually? When you see SYNC LINE IN, select MENU>SELECT SOURCE>USB. Let me know if this works. Shaay

tpm419419, You're welcome! If you have any other SYNC questions, don't be shy. Shaay

Hi tpm419419, Our most recent update in October added the Siri Eyes Free feature. Unfortunately, Apple doesn't warn or give us access to their updates before they're launched. I'm unable to speculate, but our team is actively working with them on a resolution. Shaay

Hi sabasigh & tpm419419, Did you recently update your iPhone to iOS 9.2? The recent Apple update has caused a change to how Siri Eyes Free works over Bluetooth. We're currently working with Apple on a resolution. There hasn't been a change to functionality if using the feature via USB. Plugging in a device could cause Autoplay to start playing your media. If you don’t want that to happen, use one of the following methods to adjust that setting in your vehicle. Steps via Voice Command: 1. Press Voice command button on the steering wheel. 2. Give voice command AUTOPLAY OFF. Steps via the MFT/MLT Menu: 1. Select the Settings GEAR icon. 2. Select SETTINGS. 3. Select MEDIA PLAYER. 4. Set Autoplay to OFF. Shaay

Hi tloewenberg, I'll pass along your thanks to Whitney. I responded to your PM as well. Check it out. jamjordan, I'm unable to send you the update. Send a PM; I'd like to look into your software. Shaay

tloewenberg, I responded to your PM and requested some additional information. Check it out. Whitney

Hi tloewenberg, Our list online has a few known compatible media players: http://owner.ford.com/how-tos/sync-technology/all/phone-setup/phones-compatible-with-sync.html#?year=2015&model=Edge&syncGen=myFordTouch&country=usThere isn't a separate list. They are listed under the manufacturers name. Shaay

Hi Wojtek Kuleczka, Sounds like the Travel Link application did not install. You will need to visit the dealer to have them reinstall it. Keep me in the loop. Shaay

Hey shlickster, There was a time when the software update would interfere with the SD card. That was version 3.6, and it came out in 2013. The current version is compatible with A3 and newer cards. Which SD card do you have? akirby, Thanks for summoning us! Shaay

Hey everyone! Just like you, we've recently noticed this issue. Our support team is currently working to see what's going on. I'll keep you posted. Shaay

aarondesj, akirby is correct. The NO GPS symbol indicates a hardware concern and not software. I recommend visiting your dealer if the issue continues. Shaay

Hi Tacyon, Have you tried soft resetting your iPhone by holding the POWER BUTTON and HOME BUTTON until the Apple logo appears? Also, try a clean pairing by deleting SYNC from your phone (FORGET THIS DEVICE in Bluetooth settings) and then deleting your phone from SYNC. Here you can find the step to pair your device after you've done the steps above: https://owner.ford.com/how-tos/sync-technology/myford-touch/phone-setup/how-to-pair-your-phone-with-sync-with-myford-touch.html Let me know if that works. Whitney

Hi aarondesj, At any point did you see a NO GPS symbol appear on the screen, and have you tried a master reset: http://owner.ford.com/sync-technology/perform-master-reset-sync-myford-touch Shaay

Hi wlepse, I responded to your PM and I will be with you shortly. Hi tloewenberg, Please send me a PM with your VIN, name, email, phone number, and mailing address, along with your feedback. I am happy to submit it for you. Whitney

fi1446t, I'm unable to speculate on any release dates. I do know that our engineers are currently working on a new update. Periodically check your Owner account: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Shaay

Hi fi1446t, Are your audio questions related to SYNC or navigation? If so, I'm just the person to help! Shaay