2011 Edge/MKX My Touch and Sync Problems

[Red2149]

I synced my phone so that it can read text messages to me, and it does that fine. However, not on the main LCD screen, but in the mini screens in the dash (the one on the right where you can switch from phone to nav to entertainment, etc...) when a text message comes in, it brings it up, I choose for it to be read and after its read, the same options still stay on the screen. If I press cancel so I can go back to the radio or something, the next time a test comes, that screen doesn't pop up letting me choose for it to be read...it only comes up on the main LCD screen, and if I don't touch that fast enough, it disappears. Does anyone know how to read the text on the small screen on the right, exit out of that screen, but still be able to have it pop up again when another message comes through? It's not that big a deal, but I find it much easier to use the controls on the steering wheel while I'm driving. Thanks!

[drpepper]

My post 25 update...we have gone from Thanksgiving to now Christmas & I even opened a case with Ford..but still the send to "sync feature" via mapquest still does not work with ie 11.10,9 & has been very spotty with Chrome. The reps still state they are using ie 8 from 2009 even thought we are entering 2014. How can Ford offer assistance when they are 4 to 5 years behind????

 

The latest I got from Tec on Friday was it would be escalated to IT tech again & maybe they would test ie . So 1 mth passes & no resolve. Worth the $199 Price?

Edited December 22, 2013 by drpepper

[Scottco229]

I did the update myself from home, the process is very easy, it took less then 30 minutes to do. So far so good.

 

 

[drpepper]

My post 25 update...we have gone from Thanksgiving to now Christmas & I even opened a case with Ford..but still the send to "sync feature" via mapquest still does not work with ie 11.10,9 & has been very spotty with Chrome. The reps still state they are using ie 8 from 2009 even thought we are entering 2014. How can Ford offer assistance when they are 4 to 5 years behind????

 

The latest I got from Tec on Friday was it would be escalated to IT tech again & maybe they would test ie . So 1 mth passes & no resolve. Worth the $199 Price?

 

"I am able to confirm that we are aware that there is an issue with map quest and IE10. we do not have an ETA on a resolution " MG,Client Service Manager

Lincoln Client Relationship Center

 

SO some progress,...Acknowledge IE10- Still have IE 11,9, & Google Chrome when on win7 prof vs. home edition but at least a start.

 

[guipel]

Navigation and USB with ipod attached stops working all the time. Both at the same time. Anyone have experienced that?

[renemun]

I did the update myself from home, the process is very easy, it took less then 30 minutes to do. So far so good.

 

 

dear friend from where do you download the update?... hows the process?

[Icebox6961]

My touch screen went out completely. I seen they had a recall for the module, so I took it to the Ford garage. They said it was a different module and wasn't covered under the warranty. They want $1000 to fix it.

[Icebox6961]

My touch screen went out completely. I seen they had a recall for the module, so I took it to the Ford garage. They said it was a different module and wasn't covered under the warranty. They want $1000 to fix it.

[tpm419419]

They had a 5 year extended warranty on the MyFord Touch. I would double check with another dealer.

I have a 13 now but had a 2011 and because of all the problems they extended the warranty

 

Good luck

[Waldo]

The extended warranty is just for the APIM, not the screen. But you could find a used replacement screen on ebay or most auto recyclers, the screen from any Ford or Lincoln would work.

[tpm419419]

I would still try a different dealership just to make sure its not misdiagnosed

[FordIVTteam]

My touch screen went out completely. I seen they had a recall for the module, so I took it to the Ford garage. They said it was a different module and wasn't covered under the warranty. They want $1000 to fix it.

 

Hi Icebox6961,

 

Do you recall the the name of the module that needs to be replaced? Send the details and your VIN in a PM.

 

Shaay

[hi4u]

hi dears

 

i need

BT4T-14D544-AJ

SYNC GEN 2 IMAGE

files as a direct link for reinstall to my sync system .

 

i need files

 

and site says there is no new update and you are up to date please send files to me

 

or help me to reinstall system

 

thank you

 

[Dogman]

I have had 1 edge and 3 Expeditions. While the ford edge has been a good car overall the back up camera is now unside down. The dealer want s between 100 and 500.00 to look at it and fix it. What ticks me off the most is that the service rep. looked at me like this is the first time this has ever happened. My Ford Edge has 88000 miles and will be my last Ford. I am moving on to Lexus RX 350 new or used it will be a better value. Should have purchased on last time it was not much higher than this 2011 ford edge limited.

This issue is a software issue and should be fixed for free by Ford.

[tpm419419]

The camera needs replacing. Happened to my 2011

[FordIVTteam]

I have had 1 edge and 3 Expeditions. While the ford edge has been a good car overall the back up camera is now unside down. The dealer want s between 100 and 500.00 to look at it and fix it. What ticks me off the most is that the service rep. looked at me like this is the first time this has ever happened. My Ford Edge has 88000 miles and will be my last Ford. I am moving on to Lexus RX 350 new or used it will be a better value. Should have purchased on last time it was not much higher than this 2011 ford edge limited.

This issue is a software issue and should be fixed for free by Ford.

 

Hi Dogman,

 

I can look in to this. Can you send the VIN in a private message for me please?

