FordIVTteam

Watrat, After the update, make sure you toggle SHOW NOTIFICATIONS and BLUETOOTH off then on. Let me know if the update corrects the issue. Shaay

Hi Blastvalve, SYNC 3 has another reset that won't erase your settings. It's called a system reset: www.fordservicecontent.com/Ford_Content/Catalog/owner_information/SYNC-3-Supplement-version-2_sycsy_EN-US_10_2015.pdf The instructions are on page 113. Try this, and let me know how it goes. Shaay

Hi Watrat, I'd like to help! Is your phone locked when you receive your messages? Shaay

Hi RocketDog, I suggest trying a system reset: http://www.fordservicecontent.com/Ford_Content/Catalog/owner_information/SYNC-3-Supplement-version-2_sycsy_EN-US_10_2015.pdf The instructions are on page 113. Shaay

Thanks for the update and Happy Thanksgiving, Kissel! I'm unable to make any speculations; however, I do suggest going to the dealer to see if your card works properly in another car. This will help isolate the issue. Shaay

Anytime, Kissel! Keep me posted. Shaay

Hi Kissel, Like akirby suggested, reboot your phone and try a master reset: https://owner.ford.com/how-tos/sync-technology/myford-touch/settings/how-to-perform-a-master-reset.html If you're still experiencing issues, a dealer visit is needed. Shaay

Hey Beachgal6, If the issue still exists, have your dealer reach out to their Tech Hotline. This is their next contact when a resolution hasn't been made. Cara

Hey Uncoiler, What type of iPod is it? Also, have you verified that the SYNC software is up to date: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Cara

Hermans, Keep me posted. Shaay

Hey Hermans, If the dealer hasn't found a resolution to your issue, have them contact their Tech Hotline for further assistance. Cara

Hi commbubba19, You're correct. MyFord Mobile is only for electric/hybrid vehicles. You're able to use AppLink with your iPhone; however, Apple requires the phone to be connected via Bluetooth and USB: https://owner.ford.com/how-tos/sync-technology/sync-3/applink/how-to-use-mobile-apps-with-sync-3-and-applink.html Also, the only apps that will be available are the compatible apps. You can find a link to the catalog in step 5 of the link above. By the end of the year, we are releasing an update that will include CarPlay which gives your more options as well: http://owner.ford.com/how-tos/sync-technology/sync-3/apple-carplay/sync-3-plus-apple-carplay-support.html/ Hope this helps! Shaay

Hi luxpow, You're correct. Android devices keeps the apps running in the background until you force quit it. However, iPhones must have the app running in the foreground. Shaay

Delete the app from the phone, please. Shaay

Hey everyone! When using AppLink, the app should be open and running every time. You can read more about it here: https://owner.ford.com/how-tos/sync-technology/sync-3/applink/how-to-use-mobile-apps-with-sync-3-and-applink.html Also, SYNC has a hard time finding contacts on the SIM because they need to be stored locally. Shaay

Does this happen with any other app, and can you try deleting Pandora then reinstall it? Shaay

I'm a Lions fan, and they're giving me a heartattack! That's great to hear! It always nice to have someone willing to go beyond the call of duty to help. I'll be here if anything else comes up. Just shoot me a private message. Shaay

Hi tloewenberg, Long time no hear! I hope all is well. I definitely agree with akirby. I've never seen it happen that long. I'm glad to hear that it fixed itself. Keep monitoring it. Hopefully it was just a glitch. Keep me in the loop. Shaay

Hi Pavehawk, I responded to your PM. Check it out. Shaay

Thanks for the response, commbubba19. Do you have the latest version of Pandora installed? Shaay

Hi toymachien, Do you have the MyFord Touch: http://owner.ford.com/how-tos/sync-technology/all/setup/how-to-identify-your-sync-version.html Let me know. Shaay

Hi commbubba19, enigma-2 is on to something. Did the street you enter have a west & east or north & south version, and has this happen more than once? Shaay

Hi commbubba19, Are you using the USB cable provided by Apple? I also suggest trying a system reset: www.fordservicecontent.com/Ford_Content/Catalog/owner_information/SYNC-3-Supplement-version-2_sycsy_EN-US_10_2015.pdf The instructions are on page 113. Shaay

Thanks, calugo74! Looking forward to some good news. Shaay

Hey Claude, You can find the software updates here: https://owner.ford.com/tools/account/how-tos/keep-your-sync-up-to-date.html Cara