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Guest Message by DevFuse

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Adaptive steering fault


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381 replies to this topic

#381 OFFLINE   alesham

alesham

    New Edge Member

  • Edge Member
  • 9 posts
  • Region:Decline
  • Location:California
  • Edge's Year:2016

Posted 20 March 2017 - 04:22 PM

Edge is still in the shop. I've had a loaner since last weekend as was told, "don't call us, we'll call you." No word yet. I believe last November they swapped out my steering wheel since it seemed different and the signals didn't work properly after the replacement (wouldn't turn off on their own), but per my previous post the dealer wasn't forthright about the replacement. They just simply told me that they did more software reset/reprogramming, but I shared the codes that were printed on my receipt with this forum and others concluded that they were the "replace steering wheel" codes. Needless to say, the guy I dealt with a the dealership is no longer there and no one spoke kindly about him, so I wouldn't be surprised if he wasn't telling me the truth. So I suspect they swapped out my steering wheel without telling me. Worked fine for a couple of months before the light came back on this past January. And then the horrific scare about a week ago (mentioned above) - ugh. Since they already replaced the steering wheel (I presume) what else can they do...? Replace the clock spring? We're now looking into buyback options and our rights under the CA Lemon Law. They have one more chance to rectify this issue!


Edited by alesham, 20 March 2017 - 04:22 PM.








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#382 OFFLINE   CapeDave

CapeDave

    New Edge Member

  • Edge Member
  • 124 posts
  • Region:U.S. Northeast
  • Location:MA
  • Edge's Year:2016

Posted 20 March 2017 - 04:34 PM

Edge is still in the shop. I've had a loaner since last weekend as was told, "don't call us, we'll call you." No word yet. I believe last November they swapped out my steering wheel since it seemed different and the signals didn't work properly after the replacement (wouldn't turn off on their own), but per my previous post the dealer wasn't forthright about the replacement. They just simply told me that they did more software reset/reprogramming, but I shared the codes that were printed on my receipt with this forum and others concluded that they were the "replace steering wheel" codes. Needless to say, the guy I dealt with a the dealership is no longer there and no one spoke kindly about him, so I wouldn't be surprised if he wasn't telling me the truth. So I suspect they swapped out my steering wheel without telling me. Worked fine for a couple of months before the light came back on this past January. And then the horrific scare about a week ago (mentioned above) - ugh. Since they already replaced the steering wheel (I presume) what else can they do...? Replace the clock spring? We're now looking into buyback options and our rights under the CA Lemon Law. They have one more chance to rectify this issue!

I truly feel your pain. This issue is a bitch. Factor that in with a less than honest dealer and it really sucks. My repair, clock spring and modules has been good. Still, there is always that nagging "Will it happen again? Now? Now? tomorrow?" type of feeling that I never had with a new car before.

 

I would like to see Ford stuck with some buy backs due to this. They should have tested more and used a better supplier. And all this for a feature that almost no one really cares about.

 

Best of luck, keep us posted please.






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