FordService

Welcome to the community, Boston! I’m the U.S. Ford Customer Service Representative on this forum, and my name is Tricia. Let me lend a hand, and add-on to what akirby said. If your keys are lost or stolen and an extra key is not available, you may have to have your vehicle towed to a Ford Dealership. Vehicles key codes for the past ten model years may be obtained from your dealership to allow the dealership to cut a new key without having a current key available to copy. For security reasons, this information can only be provided to you in person by visiting the dealership. Once at the dealership, you will be required to produce two pieces of information: -Personal Identification such as a valid Driver's License or a state-issued picture I.D. -Vehicle documentation with the Vehicle Identification Number (VIN) and the name of the person seeking the key codes. Examples could include: a current Vehicle Registration, current Certificate of Automobile Insurance, Vehicle Title, or Bill of Sale. I’ll be here if you need me! Tricia

Welcome to the community, Machan! I’m the U.S. Ford Customer Service Representative on this forum, and my name is Tricia. If you ever need assistance with your vehicle, don’t hesitate to contact Ford Middle East at +971 (0) 4-332-6084 or via email at: menacac@ford.com. They’ll be happy to lend a hand. Tricia

Welcome to the community, I<3MyFordEdge! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be here to lend a hand with any questions or concerns. If you haven’t already, go take a peek at our Ford Social site here. Become part of the community, share pics of your ride, ideas, and stories. Our site has a new look but it’s easy. All you need to do is log in/register at the top right-hand corner of the page, select the post icon, and click the activity you want to perform! Tricia

Hello Janet Willard, Let me get this escalated. Please private message your full name, VIN, preferred dealer, and best daytime phone number. I’ll loop in a customer service manager for your region to assist. Tricia

Welcome to the community, Janet Willard! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. Let me look into this further. What’s the mileage on your Edge? macbwt, Thanks for the mention, and the heads-up. I’ll see what I can do! Hey guys, As always, I love the support that you all give each other. I’m spreading some love your way, by helping you save some cash on future maintenance here. The Ford Owner website gives you the ability to schedule service, take advantage of great offers/rebates, and much more. Let me know if you need anything! Tricia

Congrats and welcome to the community, Gary W! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be here to assist with any questions or concerns. I just want to reiterate certain areas where I may not be able to add much assistance: older/high-mileage vehicles, details about future vehicles that aren’t yet made public, vehicle modifications, and questions/concerns about in-vehicle technology. Don’t forget to check out the Ford Owner website. It’s a great resource to find out more about your ride. Tricia

You’re very welcome, cds71. The wait is always the hardest part but my FordServiceCA colleagues will help you throughout the process! Tricia

Congrats and welcome to the community, cds71! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. If you have any questions or concerns, don’t hesitate to reach out to my FordServiceCA colleagues. They’ll be happy to lend a hand, and track your order! You can contact them here: http://www.fordedgeforum.com/user/32485-fordserviceca/]. Stay warm, and enjoy the rest of your day! Tricia

You’re welcome, Wendy Shinyo Haylett. I replied, and please check your inbox. Let me know if you need anything else! Tricia

Wendy Shinyo Haylett, Let me get this escalated. Please PM your full name, VIN, dealer, and best daytime phone number. I’ll loop in a customer service manager for your region to assist! Tricia

Thank you, and you’re very welcome, Tjames557. Just give me a shout if you need anything! Tricia

Welcome to the community, Don Diestas and Extreme Autobody! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’m here to lend a hand if you have any questions or concerns. Don Diestas, Which model year is your Edge, and what’s the current mileage? I agree with WWWPerfA_ZN0W, and I’m glad to learn that your dealer is taking care of your means of transportation. Please continue to keep us posted! Extreme Autobody, BreWen1111 is correct. Your dealer can check and see which recalls apply to your vehicle or you can also check this information online. To check for recalls click here. All you need to do is plug-in your VIN. You are also welcomed to seek a second opinion from another Ford Dealer. I'll be here if you have any more questions. Tricia

Hello Wendy Shinyo Haylett, My name is Tricia, and I’m the U.S. Ford Customer Service Representative. Let me look into this further. What’s the current mileage? I agree with WWWPerfA_ZN0W and akirby. Taking your Edge to another Ford Dealer to seek a second opinion is a great suggestion. Tricia

