All Hat No Cattle Posted September 17, 2022 Report Share Posted September 17, 2022 This showed up today, and when I searched it on here it looks like some people that paid for this repair might get some relief from Ford. See page 2. 1 1 Quote Link to comment Share on other sites More sharing options...
Haz Posted September 17, 2022 Report Share Posted September 17, 2022 Additional info... Technical Information document download link... Customer Satisfaction Program 22N12 - Technical Info.pdf Good luck! 2 Quote Link to comment Share on other sites More sharing options...
WxManChris Posted September 18, 2022 Report Share Posted September 18, 2022 Well isn’t that great news to wake up to. Went through this mess last winter. One that featured the initial shop almost torpedoing my engine with a misdiagnosis in the process. Think I dropped about $1500 for flex plate replacement. Time to go dig for that ticket! 2 Quote Link to comment Share on other sites More sharing options...
Haz Posted September 18, 2022 Report Share Posted September 18, 2022 1 Quote Link to comment Share on other sites More sharing options...
my2k2zx2 Posted September 18, 2022 Report Share Posted September 18, 2022 I got this letter yesterday. Now to figure out which dealership to go with for scheduling the appointment. Quote Link to comment Share on other sites More sharing options...
DrivingofftheEdge Posted September 25, 2022 Report Share Posted September 25, 2022 Where does it crack? I got the letter too the other day. Quote Link to comment Share on other sites More sharing options...
Haz Posted September 25, 2022 Report Share Posted September 25, 2022 (edited) Consistent with WxManChris' cracked flexplate photo above, are these example photos (with arrows added) from the Technical Info document linked in my earlier post, and below... Customer Satisfaction Program 22N12 - Technical Info.pdf Good luck! Edited September 25, 2022 by Haz 2 Quote Link to comment Share on other sites More sharing options...
Vicente Posted January 9, 2023 Report Share Posted January 9, 2023 Hi all, First time posting a question in this forum, so far I have benefited a lot by just reading it :). So, I received the same 22N12- Flex Plate Crack on 2.0 notice. When I called the dealership to schedule the service appointment I was told they will charge $320 if the flex plate is not cracked. This can't be legal. I hear the rattling noise when I start the car sometimes and occasionally the car will shake more than usual, but there is no way to tell for sure the problem is the flex plate. Anybody having the same experience? What to do? Thanks, Vicente. Quote Link to comment Share on other sites More sharing options...
DrivingofftheEdge Posted January 9, 2023 Report Share Posted January 9, 2023 If your vehicle falls within the guidelines of the recall, I'm pretty sure you can tell em to pound sand. Quote Link to comment Share on other sites More sharing options...
Haz Posted January 12, 2023 Report Share Posted January 12, 2023 Vicente: Welcome to the Forum! You receiving the letter from Ford bearing your Edge's VIN confirms your Edge is eligible for Customer Satisfaction Program 22N12, which first involves an Inspection. The Inspection procedure performed by dealership personnel is paid-for by Ford because Ford only wants to pay to replace Flex Plates and associated components on eligible vehicles that actually need fixing. The dealer is performing this inspection for Ford and Ford pays them for this work. The dealer cannot ask you to pay for this Inspection because Ford is paying them to perform it, as evidenced in this portion of the Customer Satisfaction Program 22N12 Dealer Bulletin document... So, if the outcome of the Inspection activity is your Edge's Flex Plate is not cracked and is not the source of the rattling noise, then Ford pays the Dealer 1.3 Hours of Labor cost. Ford prescribes the Inspection procedure used by dealership personnel to determine whether the eligible vehicle's Flex Plate is not cracked (Pass Inspection) or if the eligible vehicle's Flex Plate is cracked (Fail Inspection), as described in the Customer Satisfaction Program 22N12 Technical Information document... You probably noticed the recurring phrase "This article does not apply", which represents a potential jumping-off point from the Ford-paid Inspection if that outcome occurs. In other words, Ford pays for the Inspection until it's revealed that the rattle noise is not due to a cracked Flex Plate. It's possible the person you spoke with at the dealership was quoting you a hypothetical diagnostic fee for noise/vibration/harshness (NVH) symptoms, on the assumption that you want to receive the answer "Where is this noise coming from and what's it going to take to fix it?" instead of just "Is my Edge's Flex Plate cracked?" I expect if I took our MKX to my dealer in response to a Customer Satisfaction Program notice, and the primary issue wasn't the cause of the symptom, they would probably give me an estimate for fixing what they found -- if not fix it at no cost (within reason), especially if they're receiving 1.3 hours and they jumped out of the Inspection after 20 minutes. Below are download links to the two documents pictured in this post. Print them, look them over, take them to the dealership and ask the Service Writer to listen to your Edge. If the $320 comes up again, ask them about the 1.3 hours labor that Ford will be paying them. See what they say. Stay calm, ask questions, and if necessary, fall back to what your Owner's Letter suggests... Or, just contact a different dealer. Document download links Customer Satisfaction Program 22N12 - Dealer Bulletin.pdf Customer Satisfaction Program 22N12 - Technical Info.pdf Good luck! 1 Quote Link to comment Share on other sites More sharing options...
