After having a few serious issues with my 2021 ST, I decided too purchased an extended warranty. 8 Year/60K, I only drive about 5K a year. I called ford corporate to verify the warranty and kept a copy of the transcript. I have heard too many stories of people having issues right out of warranty, it gave me piece of mind, and I am glad I did it. I hope I never have to use it; I hope my dealer goes to bat for me if I ever do.
So sad to see dealers take advantage of their own customers.
Sorry to hear this was such a headache. Glad to hear you got it mostly resolved.
Sad to say but it seemes, more recently, we (the customer) need to fight more and also do the job of some customer service companies. I've had to do my own research and stuff, than call back and hand it them "here i did your job".
Haverhill Ford (now part of Autofair i see) is another that was written off. It was many years ago and I am sure things changed. Haverhill is also pushing 1.5hrs from me so kind of forgot about them.
I don't think I mentioned it here, but if needed, be weary of and keep an eye open if dealing with Exeter or Hampton Ford (last I knew they were owned by the same guy). I keep forgetting they are there untill I actually drive by them
This problem seems to happen with many Fords. My battery is almost 6 years old now. I have had the symptoms for about a year now. No start stop, radio powers off, no Fordpass, no keyless entry, etc. However, AGM batteries do a better job at hiding symptoms of a bad battery than lead acid. An old AGM battery will still start the car, but the battery will be very slow to accept charge.
Some battery testers can be fooled by AGM batteries. Conductance testers estimate battery health by sending a tiny AC signal into the battery. AGM batteries will often show normal voltage, okay conductance, and acceptable internal resistance even when the battery is old and nearly worn out. Battery testers that actually put a real load on the battery will reveal the true battery health.
The Edge is equipped with a slightly smaller H6 battery, while the Lincoln Nautilus is equipped with a slightly larger H7 battery.
When testing, what does the ambient air temperature value show in the live data? The heater may be commanded on if the ambient temperature is below 5°C
(41°F).
I did mine as per that TSB - its a robust fix.
I had the collars in hand but they were too bulky for the available clearance around the shaft/tube - I had all the materials on hand to apply the TSB solution.