FordService

landon_chris, If you have a case number please PM it to me and I’ll take a look. If not, please PM the following: Your full name, VIN, mileage, in-depth details of symptoms, dealer name/address, and best contact number. Once, this info is received I’ll loop in a customer service manager in your region. Have a great day! Tricia

Hey everyone, I will be out of the office tomorrow, Friday August 29, 2014. I will be returning on Tuesday, September 2, 2014. Be safe and enjoy the holiday! Tricia

Hello Paul Paul, I’ll be happy to look into this for you. Please PM your full name, VIN, dealer name/address, in-depth details of vehicle symptoms to relay to the customer service manager, mileage, and best daytime phone number. Once this info is received I’ll loop in a CSM in your region to assist. Thanks for the shout out, WWWPerfA_ZN0W! You’re an awesome team player. Have a wonderful day! Tricia

Hello MokeyJoe, I do not have the authority to approve refunds. I’ll gladly document your dealer experience. Your opinions and feedback are valuable to us. Please PM your full name, VIN, dealer name/address, details of your experience, and best contact number. Once this info is received I’ll be sure to get it noted as we do take this matter seriously. Tricia

Hello howardpoole, Is your Edge still experiencing those same symptoms? If so, please PM your full name, VIN, mileage, in-depth description of symptoms to relay to the customer service manager, and best contact number. Once this info is received I’ll loop in a customer service manager in your region to assist. Sorry to hear that you’ve left the Ford Family, MokeyJoe. Feel free to reach out to me if you have any inquiries in the future. Have a great day! Tricia

Hello LEIGH4445, Unfortunately, I do not have access to the TSBs; this info is available at your local dealers. TSB’s are VIN specific and will need to be taken to your dealer to be properly diagnosed. Once its diagnosed they’ll be able to see if any TSB’s are associated with your vehicle. I recommend that you continue to work with the dealer to reach a resolution. They'll be in the best position to assist. Let me know how it goes. Thanks for mentioning us, akirby. Enjoy the rest of your day! Tricia

Thanks for the mention, WWWPerfA_ZN0W. You’re a great team player! Nicknack, I’d like to look into this further. Is your vehicle currently at the dealer? If so, please provide the new dealer’s name and address. Also, PM the following: your full name, VIN, a detailed description of vehicle symptoms to relay to the customer service manager, mileage, and best daytime phone number. Once this info is received I’ll loop in a CSM in your region. Have a great day! Tricia

Hey rwade434, I’d like to get a bit more info from you. Which model year is your Edge and what’s the current mileage? I’ll take a look. Evh, Is your Edge still experiencing this symptom and has it been diagnosed at your local Ford Dealer? Also, what’s the current mileage? I'll be glad to look into this for you and explore possible options! tamugrad2013, Glad to learn that you made it back safely from your trip. Please let me know how it goes at the dealer on the 21st. I’ll be here if ya'll need me. Have a great day guys! Tricia

Hello JL6173olds, Was the dealer able to resolve your concern? If not, please PM your full name, VIN, dealer name/address, an in-depth description of the vehicle’s symptoms to relay to the customer service manager, mileage, and best contact number. As akirby stated, you can also seek a second opinion from a different dealer if you like. You can find the nearest dealer and set an appointment here. Once this info is received I’ll loop in a CSM in your region to assist. WWWPerfA_ZN0W, Thanks for the shout out and being a team player. I hope you all have an awesome week! Tricia

Hey Van G, I sent you a response to your inquiry via PM. Please check your inbox and have a wonderful day! Tricia

Hey guys, Tricia is out of the office today. For immediate assistance before she gets back, please contact us via one of our social media outlets, or call our Customer Relationship Center at 1-800-392-3673 (Monday-Friday 8AM-5PM Local Time). Have a great day! Deysha

Hey everyone, I will be out of the office tomorrow, Friday July 4, 2014. I will be returning on Monday, July 7th, 2014. Be safe and have a Happy 4th of July! Tricia

Hello kalmack, I am not a certified technician. I recommend taking your MKX back to the nearest Lincoln Service Center for it to be diagnosed. Your service manager will be in the best position to look into this for you and can check into any warranty, assistance, recalls, or customer satisfaction programs that may apply to your vehicle. If your vehicle is currently at the dealer, please continue to work with them to reach a resolution. Have a great weekend! Tricia

Welcome to the forum, Ken! I sent you a response to your inquiry via PM. Please check your inbox and have a wonderful day! Tricia

Hello tamugrad2013, I’m just checking in on my Ford Family! How did it go at the dealer? Is your vehicle still experiencing the same symptoms? Let me know and I’ll be happy to look into this for you. Have a great day! Tricia

Hello kalmack, Have you discussed the vehicle symptoms with the service manager at your dealer? He/she will be in the best position to assist with your concerns. Have a great day! Tricia

Hello kkrace, I hope all is well with you. Since your vehicle is out of the new-vehicle limited warranty, and has no recalls, or Customer Satisfaction Programs, it’s recommended the vehicle be brought in to your dealer and to speak to your service manager about the concern. He is in the best position to ensure a proper diagnosis, and will be able to provide available options and/or coverage for any work needed. You can schedule an appointment online here. Have a great weekend! Tricia

Hey JOEHIO! You'll send the requested info to me. I am a Ford Service representative. Happy Friday to you! Tricia

nickf1011, You’re welcome. If you ever need me you know where to find me. Happy Friday Eve and smile because the weekend is near! Tricia

Hello seatmandan, I can’t guarantee that it will be covered but I’ll gladly look into this for you. Please PM your full name, VIN, current mileage, dealer info, and best contact number. I’ll loop in a customer service manager in your region to assist. Also, a TSB is a repair procedure sent to our dealers in case someone comes in with a specific concern. It is not a recall and it’s only covered under your new-vehicle limited warranty. You can get more info on what’s covered by your ESP here. I’ll be waiting on your info and I hope you have a great day! Thanks for the shout out, WWWPerfA_ZN0W. I hope your day is going well and have an awesome weekend to come! Tricia

Hello nickf1011, I hope you are enjoying the forum! I just wanted to introduce myself to you and anyone that may not know about me yet. My name is Tricia and I’ll be here to assist with any questions or concerns in the future. Todd is now serving on our Twitter platform. If you need anything just give me a shout and have a great week! Tricia

BITOFNEDGE, Yay, I’m happy to read about the great news and thanks for the shout out! My name is Tricia and I’ll be assisting you in the future if you have any questions or concerns. I’ve taken over for Todd as he is now serving on our Twitter platform. I’ll be sure to share this news with him. You know where to find me if you need me and have a great day! Tricia

Hello JOEHIO, My name is Tricia and I’ll be here if you ever have any questions or concerns in the future. It’s great to see that our Ford Family members are receiving great service from their dealers! I'll gladly document your feedback for internal review. Please PM your full name, VIN, best contact number, and some details about your experience. Have a great day! Tricia

Glad to learn that you were taken care of by your dealer jkedge09! My name is Tricia and I’ll be assisting you in the future if you have any questions or concerns. I’ve taken over for Todd as he is now serving on our Twitter platform. I just wanted to say hello and introduce myself to those that may not know I’m out here. Have a great day! Tricia

Hi everyone, I will be out of the office tomorrow, Friday April 25, 2014. I'll return on Monday April 28, 2014. Have a wonderful weekend and we'll chat soon! Tricia