Welcome to the community, Taylorman100! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be here to assist with any questions or concerns. The Ford Owner website is a great resource. Learn more about your Edge by watching the “Vehicle How-To Videos.” Explore by clicking here, and then select watch videos. I’m happy to learn that you absolutely love your new ride, and give me a shout if you need me! Tricia

Welcome to the community, AZDiddy! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be here to assist with any questions or concerns. I agree with WWWPerfA_ZN0W. Your new Edge looks amazing in your driveway. Congrats, and don’t hesitate to contact me if you need anything! Tricia

She is a beauty, Tjames557. Congrats, and welcome to the community! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be here to assist with any questions or concerns. Our Ford Owner website is a great resource. Learn more about your Edge by watching the “Vehicle How-To Videos.” Explore by clicking here, and select watch videos. I’ll be here if you need me, and have a great day! Tricia

Congrats and welcome to the community, eligahsedge! My name is Tricia, and I’m the U.S. Ford Customer Service Representative. I’ll be here to assist with any questions or concerns. I just want to reiterate certain areas where I may not be able to add much assistance: older/high-mileage vehicles, details about future vehicles that aren’t yet made public, vehicle modifications, and questions/concerns about in-vehicle technology. Don’t forget to check out the Ford Owner website. It’s a great resource to find out more about your new ride. Tricia

You’re very welcome, gmfranco88. Yes, definitely give me a shout if you need me, and have a great day! Tricia

Great choice, and welcome to the community, gmfranco88! My name is Tricia, and I’m the Ford Customer Service Representative on this forum. I’ll be here to assist with any questions or concerns. Don’t forget to check out the Ford Owner website. It’s a great resource to reference while you are getting acquainted with your new partner in crime! I’ll be here if you need me, and have a great weekend! Tricia

Congrats and welcome to the community, cinnimonedge! My name is Tricia, and I’m the Ford Customer Service Representative on this forum. I’ll be here to assist with any questions or concerns. When you get a chance, take a peek at our Ford Owner website, and check out the awesome “Vehicle How-To Videos.” All you have to do is plug-in your vehicle info and explore. Have a great weekend! Tricia

Congrats and welcome to the neighborhood, Manco-Capac! My name is Tricia, and I’m the U.S. Ford Customer Service Representative on this forum. Don’t hesitate to reach out to me if you have any questions or concerns. I’ll be happy to lend a hand! Hey guys, You totally rock, because you’re so supportive and informative! If you haven’t viewed the”Care and Maintenance Tips” on the Ford Owner website, please go check it out! Keep your Edge running like new by clicking here: http://owner.ford.com/servlet/ContentServer?pagename=Owner/Page/CareMaintenanceIndexPage I'm only a PM away if you need me! Tricia

Welcome and congrats, elijahbird7! My name is Tricia, and I’m the U.S. Ford Customer Service Representative on this forum. I’m glad to learn that all is well your way! If you ever have questions or need assistance with your MKX, please contact our Lincoln Customer Relationship Center at Phone: 1-800-521-4140. Hours of Operation are 8:00 a.m. - 8:00 p.m. EST (Monday-Friday) / 9:00 a.m. - 5:30 p.m. EST (Saturday). Our representatives will be happy to look into your concern! Tricia

Welcome and congrats, 1st American car! My name is Tricia, and I’m the U.S. Ford Customer Service Representative on this forum. Don’t hesitate to reach out to me if you have any questions or concerns. I’ll be delighted to help! Tricia

Congrats and welcome to the neighborhood, thom6998! I’m the Ford Customer Service Representative on this forum, and my name is Tricia. I’ll be here to answer any questions or concerns. As rwf78155 mentioned, we also have Rebecca with our FordIVTteam. Don’t hesitate to reach out to her for inquiries dealing with in-vehicle technology. Click here to get connected. Enjoy your new ride! Tricia

Welcome to the community, ahanna! Thanks for reaching out to me, and please continue to work with your customer service manager to reach a resolution. I’ll be here if you need anything! I’m extending a warm welcome to you as well, No more fords! My name is Tricia; I’m the Ford Customer Service Representative on this forum. Let me lend a hand. Please PM your full name, VIN, preferred dealer, and best daytime phone number. I’ll get this escalated. I agree with WWWPerfA_ZN0W. Have you considered taking your Edge to another Ford Dealer? Tricia