FordIVTteam

Heffelfinger, If she's able to get the system to reset, I recommend performing the latest update. You can find it in your Owner account: Owner.Ford.com Once you're logged in, select the SYNC & HOW TOS tab then CHECK FOR SOFTWARE UPDATES. She'll need to visit the dealer if the screen does not come back on. Keep me posted. Shaay

Hi joesworld, Did you try micanuck's suggestion? Let me know if this works for you. micanuck, Great investigation! Shaay

Hi normcloutier, Sounds like you may need to turn AirPlay off on your iPhone. When connected to SYNC, swipe your finger from bottom to top. Under the volume bar, you should see SYNC. Select that and change it to iPhone. Check out this link: https://support.apple.com/en-us/HT204289 Letme know if this helps! Shaay

Hi Heffelfinger007, Is the screen still inoperative? Let me know, and I'll assist. Shaay

Hey guys! Thanks for the feedback. Glad to know you're enjoying the update. Shaay

Hi tamugrad2013, Let me know how it goes at the dealer. wlepse, I responded to your PM. Check it out! stevecioe, Is your screen still inoperative? The dealership is in the best position to assist if it's still blank. Keep me posted. Shaay

xK317Hx, Glad you were able to get an appointment. Keep me posted. Shaay

I'd like to report this to my support, xK317Hk. Please PM your VIN and what your dealer says when you get a chance. That's generally something your dealer will need to diagnose and correct, tamugrad2013, but let me know how it goes! Shoot your VIN over in a PM, wlepse, and I'll see why you don't have it available for download. I haven't heard of this happening for anyone else, cv27. They disappeared as in you no longer have the the option in the Vehicle Settings menu, or the lights didn't come on after the update? Let me know after you get a chance to investigate. Rebecca

Hi Keith, I haven't heard of this happening to anyone else, and I'd like to get this escalated to my support. When you get a chance and if this is still happening, please PM your VIN, approximate mileage, best contact phone number and the details (including everything you've tried so far). Rebecca

SJ, MapQuest is still the site used for the Send to SYNC feature. An active subscription to SYNC Services is required. DM your mobile number; I can look it up. Shaay

Hi timh@rose.net, Try the master reset that akirby suggested: http://owner.ford.com/sync-technology/perform-master-reset-sync-myford-touch Remove the SD card before attempting the reset. Let me know how it goes. Shaay

Hi luckychance, The warranty covers the SYNC module for a total of five years. If replacement of the module is required, and your vehicle is within the indicated time limitations, the dealers are authorized to replace it free of charge (parts and labor). Is your screen still inoperative? Shaay

Hi luckychance, I responded to your post here: http://www.fordedgeforum.com/topic/18665-touch-screen-will-not-turn-on/?p=138111 Check it out. Shaay

Hi Catherine, That's wonderful news! Glad to hear everything worked out for you. Shaay

drpepper, To ensure proper performance, the MyFord/MyLincoln Touch may occasionally reset itself. When this happens, you will see PERFORMING SCHEDULED SYSTEM MAINTENANCE on the display. This does not occur at a regular interval of usage. You should not lose any saved settings when it occurs; however, settings will reset if a master reset is performed. Your CSM (Customer Service Manager) is my highest point of contact. I suggest continuing to work with her to get this taken care of. She is in the best position to assist. Send a PM if you would like me to update your case notes with any new information. Shaay

Catherine, It is possible that these issues are related. Once you receive the USB, follow through with the update. If this is a hardware issue, you will need to go to the dealer. Keep me posted. Shaay

luvford, 3.6.2 is the latest software version. Please check the CCPU to determine the software that is currently installed in your vehicle. 1. Press the GEARS icon at the bottom of the screen. 2. Select HELP. 3. Select SYSTEM INFORMATION. 4. The CCPU S/W Version will be 4.30.13171 if your software is current. Shaay

Hi akirby, Thanks for summoning us! sixponies, I agree with omar302. Going to the dealer is the best thing to do. If they are unable to assist, send the details in a PM. drpepper, I've reached out to your CSM and asked that she contact you immediately. Shaay

Hi luvford, What issues are you experiencing with the backup camera? Send the details, and I'll point you in the right direction. Shaay

Hi aehowitt, I'd like to get this concern sent to the customer service manager in your region. Please PM your full name, best contact number, email address, VIN, mileage, and your dealership's name. Shaay

Hi Yoli Aguilera, I agree with omar302 and macbwt. A visit to the dealership is needed. Let me know how it goes. Shaay

Hi snake456, Please PM your full name, VIN, best contact number, email address, mileage, and the dealership's name. I'll get this concern escalated to the customer service manager for your region. Shaay

riche_guy, Are you in Canada? The Vehicle Health Report is not available outside of the US. You will need to have the dealer report the update. Mention it during your next scheduled maintenance. Shaay

Hey riche_guy, I recommend running a Vehicle Health Report: http://owner.ford.com/how-tos/sync-technology/myford-touch/vehicle-health-and-performance/how-to-run-a-vehicle-health-report-with-sync-with-myford-touch.html?sync=my-ford-touch The report will update the profile to the correct software. Shaay

Hi riche_guy, omar302 is correct. Version 3.6.2 (CCPU S/W VERSION: 4.30.13171_PRODUCT) is the latest update available for your vehicle. You can periodically log into your Owner account to check for available updates: Owner.Ford.com Once your in, select the SYNC & HOW TOS then CHECK FOR SOFTWARE UPDATES. Shaay