FordService

Hey, hey, hey, Ford Fam! I’ll be out of the office September 07, 2015. I will return on Tues, September 08, 2015. I hope you all have a wonderful Labor Day! Tricia

Welcome the community, Leafsgal! Thanks for reaching out to me. My name is Tricia, and I’m the U.S. Ford Customer Service Representative. WWWPerfA_ZN0W is correct. Since you’re in Canada, please contact my FordServiceCA colleagues here. They’ll be happy to assist with any question or concerns. Have a great day! Tricia

Thanks for the update, zackp. I'm back from my vacation, and glad to learn that the dealer resolved your concern! Issuing a TSB is outside of my scope but this is where our certified technicians come into play. The engineering department complies information from our techs which helps them identity any symptoms that become trending concerns. At that time, they work to create solutions to provide the dealers. Let me document your product feedback. Please PM your full name, VIN, mileage, dealer, and best daytime phone number. I'll make sure it's noted! Tricia

You’re welcome, Luckychance. Thanks for keeping us posted, and I replied to your PM. Please check your inbox, if you haven't already. Enjoy the rest of your day. Tricia

Hey zackp, Have you been to your local Ford Dealer for this concern? I recommend making an appointment here. In addition, PM your full name, phone number, VIN, and the dealer's name; I'll get you connected with your regional customer service manager, who'll work with you and the service advisors to come to a solution. Thanks, Todd

Good afternoon Shannon Pauley, Welcome to the forum! I'm Todd, one of a few Ford reps here on the board. I'm going to look into this further. What's your current mileage, and preferred servicing dealership? Todd

Hi MikeCopelin, If you need parts for this repair, be sure to check out Ford Parts here. Additionally, I'll get your vehicle feedback documented; just send over a PM with your full name, phone number, and VIN. Todd

It is indeed, WWWPerfA_ZN0W! I'm helping out while Tricia is on vacation. It's good to be seen! Todd

Hi Daddy_ja, Are you still experiencing this concern? I recommend bringing your Edge by the local Ford Dealer for diagnosis and repair. You may locate one here. Let me know if you have questions. Good evening gottagetchemall, I recommend a second opinion with another Ford Dealer in your area. Sometimes a fresh set of eyes is all that's needed. You may find one here. Thanks, Todd

You’re very welcome, cpmorey. Thanks for sharing the great news, and have a wonderful night! Tricia

I will, and thank you very much, WWWPerfA_ZN0W! Tricia

Yes, kudos to you, and welcome to the community, Big Matt! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be here to answer any questions or concerns. Enjoy the new ride, and have a great day! Tricia

Hello JOEHIO, Lincoln vehicles are not my area of expertise but I’ll be happy to guide you in the right direction. If you have any questions or concerns, I recommend calling our Lincoln Customer Relationship Center. Their number is 1-800-521-4140. The customer service representatives will be happy to assist! Tricia

Hello Everyone, It’s time for a vacation so off I go! I’ll be out of the office July 30, 2015. I will return on Friday, August 07, 2015. Have no fear; while I’m gone my wonderful colleagues will be happy to assist with any questions or concerns. Try not to miss me too much, and have a great day! Tricia

Welcome to the community, Norm! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. If you ever have any questions or concerns about your vehicle, don’t hesitate to reach out to my FordServiceCA colleagues here. They will be happy to lend a hand. Enjoy your new ride, and have a great evening! Tricia

Hello everyone, I’m so glad to learn of the great news, and thanks for sharing! I'm only a PM away, if you need me. Supersoaker, Do you have a case number by chance? If so, please PM it to me, and I’ll be happy to add this inquiry to your file. Tricia

tamugrad2013, Please keep me posted, and if you need anything just give me a shout! Welcome to the community, dassa! As WWWPerfA_ZN0W stated, my name is Tricia. I’m the U.S. Ford Customer Service Representative. Let me document your dealer experience. Please private message (PM) your full name, VIN, mileage, dealer, and best daytime phone number. I’ll get it noted! Tricia

