FordService

dshamer, I agree with WWWPerfA_ZN0W. Keep an eye on it, and don’t hesitate to take it back to the dealer if the symptoms persist. You also have the option to take your vehicle to another Ford Dealer to seek a second opinion. If you decide to go with another dealer, I recommend contacting the Lincoln Customer Relationship Center again to have them look into available options to assist. Tricia

Hello dbomb343, My name is Tricia, and I’m the other U.S. Ford Customer Service Representative on this forum. I agree with WWWPerfA_ZN0W. I’m glad to learn that your dealer is taking good care of you! Don’t hesitate to reach out to us if you have any questions or concerns in the future, and welcome to the community! Tricia

Let me know how your dealer visit goes, dbomb343, along with your updated mileage, and I can check out some options. Meagan

Hi rickmc, Any updates on the battery? Please let me know, so I can see how to best assist. Meagan

Glad to read your dealer's taking great care of you, Shadrack. Don't hesitate to reach out if you need me. Hey dshamer, Have you tried contacting our Lincoln Customer Relationship Center about this? Their number is 1-800-521-4140. Nick

Hey danib1227, Have you had a chance to speak with your Ford Dealer about the concern you're experiencing? What's the current mileage on your Edge? Nick

Thanks for sending Perk our way, Jackie! Our pleasure, Perk! Always happy to help. Hey sarflipped, Congrats on your order! Have you reached out to our Ford Canada Rep, Nikki, to provide you with order status updates? You can reach her here. Nick

Hey chrissnow, Once again, I’m glad to learn that all that your dealer is taking good care of you, and thanks for sharing the great news! WWWPerfA_ZN0W, It’s always good to read about the success stories and feel the love! Tricia

Congrats, and welcome to the community, Perk! Thanks for reaching out to me. Akirby is correct; you can request a DORA from your sales manager at the dealer. I have some details on your order, please check your inbox, and let me know if you have any further questions. Hey JACKIE, Check in with me anytime, I’ll be happy to give you the latest update! Tricia

Welcome to the community, Mooney6959! Thanks for reaching out to me, I replied, and please check your inbox. Let me know if you have any further questions! Tricia

Thank you, rwf78155. That compliment just made my Friday totally awesome! Tricia

You’re welcome, twodips. I've escalated your case, and let me know if you have any questions. Tricia

Congrats everyone! For those that may not know me, my name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be happy to track your orders! Please PM your VIN, dealer code and order number. If you live in Canada, please contact my FordServiceCA colleagues here, and PM the same info. They will be happy to lend a hand! Tricia

Janet Willard, Thanks for the update, and please check your inbox if you haven’t already. Let me know how it goes on Friday! Tricia

Hey chrissnow, I’m glad to learn of the great news, just like WWWPerfA_ZN0W. Thanks for coming back and sharing with us, and enjoy the rest of your week! Tricia

Hello twodips, Let me get this escalated. Please PM your full name, VIN, dealer, and best daytime phone number. I’ll loop in a customer service manager for your region to assist. WWWPerfA_ZN0W, I appreciate the mention, and have a great day! Tricia

You’re welcome, wlepse. I replied and please check your inbox. Let me know if you have any further questions. Tricia

Wlepse, I replied to your PM. Please check your inbox, and send over the requested info. I’ll get this escalated! WWWPerfA_ZN0W, Thanks for the mention, and I’m on it! Have a great week. Tricia

Welcome to the community, chrissnow! As WWWPerfA_ZN0W stated, my name is Tricia, and I’m the U.S. Ford Customer Service Representative. Thanks for reaching out to me, and I replied to your PM. You’re on the right track by contacting your Ford Dealer and having it diagnosed. Since your vehicle is out of the new-vehicle limited warranty, be sure to speak with your service manager, as he is in the best position to ensure a proper diagnosis, and will be able to provide available options and/or coverage for any work needed. You can check in the Warranty Guide, on page 19. It's available online here, and it will list what is covered under the “Emission Warranties for Cars." The service manager at the dealer can also confirm coverage as well. Tricia

Hello LEIGH4445, I’m glad to learn that everyone is okay. You’re on the right track by contacting your Ford Dealer and having it towed to get diagnosed. Since your vehicle is out of the new-vehicle limited warranty, be sure to speak with your service manager, as he is in the best position to provide available options and/or coverage for any work needed. Your fellow forum member’s macbwt and WWWPerfA_ZN0W had a great suggestion as well. I also recommend seeking a second opinion from another dealership, if you decide to discontinue working with your current dealer. Thanks for the mention, guys. I’ll be here if you have any further questions. Tricia

Let me get this escalated, wlepse. Please PM your full name, VIN, dealer, and best daytime phone number. I’ll loop in a customer service manager for your region to assist. Tricia

Thanks for follow-up PM, olftboy. I replied and please check your inbox. Let me know if you have any further questions. Tricia

wlepse, Let me look into this further. What’s the current mileage on your Edge? xK317Hx, Was your concern resolved? If not, I’ll be happy to check my resources on this end. Which model year is your Edge, and what’s the current mileage? macbwt, Thanks for the mention, and enjoy the rest of your day! factor99, I’m glad to learn that all is well your way, and thanks for sharing. If you have any concerns in the future, don’t hesitate to reach out to my FordServiceCA colleagues here: http://www.fordedgeforum.com/user/32485-fordserviceca/. They will be happy to lend a hand! WWWPerfA_ZN0W, I appreciate the reference, and have a great Monday! Tricia

Hello Olftboy, Let me document your dealer experience. Please PM your full name, VIN, mileage, dealer, and best daytime phone number. I’ll make sure it’s noted! Hey guys, Thanks for the mention, and have a great weekend! Tricia

Welcome to the forum, Tim! Have you had a chance to set up an appointment with your dealer? Please let me know, along with your mileage, and I'll check out some options. Meagan