FordService

Hi sheldoncap, I want to look into this further. Do you have a case number from when you spoke with a rep over the phone? If not, please send me your VIN via PM, and I'll check this out. Meagan

Hi LisaS82, Have you had this repaired since your last post on this? Please let me know, along with your updated mileage, and I'll check out some additional options. Meagan

HI Mark, Have you had a chance to visit your dealer on this? Please let me know, along with your mileage, and I'll see how to best assist. Meagan

You're more than welcome! Meagan

Hi laker, How many miles do you have on your Edge? Please let me know, so I can see how to best assist. Meagan

Thanks for following-up. Please send me a private message with your VIN, best daytime phone number, full name, and dealer name/location. I'll check out some options. Meagan

Hey Ford Fam, As you can see we have steered away from our vintage avatar look and following the footsteps of our FordServiceCA colleague’s sleek and modern logo. We clean up nicely, don’t you think? Let us know if you need anything! Tricia

Hi macbwt, I see your latest post mentions an appointment set for Friday. Please let me know how it goes, along with your mileage. I'll check out some additional assistance. Meagan

Welcome to the forum, ccmom! After your post, were you able to head to the dealer to have this looked into? Please let me know if they were able to resolve this and if it's reoccurred since. Meagan

Dropping some knowledge! From your Owner Guide: To close the panoramic Vista Roof™ and power sunshades: Pull the control down and release. The glass panel will stop at the “express close” position. Firmly pull the control again and hold to fully close the Vista Roof™. Pull the control down and release to close the sunshades to the “express close” position. Firmly pull the control again and hold to fully close the front and rear sunshades. Meagan

You’re very welcome, MtnMrksmn! Smile, tomorrow is Friday. Tricia

Congrats, and welcome to the community, MtnMrksmn! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be here to assist with any questions or concerns. Also, don’t hesitate to contact the local Ford Dealer if you have inquiries about your warranty. The Ford Owner website is a great resource, and it gives you the ability to schedule service, take advantage of great offers/rebates, and the list goes on! If you haven’t checked it out yet, just click here. I hope the wait doesn’t take too long but don’t worry we will be here to keep you company! Tricia

Don’t worry, help is on the way, TimDuprey! I sent you a private message. Please check your inbox. Also, to protect your privacy please delete the post that has email address. Tricia

WWWPerfA_ZN0W, I’m back, and I hope you had a wonderful weekend! Tricia

TimDuprey, Let me get this escalated. Please PM your full name, VIN, dealer, and best daytime phone number. I’ll loop in a customer service manager for your region to assist! Tricia

Have you been back to your dealer to have this looked at? Please let me know, along with your mileage. Meagan

Welcome to the forum! Tricia is the main Customer Service Rep on the forum, and I'm her back up. Feel free to reach out if you have any questions. Meagan

Thanks! Meagan

Have you already been to the dealer to have this taken care of? I want to see how I can best assist. Meagan

Hi Tim, I like how you think. Forums generally aren't Ford affiliated, so I'm not sure that's an option. I'll be happy to look into your concern further; what's your mileage? Meagan

Hi everyone! My name is Meagan, and I'll be popping in on occasion to help out Tricia. Meagan

Hi everyone, I’ll be out of the office tomorrow, Friday February 20, 2015. I will return on Monday, February 23, 2015. Have a great weekend! Tricia

Welcome to the community, Twodips! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be happy to look into this further. Please PM your full name, VIN, current mileage, dealer, and best daytime phone number. As always thanks for the mention, WWWPerfA_ZN0W! Have a wonderful day! Tricia

Welcome to the neighborhood, larrynuyen! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be happy to look into this further. Have you consider seeking a second opinion from another Ford Dealer? In the meantime, let me get this escalated. Please private message your full name, VIN, preferred dealer, and best daytime phone number. I’ll loop in a customer service manager for your region to assist. WWWPerfA_ZN0W, Thanks for the heads-up, and I’ll see what I can do! Welcome to the community, nrayfield! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. Since you are in Canada, let’s get you connected with my FordServiceCA colleagues. Please private message them your odometer reading, and they’ll be happy to look into available options to assist! Tricia

Welcome to the community, TimDuprey! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. Let me look into this further. What’s the mileage on your Edge? Janet Willard, Don’t worry, I’ll private message you! Tricia