FordService

Welcome to the forum Lila! I’d like to look into this further for you. Please PM your full name, VIN, mileage, dealer info, and best contact number. I’ll loop in a customer service manager in your region to assist. WWWPerfA_ZN0W, Thanks for the shout out and I hope you have an awesome day! Tricia

I received your PM and responded, jkedge09! Have a great weekend! Todd

Received and responded, JeffRow! Todd

You're welcome, Maximus Edge! Have a great weekend! Todd

I'd like to connect you with your regional customer service manager, jkedge, who'll discuss possible options with you. Please send me a PM with your full name, best daytime phone number, VIN, current mileage, and servicing dealership. Todd

Thanks for the update, Larry! Let me know if you have further questions moving forward. Todd

^ Exactly. Thank you, candurin. Todd

No, thank you, mindawyn. It's not you. It's me. I think we should see other people. But I will miss you all. Todd

Hi friends, I have a brief announcement to make. On Monday, April 14th, I will be transitioning to our Twitter account (@FordService). My hours will change from 8 a.m. to 5 p.m., and my colleague, Tricia, will be taking the helm here on the Ford Edge Forum. She's absolutely amazing, and one of my favorite people. In short, you're in excellent hands. I want to take a moment to thank all of you for the wonderful discussions we've had. I'm thankful to have been welcomed as a member of this community. If you have questions, please let me know. I'll be working concurrently with Tricia tomorrow. Thanks again. Todd

Hi Maximus Edge, I recommend contacting Export Operations & Growth Initiatives at +1 (1) 313 594 4857 for fastest assistance. Todd

Hello misterfixit, As communicated to you via email - The Dealer’s Workshop Manual states the acceptable repair includes: Trim and Weatherstrip Adhesive Permatex® 8150 or equivalent, which is a quick drying, strong adhesive designed to hold weatherstripping onto all body panels and surrounding metal. The Dealership has used the appropriate, equivalent weatherstripping adhesive, 3M yellow weatherstrip and gasket adhesive. I'm unable to assist further with this matter. If you have further concerns, please contact our Customer Relationship Center at 1-800-392-3673. Todd

Are you still having this concern, jkedge09? Let me know and we'll go from there. Hey Mark D'Andrea, Have you been to a different dealer for a second opinion? Todd

Hey Larry, Have you spoken to your Ford Dealer about this? Let me know. Todd

Hey JeffRow, I recommend bringing your Edge to your Ford Dealer. In addition, please send me a PM with your full name, best daytime phone number, VIN, and preferred servicing dealership; I'll look into available options on my end. Todd

Have you been to your dealer for this concern, dougm0? I'd check with your servicing dealer (as suggested) for updated TSB info. Todd

Hey ELation, I recommend speaking with the service manager at your dealership to get a detailed answer. In addition, your may contact the Ford of Canada Customer Relationship Center at 1-800-565-3673. Todd

I understand you're frustrated, misterfixit, but I do see recent correspondence between you and Wendell answering your questions. If you'd like, you may email him today and I'll tell him to expect a message. Todd

Hey tamugrad2013, I'd like to reconnect you with your regional customer service manager, who'll work with your dealer to come to a resolution. Please send me a PM with your servicing dealership and updated mileage. Todd

You're welcome. Please let me know if you have any questions. Todd

As discussed, you may contact Wendell via email with further inquiries. I'm unable to assist with this concern further. You say you've been to the Dealer with your Edge Sport. When was your last appointment? Let me know and I'll look into options on my end. Ford maintains a high level of customer satisfaction across the board - something that may be seen here on these forums. I'm happy to do what I can, when I can. Todd

Hey ron468, I do recommend making an appointment to discuss this with your Ford Dealer. In addition, you may contact the Canadian Customer Relationship Center at 1-800-565-3673. Todd

Hey Mirage52 and Kitulu, These things happen to the best of us. As you look into next steps, check out this link for info on Genuine Ford Original Equipment replacement parts and be sure to contact your insurance agency for policy-specific info. Todd

I'd like to track yours for you as well, BPM. Just send me a PM with your order number and your dealership name/location. Check your PMs, mindawyn! Todd

Sounds good! Let me know what you find out. Todd

Hey Kghayes213, Be sure to head to the dealership armed with these service coupons. Todd