Hi Ford Fam, I'm seeing more concerns posted, and I'm here to lend a hand! I want to make sure this information did not get lost amongst the other post so here's a little reminder, plus updates from post #182: Hello everyone, I just wanted to make another post in regards to this concern. Please contact me if your vehicle is experiencing this symptom and it has not been escalated. I'll need for you to PM me your full name, VIN, mileage, dealer, and best daytime phone number. I'll be happy to loop in a customer service manager for your region to assist. If you live in Canada, please don’t hesitate to reach out to my FordServiceCA colleagues here. They will be happy to get the ball rolling! In the meantime, you will be receiving an "Owner's Letter" in the mail shortly, if you haven't already. It will explain the next steps. I'll be happy to provide the updated info here: To help avoid damage that may be caused by a water leak into the interior of your vehicle, please avoid car washes and exposure to rain or water until you have this service completed. If possible, park in a garage or covered area when rain is expected. Please call your dealer without delay and request a service date for Customer Satisfaction Program 15B21 as soon as possible. Provide the dealer with the Vehicle Identification Number (VIN) of your vehicle. The VIN is printed near your name at the beginning of this letter. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this service action completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this service action performed on a timely basis. Therefore, please have this service action performed as soon as possible. Lastly, FLEET OWNERS: If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you. Representatives are available Monday through Friday: 8:00AM - 8:00PM (Eastern Time). You may also contact us through the Internet at www.fleet.ford.com. I'll be here to assist throughout the process so don't hesitate to reach out to me! Hey guys, Thanks for sharing the great news, and I'm glad to learn that the dealer resolved your concerns. If you have any questions, just give me a shout! Tricia

Hello HAT, Thanks for the mention, and for sharing the great news! Macbwt, Please PM the information I requested in post # 77, and I’ll look into the available options to assist. Hey guys, I replied. Please check your inbox when you get a chance! Tricia

Hello 2011edgese, Please PM your VIN along with your mileage. I’ll take a look! Tricia

Hey guys, First of all, I want to welcome all the new members to the neighborhood! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be here to assist with any questions or concerns. If your vehicle is experiencing this symptom, please PM your full name, VIN, mileage, dealer, and best daytime phone number. I’ll be happy to check my resources on this end! If you live in Canada, please don’t hesitate to reach out to my FordServiceCA colleagues here. They will be happy to lend a hand. Tricia

Hello everyone, If your vehicle is experiencing these symptoms please PM the information I requested in post #182. Also, if you need to get in contact with your customer service manager, I’ll be happy to get you connected. Be sure to include your case number in the PM. I’m here to document your feedback, escalate your concerns, and work towards a solution. Tricia

Hello Ford Family, First of all, I want to welcome all the new members to the community! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be here to assist with any questions or concerns. Hello everyone, I just wanted to make another post in regards to this concern. Please contact me if your vehicle is experiencing this symptom and it has not been escalated. I’ll need for you to PM me your full name, VIN, mileage, dealer, and best daytime phone number. I’ll be happy to loop in a customer service manager for your region to assist. In the meantime, you will be receiving an “Owner’s Letter” in the mail shortly, if you haven’t already. It will explain the next steps. I’ll be happy to provide that info here: Please call your dealer without delay and request a service date for Customer Satisfaction Program 15B21. Provide the dealer with the VIN. If you do not already have a servicing dealer, you can access www.Fordowner.com for dealer addresses, maps, and driving instructions. Ford Motor Company wants you to have this service action completed on your vehicle. The vehicle owner is responsible for making arrangements to have the work completed. Ford Motor Company can deny coverage for any vehicle damage that may result from the failure to have this service action performed on a timely basis. Therefore, please have this service action performed as soon as possible. Lastly, FLEET OWNERS: If you still have concerns, please contact the Fleet Customer Information Center at 1-800-34-FLEET, Option #3 and one of our representatives will be happy to assist you. Representatives are available Monday through Friday: 8:00AM - 8:00PM (Eastern Time). You may also contact us through the Internet at www.fleet.ford.com. I’ll be here to assist throughout the process so don’t hesitate to reach out to me! Hey guys, Have you been contacted, and do you have a case number by chance? I’ll be happy to look into this further. Hello benk777, How did it go at the dealer? Was this concern resolved? Supersoaker, Is your Edge still experiencing this symptom? Thanks for the update, WingNut. If you need anything, I’ll be here! Tricia

Hello everyone, I’ll be out of the office July 10, 2015. I will return on Monday, July 13, 2015. If you need assistance with anything, just give us a shout. My awesome team members will be here to lend a hand! Tricia

Hello Ford Fam, I’ll be out of the office July 03, 2015. I will return on Monday, July 06, 2015. It’s time to celebrate! Let’s eat plenty of food, be merry, and enjoy the holiday with our loved ones. Have a wonderful 4th of July! Tricia