FordService

Congrats on your purchase, and welcome to the forum, JinElmo! My name is Tricia, and I’m your U.S. Ford Customer Service rep. Feel free to reach out to me if you have any questions or concerns. Save big on future maintenance here, and free up some cash to do some more holiday shopping! Have a wonderful day! Tricia

Salta Woods, Congrats on your purchase, and welcome to the forum! My name is Tricia, and I’m your U.S. Ford Customer Service rep. Feel free to reach out to me if you have any questions or concerns. I’ll be glad to help track your order! Please private message (PM) me either your VIN or the order # and dealer code. Once this info is received, I can provide the latest update on your special delivery. Have a great day! Tricia

Thanks for your teamwork, PaulSchott! Save big on future maintenance here, and free up some cash to do some holiday shopping! Thanks for sending your info, synthsound. I replied to your PM, and please check your inbox. Let me know if you need anything else, and have a great day! Tricia

Welcome to the forum, synthsound! My name is Tricia, and I am the Ford Service rep. I’ll like to get this escalated. Please PM your full name, VIN, dealer name, and best daytime phone number. Once this info is received, I’ll loop in a customer service manager for your region to assist. Have a great day! Tricia

Welcome to the forum, mparis! My name is Tricia, and I am the Ford Service rep. I’ll be here if you have any questions or concerns. I just want to reiterate certain areas where I may not be able to add much assistance: older/high-mileage vehicles, details about future vehicles that aren’t yet made public, vehicle modifications, and questions/concerns about in-vehicle technology. Were you able to get your Edge to start again? If not, I recommend having it towed to your local Ford Dealer to be diagnosed. Ask to speak with a service manager. He’ll be in the best position to look into any warranty, assistance, recalls, or customer satisfaction programs that may apply to your vehicle. Locate a dealer near you, and set up an appointment here. Have a great day! Tricia

Congrats and welcome to the forum, jiggie! My name is Tricia, and I am the Ford Service rep. I’ll be here if you have any questions or concerns. I just want to reiterate certain areas where I may not be able to add much assistance: older/high-mileage vehicles, details about future vehicles that aren’t yet made public, vehicle modifications, and questions/concerns about in-vehicle technology. The next time your Edge is due for routine maintenance check here to save big. Then again, you work for Ford, so I’m sure the deals are pretty sweet! Welcome again, and have a great day! Tricia

Congrats and welcome to the forum, Vexer! My name is Tricia, and I am the Ford Service rep. I’ll be here if you have any questions or concerns. Take advantage of some great deals for future maintenance here. Don’t forget to share pics with us! Tricia

Thanks for the mention, WWWPerfA_ZN0W. Enjoy the Thanksgiving leftovers! Hello Cnyle, I replied to your PM, and please check your inbox. Have a wonderful weekend! Tricia

You’re very welcome, guys. I had a wonderful time on Thanksgiving. I hope you did as well. TGIF and have a great weekend! Tricia

Congrats on your purchase and welcome to the forum, ZooShoveller! My name is Tricia, and I'm the Ford Service rep. I'll be here to assist you with any questions or concerns. In the meantime, enjoy your sweet ride! Thanks for welcoming our new member, Guys. I wanted to give y’all a heads up on the following: I will be out of the office tomorrow, Thursday November 27, 2014. I'll be returning on Friday, November 28, 2014. Don’t miss me too much, and Happy Thanksgiving! Tricia

Tomorrow is the day to have turkey, eat stuffing and get stuffed! I will be out of the office tomorrow, Thursday November 27, 2014. I'll be returning on Friday, November 28, 2014. Now, that's a great reason to be thankful, and I hope you all have a wonderful Thanksgiving! Tricia

Congrats on making your first post, guys! I’ll be glad to look into this further. Please answer the questions listed below: - Lindarwin, what’s the current mileage on your Escape? - cptchad1, what’s the current mileage, and which model year is your Escape? Once this info is received, I’ll research available options to assist. Have a great day! Tricia

Hey guys, Welcome to this awesome forum! My name is Tricia, and I'm the Ford Service rep. I'll be here to assist with any questions or concerns. I just want to reiterate certain areas where I may not be able to add much assistance: older/high-mileage vehicles, details about future vehicles that aren’t yet made public, vehicle modifications, and questions/concerns about in-vehicle technology. Enjoy the short work week! Tricia

Congrats on your purchase and welcome to the forum, Squidley! My name is Tricia, and I'm the Ford Service rep. I'll be here to assist you with any questions or concerns. In the meantime, tell your wife happy cruising! Tricia

Hello Slick56, I’ll like to look into this further. What’s the mileage on your vehicles? Once this info is received, I’ll see what I can do on my end. Have a great day! Tricia

Hey guys, I recommend setting an appointment with your local Ford Dealer. Locate a dealer near you, and set up an appointment here. What’s the current mileage on your vehicles? Once this info is received, I’ll look into available options to assist. WWWPerfA_ZN0W, Thanks for providing such great info! You rock, and have a great day! Tricia

Congrats on your purchase and welcome to the forum, SC_Sport_Pilot! We’re so glad that you guys are okay, and thanks for sharing your story. Lastly, I want to give a huge shout out to your Escape for keeping everyone safe! My name is Tricia, and I am the Ford Service rep. I’ll be here if you have any questions or concerns. Once again, we are glad to learn you and your wife were not harmed. Tricia

Congrats on your purchase, jeffcarl! Has your vehicle been delivered yet? If not, I’ll be happy to track your order and provide the latest updates. Please PM your order number/dealer code or VIN. Once this info is received, I’ll take a look at your order. Have a great day! Tricia

Welcome to the forum, brwarrior. Wow, she is a beauty, and congrats on your purchase! My name is Tricia, and I’m the U.S. Ford Customer Service rep. If you have concerns in the future, please don’t hesitate to reach out to me. I’ll be happy to look into all available options to assist. In the meantime, enjoy cruising in your new sweet ride! Tricia

EdgeOwner11, Is your Edge currently experiencing these symptoms? If so, please PM your full name, VIN, dealer name, in-depth details of vehicle symptoms, mileage, and best daytime phone number. Once this info is received I’ll loop in a CSM for your region. If not, I recommend holding on to all your receipts in case a recall or a customer satisfaction program is announced in the future. WWWPerfA_ZN0W, Thanks for the mention. I hope your day is going well. Have a wonderful week! Tricia

Thanks for the awesome update, PrinzII! I’ll gladly document your great dealer experience. Please PM your full name, VIN, mileage, details of experience, and best contact number. Once this is received, I’ll be sure to get this noted. Also, I sent you a response via PM. Please check your inbox and have a wonderful day! Tricia

You’re a great team player, WWWPerfA_ZN0W! iamovertheedge2, I sent you a response to your inquiry via PM. Please check your inbox. Have a great day! Tricia

Swalker, Thanks for the update and please keep me posted. Also, I sent you a response via PM so please check your inbox. I’ll be here if you need me and have a great weekend! Tricia

Hey kb3130, I’d like to look into this further for you. Once you are able to send a private message (PM) please send over your full name, VIN, dealer name, in-depth details of vehicle symptoms, mileage, and best daytime phone number. Once this info is received, I’ll loop in a customer service manager for your region to assist. WWWPerfA_ZN0W, Thanks for the mention and letting our Ford Family member know how to reach us! Joesworld, Please keep me posted. I’ll be here if you need me! tamugrad2013, Thanks for the update and I’m happy to learn that all is well. Happy Friday and have an awesome weekend! Tricia

Thanks guys! Vacay time is over but I definitely enjoyed my fun in the sun. Enjoy the rest of your day! Tricia