FordIVTteam

Hi everyone! Since SYNC 3 is all-new hardware and software, it will not be backwards compatible. We will continue to release updates for SYNC and MyFord Touch as needed. For more info on SYNC 3, take a look here: http://www.ford.com/technology/sync3/ Let me know if you have any questions! Rebecca

Hi John, Like akirby mentioned, the thumb drive must be formatted as FAT32. Also keep in mind that the update will not work if the USB has U3 encryption or is password protected. Let me know which type of computer you're using if you need assistance formatting the USB to FAT32. Once you've verified that the USB is set up correctly, follow these instructions to download the update: http://support.ford.com/sync-technology/download-software-updates-sync Kim

Hi everyone, I just want to clarify that version 2.1.4 is not the same as version 2.1. Some updates can me installed by yourself and some cannot; upgrades will have to be done by dealers since there are features being added. Rebecca

Agreed! Check to make sure RDS is on. When you're on the Entertainment screen and listening to AM or FM, press OPTIONS, then ON next to RDS Text Display. Let us know how it goes! Rebecca

Hi, everyone! I’ll be out of the office tomorrow to celebrate Thanksgiving. I’ll be back Friday morning to catch up on PMs and check on threads. Have a happy holiday with your family and friends! Rebecca

Hi techmerlin, Congrats on your new-to-you Edge! Since 2.1 is considered an upgrade, it has to be performed by your dealership. Rebecca

Hi Dominatron2212, How are you trying to listen to your music, and which system does your roomie have? Rebecca

Hi egde1217, Since this is the only station that it's happening to, I suggest reporting it to the HD Radio folks. Here's a link: http://ibiquity.com/retailers/retail_training/report_radio_station_experience_ Rebecca

Hi Chris92, I agree with Waldo about going to your dealer for this. They will be able to diagnose the cause and correct it. Let me know how it goes! Rebecca

Nope! There's no limit on the amount of music or the size of the device you're using. Rebecca

Hi Dominatron2212, If they are all showing as MP3s, I suggest starting from scratch to see if that helps. Maybe something happened to the last 100 songs when you were transferring them onto your SD card? Rebecca

LOL! I don't have any either; I'm perfect in every way. However, asking anyone I know to verify that, is 100% out of the question. Rebecca

I can try to help with personal problems, but my kids usually don't like my advice, so you may not either. LOL For real though, I'm glad your navigation is fully functional now! Where are you going for your first road trip? Rebecca

In case you didn't see it, I responded to your PM. Let me know how it goes! Rebecca

Hi jeffcarl, Welcome to the forum, and congrats! When you spoke to your dealership, did you talk to the service manager? Almost everything I see shows that you have navigation, but the software is showing the non-nav version. If you haven't spoken to either the sales manager or service manager yet, I suggest doing that first. If you already have, I can open a case with the regional manager for your area and have them work with you and your dealer to get this figured out; I'll need you to privately (via private message) verify your full name, phone number, and mileage. Rebecca

Hi roadkill401, Waldo and cv27 are correct; you have to change the language to French before the system will recognize it. In case you need them, here are the steps to change the language: Gears > SETTINGS > SYSTEM > LANGUAGE > Choose ENGLISH, FRENCH, or SPANISH Give it a try. Rebecca

Hi ssscott, Welcome to the forum, and congrats on your new-to-you Edge! I agree with akirby on this one; it doesn't sound like you have navigation. If you'd like, I can take a look in my system to see if you do, just private message me your VIN. Rebecca

Hi Manny2525, Please make an appointment with your dealership so they can diagnose and correct this. Let me know how it goes! Let me know how your system is working when you get it back, Tacyon. Rebecca

Hey everyone, You can still use the old link to order maps and report missing or incorrect streets and POIs: www.navigation.com The link goes to HERE (formerly known as NAVTEQ). Rebecca

You're welcome! I just responded to your PM, but I want to post here as well (in case anyone else has this issue). Due to the restrictions some companies place on the work phones, it can cause this issue. The lock they install disables the phone from "talking" to SYNC and the other way around. Rebecca

Hi Egdend, Since version 2 is an upgrade that adds features, it has to be performed by a dealership. Rebecca

I can check your software if you'd like, f150bft. Just shoot your VIN over in a private message. Also, is the auto lock an app that her company installed, or is it the phone lock you can get to in the settings of her phone? Rebecca

Hi Shadrack, Please contact your dealer for this. They'll need to diagnose and correct this concern. I don't recommend recalibrating the screen yourself. Rebecca

Hi mersheil, I just commented on the other thread you posted on, but just in case you miss it, please contact your dealership. They'll be able to diagnose and correct this for you. Rebecca

Hi mersheil, Please contact your dealership about this. They will be able to diagnose and correct it. Rebecca