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Ford ST SUV experience


dajo2012

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  • 4 months later...
5 hours ago, DnH said:

New member here... We actually just went to the Edge/ Explorer ST SUV driving Experience last week in Park City. It as great!

I went to the school last Wednesday in Asheville. Fun to abuse a car just like mine.  Worth going to, would like to have had more time on the track, day is only so long. Does't seem to be much interest here on the forum.

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I wanted to go but only the Park City location was open at the time and its pretty far from CT. There aren't many flights and flight times mean I would have had to spend 2 extra days out there. Driving was not an option as the drive would take longer than the entire event. 

 

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  • 3 months later...

Please try to get your instructor to discuss using the shift paddles to achieve acceptable  2nd to 3rd to 4th  shifts under moderate acceleration in the sport mode.  My car appears to skip 3rd with unacceptable flare and delay before going into 4th.  Try the shifting scenario with your car and see how transmission performs.  Could be that several of us members  have a nondisclosed (by Ford Performance) problem with our shift program or transmissions.   Perhaps the problem was fixed for 2020s.  Thank you.

 

4 hours ago, svlaming said:

Going in two weeks to the Park City one, can't wait 

 

 

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  • 3 months later...
  • 2 months later...
2 hours ago, todd92 said:

We're going in 3 weeks to Asheville.  So far only some group get together the night before is cancelled.

 

Looking forward to your feedback, post the trip.

We have been to Ashville before, and did the Biltmore tour, too. So, not a long trip to Ashville from home (Kennesaw, GA)... 

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If possible, please ask your instructor to demonstrate using the paddle shifters in the Sport Mode.   In particular the 2nd to 3rd and 3rd to 4th gear shifts.  If you haven't tried paddle shifting in the Sport Mode, you should do so before you go.   Please let me know how it works for you.   I have a 2019 and can not achieve acceptable shifts.  I get combinations of bucks, 3rd gear skips and 3rd gear flares.  I would also be interested in how  the instructor responds.

Thank you 

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  • 4 weeks later...
6 hours ago, todd92 said:

Sport mode with manual shifting was used extensively.  All of the ST's were 2019's.  No one had any shift complaints.  Sorry, can't help you.

Thanks for your response.  Did you start in 1st gear and upshift sequentially  through all the gears, skipping no gears?  If so, were there any trick in making the 2nd to 3rd and 3rd yo 4th gear shifts?   At what RPM were you shifting?  Were you holding the gas pedal to the floor or anything like that?   My service manager tried it on a new 2020 ST on his lot and said it exhibited the weirdness. 

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2 hours ago, todd92 said:

Shifted at all RPM points, often.  Full throttle, part throttle.  Started out in 1.  Our 2020 at home shifts fine, too.  Have you had the TSB's done?

I really don't understand.  I had TSB 20-2190 flashed on 7/15/2020.  I believe that is the latest TSB.  If anyone knows different, please let me know.  Last month when I had the service manager do a ride along with me so I could demonstrate the the shifting problem, he verified that the latest TSB had been flashed.  Maybe I should ask him to reflash the TTSB in light of the information you have provided.  Any ideas? Thanks again.

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The only issue is 2nd gear is too close to 3rd.  If you're running through the gears at full throttle from 1st, 2nd gear is at redline in an instant, require an almost immediate shift.  Ford agrees, since they reprogrammed the 2021 transmission to eliminate 2nd gear.  Hopefully this software fix will become available for 19-20 models.

 

Next time I drive the car I'll try double clicking the upshift paddle to see if I can fool the transmission into skipping 2nd manually.

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38 minutes ago, todd92 said:

The only issue is 2nd gear is too close to 3rd.  If you're running through the gears at full throttle from 1st, 2nd gear is at redline in an instant, require an almost immediate shift.  Ford agrees, since they reprogrammed the 2021 transmission to eliminate 2nd gear.  Hopefully this software fix will become available for 19-20 models.

 

Next time I drive the car I'll try double clicking the upshift paddle to see if I can fool the transmission into skipping 2nd manually.

Thank you.  I agree about 2nd and 3rd gears being too close.  The ST Supplement that comes in the Edge Owners Manual states in a NOTE, "SelectShift does not automatically upshift, even if the  engine is approaching the RPM limit, unless the accelerator pedal is at full travel".  Was the automatic upshift at full throttle demonstrated?  The same NOTE contains the following statement immediately following the automatic upshift statement, "Take note of the shift indicator lamp, which alerts you when to shift to help you achieve the optimum level of efficiency and fuel economy".  What lamp are they talking about.  I see a flashing lamp indicating  when to downshift or not to upshift ( the RPM is too low), but nothing about when to upshift.  I was hoping the lamp would help with the shifts, but I don't know what lamp they are talking about.  I have been requesting that Ford allow me to discuss my paddle shift issue with a knowledgeable person, but they won't do it.  I have asked to have a meeting with field service but Ford won't do it.  Ford will not even acknowledge my concern.  It is as Ford is trying to cover it up, noting the  2021ST change . My dealer has been trying to contact a knowledgeable person to get information for me and is having the same problem.  I contact Customer Service and I am told to see the dealer which I have already done.  I have called the telephone number provided in the ST supplement and on the ST experience letter, stating " If you have any questions or concerns regarding your Edge ST, please call...." several times.  I have communicated with 3 different people and no one was familiar with the Edge ST.  I finally spoke to one person and complained that I had been trying to have an ST concern addressed for more than a year. I asked if I could send an email describing the concern.  He spoke to his supervisor and provided an email address.  I sent the email and received a confirmation letter stating that I would be contacted in 3 to 5 days.  I  called again since I was not contacted after 7 days and the person that I spoke with said he would follow up.  I have attached the follow up email from the individuals supervisor.  Ford still is not acknowledging my concern.  In my email I tried to give Ford a way out.  I asked, what is the intended use of the paddle shifters in the 2019 Edge ST? and where are instructions for using the paddle shifters for the intended use?.  

Any suggestions on what if anything I should do next?  Maybe I should consider that my car has a unique problem (even though by reading this forum, I know it is not true) and take my car to the dealer and ask them to fix the paddle shifters under warranty.  Perhaps the dealer would arrange for field service.?

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