Haz Posted July 14, 2023 Report Share Posted July 14, 2023 The following is a download link to the Supplement #1 of the U.S. CSP 22N12 Dealer Bulletin... Customer Satisfaction Program 22N12 - U.S. Full Dealer Bulletin - Supplement #1 - May 26 2023.pdf Ford of Canada Customer Satisfaction Program 22N12 documents can be found in this Forum discussion post. Good luck! 1 Quote Link to comment Share on other sites More sharing options...
DrivingofftheEdge Posted July 14, 2023 Report Share Posted July 14, 2023 Sooooo if your flex plate is not cracked, is there a chance it eventually will and will they cover it? Or is this like a limited time offer? 1 Quote Link to comment Share on other sites More sharing options...
Haz Posted July 16, 2023 Report Share Posted July 16, 2023 It's worth noting, CSP 22N12 is not described as a one-time inspection program -- it's a one-time repair program. Meaning, CSP 22N12 is fulfilled after an eligible vehicle's Flexplate, Transmission Fluid Pump, and Torque Converter are replaced, after a rattling-symptom-based inspection reveals the originally installed Flexplate to be cracked, within the 100% coverage/50% coverage/time/distance Program Terms described below... United States CSP 22N12 Canada CSP 22N12 Good luck! 2 Quote Link to comment Share on other sites More sharing options...
DrivingofftheEdge Posted July 16, 2023 Report Share Posted July 16, 2023 Ok so my 2017 with 67k on it has 33k and 3 years to crack. Quote Link to comment Share on other sites More sharing options...
luxpow Posted July 5, 2024 Report Share Posted July 5, 2024 What does Ford replace the flexplate with ? the exact same type or something with better material/quality ? i.e. are the chances of same thing happening again reduced or same ? Quote Link to comment Share on other sites More sharing options...
Haz Posted July 6, 2024 Report Share Posted July 6, 2024 (edited) The CSP-designated replacement flexplate (1S7Z-6375-D) is shown as replacing two previous flexplate part numbers (1L8Z-6375-AA and 1S7Z-6375-B). So, engineering improvement (EI) changes to the previous part numbers have likely occurred. Good luck! Edited July 6, 2024 by Haz 2 Quote Link to comment Share on other sites More sharing options...
DrivingofftheEdge Posted 8 hours ago Report Share Posted 8 hours ago So it happened, the flywheel cracked sent it to the dealership. After playing phone tag, I finally get ahold of them and they said no loaner, ford says release it back to you because parts are on backorder. 1. Is this bullshit, shouldn't I get a loaner especially since they said a few days ago that they didnt want to give us the car back this way? 2. Should I call another dealer and see what they say 3.is there anyway to get in touch with corporate because this is 100% unacceptable and 4.if we drive it like this will it destroy the transmission or engine? Quote Link to comment Share on other sites More sharing options...
omar302 Posted 6 hours ago Report Share Posted 6 hours ago 2 hours ago, DrivingofftheEdge said: shouldn't I get a loaner especially since they said a few days ago that they didnt want to give us the car back this way? 2. Should I call another dealer and see what they say As per the satisfaction notice attached in the first post, 2 days rental is covered. If parts are not available, the dealer should contact Ford for approval. RENTAL VEHICLES • PASS INSPECTION: Vehicles that pass the inspection (flexplate is not cracked) are NOT affected and are not approved for rental vehicles. Refer to the 22N12 technical instructions for additional information. • FAIL INSPECTION, Parts are available: Vehicles that fail the inspection (flexplate is cracked) are pre-approved for up to two days for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than two rental day(s) is required from the SSSC via the SSSC Web Contact Site. o If Parts are NOT available, contact SSSC for consideration and approval: ✓ Flexplate, transmission fluid pump, or torque converter is on back-order. - An aftermarket torque converter may be purchased if the Ford part number is on back-order. ✓ PARTS ESCALATION PROCESS (Vehicle Off Road) process has been followed and COPIS ticket with VOR flagged has been submitted. ✓ Prior approval is required from the SSSC, submit contact type long-term rental for consideration and approval if appropriate. • A ten-digit prior-approval code is required from the SSSC for rental vehicles, a new approval code is required from SSSC every 30 days. • If rental vehicles are needed beyond March 31, 2023, dealers will have to contact SSSC for an extension. • Follow Extended Service Plan (ESP) guidelines for dollar amounts. Prior approval is required from the SSSC. 1 Quote Link to comment Share on other sites More sharing options...
DrivingofftheEdge Posted 3 hours ago Report Share Posted 3 hours ago These C suckers just dropped my broken car off at my house, no paperwork, no phone calls or explanation. NOTHING!!! Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.