 

Joy

[NWS Alpine]

I have had 1 edge and 3 Expeditions. While the ford edge has been a good car overall the back up camera is now unside down. The dealer want s between 100 and 500.00 to look at it and fix it. What ticks me off the most is that the service rep. looked at me like this is the first time this has ever happened. My Ford Edge has 88000 miles and will be my last Ford. I am moving on to Lexus RX 350 new or used it will be a better value. Should have purchased on last time it was not much higher than this 2011 ford edge limited.

This issue is a software issue and should be fixed for free by Ford.

 

 

It's the camera failing. It's failing on a lot of Edges. Can replace DIY but still needs a dealer calibration to restore all functionality. Sucks.

[WWWPerfA_ZN0W]

At least one person has been able to set the programming via Forscan, IIRC. Perhaps they will chime in.

[NWS Alpine]

At least one person has been able to set the programming via Forscan, IIRC. Perhaps they will chime in.

 

 

All I found was this thread that has the same username http://forscan.org/forum/viewtopic.php?f=6&t=2087

[WWWPerfA_ZN0W]

Yup, wlepse is who you want to talk to!

[NWS Alpine]

Yup, wlepse is who you want to talk to!

 

 

The developer built in the camera calibration as a service function with the latest beta release. Should be simple. I have the camera and an OBDLink MX bluetooth on the way. Will update when I can get it all done.

 

FORscan 2.3.2 beta, 2016-06-01 release notes

• + Service function "Rear camera calibration" for:

   

• F-150 2011-2013 model year
• Edge 2011-2013 model year
• Explorer 2011-2013 model year
• Flex 2013 model year
• Taurus 2013 model year
• Lincoln MKX 2011-2013 model year
• Lincoln MKS 2013 model year
• Lincoln MKT 2013 model year

   

[NWS Alpine]

 

 

 

The developer built in the camera calibration as a service function with the latest beta release. Should be simple. I have the camera and an OBDLink MX bluetooth on the way. Will update when I can get it all done.

 

FORscan 2.3.2 beta, 2016-06-01 release notes

• + Service function "Rear camera calibration" for:

   

• F-150 2011-2013 model year
• Edge 2011-2013 model year
• Explorer 2011-2013 model year
• Flex 2013 model year
• Taurus 2013 model year
• Lincoln MKX 2011-2013 model year
• Lincoln MKS 2013 model year
• Lincoln MKT 2013 model year

   

 

 

 

Install of the new camera was simple. It took me about 2 hours from pulling out the tools to getting it all back in. I followed the same process as this http://www.fordedgeforum.com/topic/17508-reverse-cam-woes/page-2?do=findComment&comment=129556but instead of a dremel I just used a small drill bit and it reversed the screw right out from behind. Screwed it back in by hand and then put a small zip tie just in case around the bracket.

 

I used an OBDLink MX and FORscan to recalibrate the camera. Simple as connecting to my laptop and selecting the service action to calibrate the camera. Took 10 mins start to finish to get it completed.

 

My camera is now 100% functional with lines and zoom.

Edited July 18, 2016 by NWS Alpine

[WWWPerfA_ZN0W]

[ssportmat]

Have a 2012 Edge Limited purchased new. Love the car--the way it handles & rides & the gas mileage--everything except the SYNC system. Sync has always been quirky, just changing up display on its own or turning off the radio and often difficult to get it turned back on. Each time there was an update, it was no better and sometimes worse. One thing I really loved was the compass; very helpful in finding my way around. About six months ago, the car battery died. Had it replaced and most everything worked again; had to call Sirius radio for a total reboot but worked the same as always once that was done. The compass, however, was stuck on "E", the direction the car was sitting when the battery died. I followed the instructions in the User Guide & tried numerous times to get it working again. Called Ford & explained my problem and was told I would probably have to take to dealer. The dealer is 35 miles away so I waited until an oil change was due & mentioned my Compass problem to the service person, hoping to get it repaired on the same trip. I was told they didn't know when they would have anyone available to find out what was wrong & that I would need to "drop it off" for a few days to let them check it out. So I am still driving around without the use of what I consider to be one of the most important options. Very annoying.

[omar302]

Have a 2012 Edge Limited purchased new. Love the car--the way it handles & rides & the gas mileage--everything except the SYNC system. Sync has always been quirky, just changing up display on its own or turning off the radio and often difficult to get it turned back on. Each time there was an update, it was no better and sometimes worse. One thing I really loved was the compass; very helpful in finding my way around. About six months ago, the car battery died. Had it replaced and most everything worked again; had to call Sirius radio for a total reboot but worked the same as always once that was done. The compass, however, was stuck on "E", the direction the car was sitting when the battery died. I followed the instructions in the User Guide & tried numerous times to get it working again. Called Ford & explained my problem and was told I would probably have to take to dealer. The dealer is 35 miles away so I waited until an oil change was due & mentioned my Compass problem to the service person, hoping to get it repaired on the same trip. I was told they didn't know when they would have anyone available to find out what was wrong & that I would need to "drop it off" for a few days to let them check it out. So I am still driving around without the use of what I consider to be one of the most important options. Very annoying.

Did you try disconnecting the battery for ~10 minutes & then re-connecting it? Maybe the compass would reset & work. As for your Sync issues (display changing on its own or turning off the radio, often difficult to turned back on), these are not normal issues & you should mention this to your dealer. You have an extended warranty on the APIM that is responsible for MyFord Touch. It might be a hardware issue or it might require a complete re-flash that only a dealer can do.